Losing internet connection to laptop but not wireless connection

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Spleenybaby

Thread Starter
Joined
Dec 31, 2010
Messages
14
Hey, I've been having this problem ever since coming back home from university. My laptop doesnt seem to be able to stay on the internet very well. I'll be randomly browsing, downloading, whatever, and then suddenly it'll stop. The wireless icon on the taskbar comes up with a "!" and says no internet access. The wireless connection is still full strength at this point, but no internet. What I don't understand is that the internet connection to the main computer (which is wired) works fine all the time; the internet connection works on the other wireless laptops in the house; and at uni I have no problems with the wireless internet. I don't know where the problem can be. Turning off the wireless card and turning it back on works for a few minutes or so, restarting the computer works for a bit longer. It usually works just long enough for me to get the false hope that it's fixed itself... Tech Support Guy System Info Utility version 1.0.0.1 OS Version: Microsoft Windows 7 Professional , 32 bit Processor: Pentium(R) Dual-Core CPU T4200 @ 2.00GHz, x64 Family 6 Model 23 Stepping 10 Processor Count: 2 RAM: 2010 Mb Graphics Card: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1), 5 Mb Hard Drives: C: Total - 238372 MB, Free - 169421 MB; Motherboard: Dell Inc., 0G848F, , .BCHR9H1.CN7016694U01VD. Antivirus: AVG Anti-Virus Free Edition 2011, Updated and Enabled I'm not particularly tech savvy, computers and myself dont seem to get on very well. I've absolutely no idea where to go from here... Cheers for any help guys.
 

Spleenybaby

Thread Starter
Joined
Dec 31, 2010
Messages
14
I have no idea why that came out as a wall of text, and why quotation marks around an exclamation mark turned into something bizzare. I hate computers :(
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

------------------------------------------------------------

Make sure this is done while you are attempting to connect via wireless.

You may need to transfer the information to a working computer via flashdrive, CD, etc.
 

Spleenybaby

Thread Starter
Joined
Dec 31, 2010
Messages
14
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jay Dizzle>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : TheDizzler
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Dell Wireless 1515 Wireless-N Adapter
Physical Address. . . . . . . . . : 00-22-5F-7E-3E-EE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::986e:74da:61a9:ba71%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 31 December 2010 15:07:33
Lease Expires . . . . . . . . . . : 06 February 2147 23:01:53
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 218112607
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-06-F7-C3-00-23-AE-33-63-EE

DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-23-AE-33-63-EE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.lan:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1c7d:6a6:a3f1:d1(Preferr
ed)
Link-local IPv6 Address . . . . . : fe80::1c7d:6a6:a3f1:d1%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Jay Dizzle>
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
As far as I know, according to that, you should be able to connect to the internet.

Are you able to connect using Safe Mode With Networking?

----------------------------------------------------------------------

How to Access Safe Mode With Networking

While the computer is turning on, tap F8 once every second until a black screen with white text appears. Using your arrow keys highlight the option Safe Mode With Networking and hit Enter.
 

Spleenybaby

Thread Starter
Joined
Dec 31, 2010
Messages
14
I was connected to the internet at the time I did that test. It connects for a little while, then breaks, then if you reset the wireless card it works for a bit, then breaks again.

Would you like me to try again at the point where its lost the internet connection?
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
Would you like me to try again at the point where its lost the internet connection?
Yeah, that could be useful.

-----------------------------------------------------

Also, what is the make and model of the PC?
 

Spleenybaby

Thread Starter
Joined
Dec 31, 2010
Messages
14
Its a Dell Inspiron15 I think.

This is from when it's lost its internet connection:

C:\Users\Jay Dizzle>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : TheDizzler
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Dell Wireless 1515 Wireless-N Adapter
Physical Address. . . . . . . . . : 00-22-5F-7E-3E-EE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::986e:74da:61a9:ba71%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 31 December 2010 15:07:33
Lease Expires . . . . . . . . . . : 06 February 2147 23:01:53
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 218112607
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-06-F7-C3-00-23-AE-33-63-EE

DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-23-AE-33-63-EE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.lan:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1c7d:6a6:a3f1:d1(Preferr
ed)
Link-local IPv6 Address . . . . . : fe80::1c7d:6a6:a3f1:d1%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
How to Access Safe Mode With Networking

While the computer is turning on, tap F8 once every second until a black screen with white text appears. Using your arrow keys highlight the option Safe Mode With Networking and hit Enter.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,838
Please attach a screen shot of the Networks page of the Xirrus Wi-Fi Inspector.

Also when you lose connection please do/show the following (same technique as for the ipconfig /all) ...

ping 192.168.2.2

ping 192.168.2.1

ping 8.8.4.4

ping yahoo.com
 

Spleenybaby

Thread Starter
Joined
Dec 31, 2010
Messages
14
Well, the internet decided to work just long enough for me to get the false hope it'd fixed itself again.. :/


\Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jay Dizzle>ping 192.168.2.2

Pinging 192.168.2.2 with 32 bytes of data:
Reply from 192.168.2.2: bytes=32 time<1ms TTL=128
Reply from 192.168.2.2: bytes=32 time<1ms TTL=128
Reply from 192.168.2.2: bytes=32 time<1ms TTL=128
Reply from 192.168.2.2: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.2.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\Jay Dizzle>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.2: Destination host unreachable.
Reply from 192.168.2.2: Destination host unreachable.
Reply from 192.168.2.2: Destination host unreachable.
Request timed out.

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

C:\Users\Jay Dizzle>ping 8.8.4.4

Pinging 8.8.4.4 with 32 bytes of data:
Reply from 192.168.2.2: Destination host unreachable.
Reply from 192.168.2.2: Destination host unreachable.
Reply from 192.168.2.2: Destination host unreachable.
Reply from 192.168.2.2: Destination host unreachable.

Ping statistics for 8.8.4.4:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Users\Jay Dizzle>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Users\Jay Dizzle>
 
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