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losing internet though router signal strong

Discussion in 'Web & Email' started by wahdm7, Jul 19, 2008.

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  1. wahdm7

    wahdm7 Thread Starter

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    Hello. I use the main PC with wireless connection via Netgear DGB111G to access the internet, my son uses a second PC with shared wireless connection. Recently, I have started losing connection to the internet even though the router appears to be providing a strong signal. I regularly go into My Network Places, re-type my Wireless Networks WAP-PSK password, then try to connect, again via WAP-PSK password, to the router. Sometimes this works, more recently not so much. Occasionally, the connection will suddenly happen in the midst of other activities. My son seems to be able to connect even when I can not.
    My technical knowledge is patchy and untrained(!), but could it be a problem with my ISP or should I be investigating my hardware/software/settings?
    Thanks.
     
  2. TerryNet

    TerryNet Moderator

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    What is your Operating System and service pack level?

    Your wireless adapter?

    What wireless utility do you use to manage the wireless connection?
     
  3. wahdm7

    wahdm7 Thread Starter

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    I have Windows XP Home. I suppose the Service Pack is the latest as I've updated every time I'm asked.
    I'm using the WG111v2 adapter that came with the router and I allow Windows to deal with the connection.
    Thanks.
     
  4. wahdm7

    wahdm7 Thread Starter

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    Although I set it up using the Netgear utility originally.
    Thanks.
     
  5. TerryNet

    TerryNet Moderator

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    Your symptoms are often caused by multiple wireless utilities running. Since you are using XP's WZC, make sure that Netgear's is not running. Remove its shortcut icon from the Startup folder if it is in there.
     
  6. wahdm7

    wahdm7 Thread Starter

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    Have been to Start Up in 'msconfig'. I can't see Netgear in there although the adapter is. Am I looking in the right place?
     
  7. wahdm7

    wahdm7 Thread Starter

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    Have just been back to Windows Network Connections wizard and cancelled the 'Use Windows to configure my wireless network connections', then re-connected with Netgear. It seems to be working. If it continues I'll run with it. If you think I need to do any more, please let me know.
    Otherwise, thanks very much again for your help. This online support really is helpful and much appreciated!
    wahdm7
     
  8. TerryNet

    TerryNet Moderator

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    You're welcome, and I'm glad we could help.

    I prefer the Netgear utility over XP's WZC, but the important things are to make sure that only one is running and to use whichever works better or that you prefer.
     
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