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lose net connection

Discussion in 'Windows XP' started by farscapeuk, Jan 25, 2007.

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  1. farscapeuk

    farscapeuk Thread Starter

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    Hi and please help,
    Iuse winxp home and explorer 7, i connect to the net fine after a few mins i lose connection if i reboot the modem its ok again till a few mins and gone again please help
     
  2. bonk

    bonk Banned

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    Howdy,

    You reboot the modem ....how exactly


    If you reboot the PC does it come back?
     
  3. farscapeuk

    farscapeuk Thread Starter

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    i unplug the modem for 10 secs and replug, i did reboot pc at first but no change
     
  4. farscapeuk

    farscapeuk Thread Starter

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    also checked for loose connections,i thought it might be my norton 7 at first so removed it and tried blueyonders antivirus programme but still no joy?
     
  5. bonk

    bonk Banned

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    Understood......

    Is it always the same time when it looses connection or does it vary?
     
  6. farscapeuk

    farscapeuk Thread Starter

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    it seems to me to be anything from 5, 10, 15, or 20 mins?
     
  7. bonk

    bonk Banned

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    Can you try this

    Start the PC in Safemode with Networking and see how long it works

    1. Restart your computer.
    2. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
    3. Select the option for Safe Mode with Networking using the arrow keys.
    4. Then press enter on your keyboard to boot into Safe Mode.
    5. Do whatever tasks you require and when you are done reboot to boot back into normal mode.
     
  8. farscapeuk

    farscapeuk Thread Starter

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    hi bonk, i'm now in safe mode? should i just wait to see how long the connection lasts?
     
  9. bonk

    bonk Banned

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    Yes see if it lasts a lot longer

    Your are in Safe Mode with Networking correct?
     
  10. farscapeuk

    farscapeuk Thread Starter

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    it lasted 22mins but i came out worried the antivirus was not on in safe mode
     
  11. farscapeuk

    farscapeuk Thread Starter

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    after reboot the net connected for 5 mins then disconnected so i had to reboot the modem again to reconnect, whats happening?
     
  12. bbearren

    bbearren

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    Is this a dialup, DSL, or cable modem?
     
  13. bonk

    bonk Banned

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    Sounds like either a program is disconnecting you that's running or might be an infection.
     
  14. farscapeuk

    farscapeuk Thread Starter

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    its a cable modem, if a programme is disconnecting the net how can i find which one? Also could the net switch itself off after a set time?
     
  15. Ulysses69

    Ulysses69

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    Not familiar with cable modems, but have you tried backing up your system (using Ghost or other imaging software), then quickly installing a fresh copy of your OS (without any other software etc) so you can do a bare-bones connection test!? It may take you 2 hours or so, but you'd definately be able to assertain if it's either a software or hardware problem them, rather than spending even more time wondering which of the billions of registry entries or trojans that 'might' be attributing to the disconnects.

    I know when I first got a 56K modem, it would disconnect when a rogue dialer got on my machine. Getting an ADSL modem fixed that, but being an internal modem, it had a tendancy to disconnect from time to time ... replacing it with an external ADSL modem solved all my problems.

    Also try connecting your machine at a friend's if they have cable, to see if you can get a steady connection - maybe your residence is in a bad location.
     
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