Lost Administrator Account

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justretired

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Joined
Feb 5, 2013
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Hello,

My son’slaptop (Windows 7 Home) had the Ransom Trojan. The Trojan is gone but he also deleted access to Administrator whentrying to get rid of the ransom screen. He only has access to Guest and cannotcreate another administrator account.

I havetried:

1. Trying to show the hidden administratoraccount in safe mode but it says access denied.

2. Adding a user at the command promptbut I get access denied.

3. Using the backup CD but I get anerror message.

Would anupgrade to Windows 8 work?

Anyideas? Thanks
 

TerryNet

Terry
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Joined
Mar 23, 2005
Messages
80,828
My suggestion is to reinstall--or recovery or restore to factory defaults--Windows 7.

Or, as you ask, you could buy and install Windows 8 assuming it is compatible with the PC and software that's used.
 

justretired

Thread Starter
Joined
Feb 5, 2013
Messages
2
Thank you, Terry. I will try anu upgrade to 8....I will let you know if it works.
 
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