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lost activex/can't chage security seetings

Discussion in 'Virus & Other Malware Removal' started by shammie, Sep 6, 2004.

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  1. shammie

    shammie Thread Starter

    Joined:
    May 27, 2004
    Messages:
    22
    I'm trying to help a friend with computer problems. Last virus scan (online etrust) show winshow virus tried to auto clean(srceen is off color really hard to read). System shut down now can't do anything in normal mode but open internet explorer it says "your current security settings prohibit running active x controls on this page. As a result, the page may not display correctly."
    under tools-internet options-security tab there is nothing listed in select a web content zone... the slider is all the way up(highest) but says nothing when I try to move it this message appears "explorer has caused an error in Inetcpl.cpl (or every couple of times kernel32.dll) explorer will now close.
    Start button will not work and home page is set to ?//. Any help would be appreciated. Thanks you
     
  2. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    Hello. shammie

    Is your friend running a Windows version that you can use System Restore?
    If so, reboot in safe mode:
    Depending on version of Windows:
    Restarting in Safe Mode

    » On Windows 95

    Restart your computer.
    Press F8 at the Starting Windows 95 message.
    Choose Safe Mode from the Windows 95 Startup Menu then press Enter.

    » On Windows 98 and ME

    Restart your computer.

    Press the F8 key until the startup menu appears.

    Choose the Safe Mode option then press Enter.


    » On Windows NT (VGA mode)

    Click Start>Settings>Control Panel.
    Double-click the System icon.
    Click the Startup/Shutdown tab.
    Set the Show List field to 10 seconds and click OK to save this change.
    Shut down and restart your computer.
    Select VGA mode from the startup menu.

    » On Windows 2000

    Restart your computer.

    Press the F8 key, when you see the Starting Windows bar at the bottom of the screen.

    Choose the Safe Mode option from the Windows Advanced Options Menu then press Enter.

    » On Windows XP

    Restart your computer.

    Press F8 after the Power-On Self Test (POST) is done. If the Windows Advanced Options Menu does not appear, try restarting and then pressing F8 several times after the POST screen.
    Choose the Safe Mode option from the Windows Advanced Options Menu then press Enter.

    Use System Restore go back to a date she remembers it worked.

    This is just one of the things to try. What Windows is she using?
     
  3. shammie

    shammie Thread Starter

    Joined:
    May 27, 2004
    Messages:
    22
    Windows ME, can not use system restore it opens but page is blank(nothing happens)

    the last virus scan said winshow infection I have not been able to find any of the running process or files the removal said to delete
    'HKEY_CLASSES_ROOT\software\microsoft\windows\curr entversion\explorer\browser helper objects\{6cc1c918-ae8b-4373-a5b4-28ba1851e39a}' and
    'HKEY_LOCAL_MACHINE\software\classes\clsid\{6cc1c9 1a-ae8b-4373-a5b4-28ba1851e39a}'

    I don't have those but have:

    'HKEY_CLASSES_ROOT\software\microsoft\internet explorer\activeX compatibility\{6cc1c918-ae8b-4373-a5b4-28ba1851e39a}'
    and

    'HKEY_CLASSES_ROOT\software\microsoft\internet explorer\activeX compatibility\{6cc1c91a-ae8b-4373-a5b4-28ba1851e39a}'

    also now can't find iexplore.exe running window 5.05(i think can't reopen internet explorer, i know is't 5.)
     
  4. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    Try to go to:
    Add/Remove Programs. If Iexplore is there try to repair.
     
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