Loss of wired network connection

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rfcjr

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May 20, 2001
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I have a recently purchased Acer laptop. Today when working online my network connection dropped and I was unable to reconnect. The computer would no longer recognize my wired home network. I finally restored the system defaults and I was able to again connect to my network. Can anybody help me determine where the problem might be so that I don't have to go through this if I were to again loose my connection? Thank you.
 

TerryNet

Terry
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Kinda difficult to trouble shoot a problem after it has gone away. :)

What do you mean by "recognize my wired home network"? And by "restored the system defaults"?
 

rfcjr

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Joined
May 20, 2001
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I go to start>all programs>Acer>Acer eRecovery Management then to Restore and then choose Restore Operating system to Factory Defaults. When the problem existed my home network didn't even appear under network status and it was noted that I was not connected to a local area network. I hope this is enough information.I just didn't want to go through the restoration process if this were to happen again. Thank you.
 

TerryNet

Terry
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I go to start>all programs>Acer>Acer eRecovery Management then to Restore and then choose Restore Operating system to Factory Defaults.
Ouch! I did not realize you had resorted to the "nuclear" option.

I cannot surmise what the problem was. If you want to browse through a bunch of threads in this forum you will find some possibilities. Best I can offer at this point is for you to start a thread here when/if you get another problem. In addition to your description of what's going wrong we will want to see ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

rfcjr

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Joined
May 20, 2001
Messages
142
I have been away; but, thank you for the response. I did find that DHCP got disables somehow. I restored the image several times only to loose the working connection soon after. Finally when I enabled this I was back online. I have no idea how the DHCP gets disabled. Anyone have any ideas? Thank you.
 
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