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Loss of internet access when logging in to games

Discussion in 'Networking' started by Iclipse, Dec 21, 2010.

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  1. Iclipse

    Iclipse Thread Starter

    Joined:
    May 7, 2008
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    Hi, today I bought a new wireless adapter for my computer as the old one was getting knackered. Its a netgear N300 wireless USB adapter and I am very pleased with it when it is actually connected. However, when I try to log in to any game, after a few seconds I will lose internet access completely and to regain it I have to take out the adapter and put it back in. This problem occurs when i log into WoW, Starcraft 2, Heroes of Newerth and even when I use Steam I think. Any ideas what the problem is? Thanks
     
  2. TerryNet

    TerryNet Moderator

    Joined:
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    First Name:
    Terry
    Strange. Does this only happen with games? If you stream a video from the internet or copy a file from another computer does it stay connected?

    Please attach a screen shot of the Networks page of the Xirrus Wi-Fi Inspector.

    Also, for when you have a connection and for when it has been lost please show ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. Iclipse

    Iclipse Thread Starter

    Joined:
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    http://img46.imageshack.us/i/networkn.jpg/
    This is a ss of the xirrus program. As for whether it is just games or not I don't know, I loaded a playlist of videos on youtube and i lost connection about 4 minutes in, whether youtube caused that or not again i don't know. But when I log into a game i instantly lose internet.
    But I cannot seem to do ipconfig. I get the error, 'ipconfig' is not recognized as an internal or external command, operable program or batch file.
    And as I try to guess my router ip by typing 192.168.0.1 into my browser I lose internet, though I don't know whether that was the problem as that might not be my router ip :p
     
  4. Iclipse

    Iclipse Thread Starter

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    I dont think it is streaming videos, just watched some tv over the net and had no issues
     
  5. TerryNet

    TerryNet Moderator

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    Terry
    The Xirrus output shows that you are getting reasonably good signal strength and not getting interference from another network. So, that's good, but doesn't lead to a solution.

    The ipconfig issue is a problem, may or may not be related to the disconnects. Try sfc /scannow to see if that gets fixed.
     
  6. Iclipse

    Iclipse Thread Starter

    Joined:
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    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig

    Windows IP Configuration


    Wireless LAN adapter Wireless Network Connection 4:

    Connection-specific DNS Suffix . : home
    Link-local IPv6 Address . . . . . : fe80::4d5a:d16c:fb08:c8bb%20
    IPv4 Address. . . . . . . . . . . : 192.168.0.5
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.3

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : shef.ac.uk

    Tunnel adapter Reusable ISATAP Interface {85B1BBA2-4E2C-481D-9BCB-05B2CC77667C}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home

    Tunnel adapter Local Area Connection* 11:

    Connection-specific DNS Suffix . :
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:73b8:248d:2357:a523:e43
    Link-local IPv6 Address . . . . . : fe80::248d:2357:a523:e43%12
    Default Gateway . . . . . . . . . : ::

    Tunnel adapter isatap.home:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    C:\Windows\system32>


    Fixed the ipconfig issue with running as administrator and here is what i got
     
  7. TerryNet

    TerryNet Moderator

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    First Name:
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    Please show the ipconfig /all for both the good times and the bad. :)
     
  8. Iclipse

    Iclipse Thread Starter

    Joined:
    May 7, 2008
    Messages:
    25
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Jack-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    Wireless LAN adapter Wireless Network Connection 4:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Wireless N-300 USB Adapter WNA3100
    Physical Address. . . . . . . . . : 30-46-9A-34-12-23
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::4d5a:d16c:fb08:c8bb%20(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.5(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 21 December 2010 20:18:54
    Lease Expires . . . . . . . . . . : 22 December 2010 20:18:56
    Default Gateway . . . . . . . . . : 192.168.0.3
    DHCPv6 IAID . . . . . . . . . . . : 439371418
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-55-F0-E5-00-24-1D-D9-54-FC

    DNS Servers . . . . . . . . . . . : 192.168.0.3
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Belkin N1 Wireless Desktop Card
    Physical Address. . . . . . . . . : 00-17-3F-41-66-BC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : shef.ac.uk
    Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigab
    it Ethernet NIC (NDIS 6.20)
    Physical Address. . . . . . . . . : 00-24-1D-D9-54-FC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Reusable ISATAP Interface {85B1BBA2-4E2C-481D-9BCB-05B2CC77667C}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:73b8:248d:2357:a523:e43(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::248d:2357:a523:e43%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.home:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Windows\system32>

    there you go
     
  9. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    78,205
    First Name:
    Terry
    So, it's the same whether you have internet access or not, right?

    Make sure you have the latest wireless driver. Even if you have the latest driver reinstall it because the installed version may be corrupted.

    A non-Windows firewall or security suite may be corrupted. What one(s) do, or did, you have on the machine?
     
  10. Iclipse

    Iclipse Thread Starter

    Joined:
    May 7, 2008
    Messages:
    25
    Here it is after I get myself disconnected by logging into a game:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Jack-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    Wireless LAN adapter Wireless Network Connection 4:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Wireless N-300 USB Adapter WNA3100
    Physical Address. . . . . . . . . : 30-46-9A-34-12-23
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::4d5a:d16c:fb08:c8bb%20(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.5(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 22 December 2010 13:28:58
    Lease Expires . . . . . . . . . . : 23 December 2010 13:29:01
    Default Gateway . . . . . . . . . : 192.168.0.3
    DHCP Server . . . . . . . . . . . : 192.168.0.3
    DHCPv6 IAID . . . . . . . . . . . : 439371418
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-55-F0-E5-00-24-1D-D9-54-FC

    DNS Servers . . . . . . . . . . . : 192.168.0.3
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Belkin N1 Wireless Desktop Card
    Physical Address. . . . . . . . . : 00-17-3F-41-66-BC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : shef.ac.uk
    Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigab
    it Ethernet NIC (NDIS 6.20)
    Physical Address. . . . . . . . . : 00-24-1D-D9-54-FC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Reusable ISATAP Interface {85B1BBA2-4E2C-481D-9BCB-05B2CC77667C}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:1c98:3768:a523:e43(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::1c98:3768:a523:e43%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.shef.ac.uk:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.home:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{07979ECB-7553-4500-8D94-50BDE43CEFB6}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Windows\system32>

    Reinstalled drivers and no change, tried without windows firewall and no change, the other piece of software i have is avast antivirus
     
  11. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,205
    First Name:
    Terry
    I don't know what could be causing your problem. Try the following, as there is a small possibility it could help.

    (From a JohnWill post)

    TCP/IP stack repair options for use with Vista or 7.

    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.
     
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