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Lost Administrator Account

Discussion in 'Windows 7' started by justretired, Feb 5, 2013.

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  1. justretired

    justretired Thread Starter

    Joined:
    Feb 5, 2013
    Messages:
    2

    Hello,

    My son’slaptop (Windows 7 Home) had the Ransom Trojan. The Trojan is gone but he also deleted access to Administrator whentrying to get rid of the ransom screen. He only has access to Guest and cannotcreate another administrator account.

    I havetried:

    1. Trying to show the hidden administratoraccount in safe mode but it says access denied.

    2. Adding a user at the command promptbut I get access denied.

    3. Using the backup CD but I get anerror message.

    Would anupgrade to Windows 8 work?

    Anyideas? Thanks
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,941
    First Name:
    Terry
    My suggestion is to reinstall--or recovery or restore to factory defaults--Windows 7.

    Or, as you ask, you could buy and install Windows 8 assuming it is compatible with the PC and software that's used.
     
  3. justretired

    justretired Thread Starter

    Joined:
    Feb 5, 2013
    Messages:
    2
    Thank you, Terry. I will try anu upgrade to 8....I will let you know if it works.
     
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