Solved loss of battery notifications

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aliisa

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I'd be grateful if somebody could help me figure out why my battery notifications have stopped. I used to get a sound, a popup and a dimming of the screen at various stages of depletion but the laptop now simply shuts down with no warning. I've checked Power Options, Sounds and Notifications & Actions. All look fine. I get other Windows notifications, just nothing for the battery.

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, Intel64 Family 6 Model 142 Stepping 9
Processor Count: 4
RAM: 8092 Mb
Graphics Card: NVIDIA GeForce GTX 950M, -1 Mb
Hard Drives: C: 236 GB (170 GB Free); D: 1838 GB (1763 GB Free); E: 24 GB (3 GB Free); I: 465 GB (324 GB Free);
Motherboard: MEDION, D17KHN
Antivirus: Windows Defender, Disabled
 

Couriant

James
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Not sure if you can see it (I couldn't) but click on the Notifications icon on bottom right, then All Settings > System > Notifications and see if Battery is listed here and Notifications turned on
 

aliisa

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Hi James. Notifications is ON. Battery saver is listed and ON.
 

Couriant

James
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Unfortunately I am not versed to the Battery notifications. To confirm, does the battery go to 0-3% percent before it shuts down?
 

aliisa

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I recall it getting as low as triggering the battery saver (eco saving?) icon which I think is set at 7%, though there are so many "low battery" settings, who knows what the correct figure is. I could run the battery down and try to keep an eye on it. Any possibility that a duff battery could be the cause?
 

Couriant

James
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also, i am not on a laptop right now, but if you go to the plans settings:
upload_2019-8-12_17-5-28.png

Then click on Change Advanced Power Settings, I believe there you can see the values for when you should get a warning.
 

managed

Allan
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It could need a new battery, is the one in it now the original battery ? How old is it ?
 

aliisa

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James - there are notifications for Critical and Low battery. Critical is set at 5%, Low at 20% (upped from 10% in the hope of gaining an earlier warning before crash). Medion Erazer P7647.

Allan - judging by install dates, laptop bought around Nov 2017 and original battery. Wow, didn't realise it was that old! BTW, Liverpool Football Club. They play football in Liverpool?
 

Couriant

James
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It's possible that the battery could not be reporting correctly, but I haven't seen that yet.
 

aliisa

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Nov 14, 1999
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650
I assume the laptop measures the battery output, not the battery reporting to it. Anyhow, the battery report for the last 3 days (attached) shows the lowest active capacity was 15%. That should at least have triggered the Low battery warning which is set at 20%. However, it seems there's been a rapid deterioration in capacity and battery life since the 8th of this month, so maybe I should be looking at a new battery, even if it isn't the cause of this problem.
 

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Couriant

James
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It does appear that the battery health is diminishing and I would also recommend getting a new battery. Check with the manufacturer to see if they will replace it for free. Also do you know if the battery is starting to swell?

I don't know if your manufacturer has this policy, but Dell started to replace batteries for free if they are starting to swell.
 

aliisa

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The battery is physically fine but I've yet to establish if battery failure is the cause of the problem.
 

Couriant

James
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considering your battery report is showing about 55% health/capacity I would get it replaced as it would probably last around 1 - 1.5 hours off AC, depending on the usage.
 

aliisa

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Nov 14, 1999
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650
Actually, tonight it put up a notification and sounded an alarm at 17%, even though nothing is set at 17%. What can I say? I'll see if it continues to behave but look to replace the battery. Thanks for your help.
 
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