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Lost audio device

Discussion in 'Windows 7' started by Varstrom, Aug 8, 2011.

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  1. Varstrom

    Varstrom Thread Starter

    Joined:
    Jul 23, 2011
    Messages:
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    Hello all,

    I'm new here and would like to ask a question. I have a compaq presario that my brother-in-law upgraded from windows xp to windows 7. Well, because of that, I lost my audio device. I have a high definition audio device listed with a yellow sign next to it. And I have get an error message that says "This device cannot start (code 10)". I updated the driver and it says it's up-to-date. I also tried to uninstall and reinstall to no avail. I also clicked on the volume button to troubleshoot the driver and I get a message that says high definition audio device has a problem.

    I went to windows support, but they have no audio drivers for windows 7. Is there anything else I can do? Any help would be greatly appreciated.

    Thanks,
    varstrom
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,187
    First Name:
    Frank
    What's the model number of that Compaq Presario?

    If you don't know for sure, advise what the product number(P/N) on the sticker is.

    --------------------------------------------------------

    If it originally came with Windows XP pre-installed, there may not be Windows 7 drivers for all of its devices.

    --------------------------------------------------------
     
  3. Varstrom

    Varstrom Thread Starter

    Joined:
    Jul 23, 2011
    Messages:
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    It is a V5204NR
     
  4. flavallee

    flavallee Trusted Advisor

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    Frank
    Here is the support and software site for the Compaq Presario V5204NR laptop.

    This site should be added and saved in the browser favorites/bookmarks list so it can readily be referred to when needed.

    ---------------------------------------------------------

    According to that laptop's product specifications section, it came with Windows XP Home Edition SP2 pre-installed.

    It has a Conexant High Definition Audio device.

    The software and driver downloads section has a driver for it for Windows XP, but not for Windows Vista or Windows 7.

    Have you done a scan at Windows Updates to see if there's possibly a Windows 7 driver available to download and install?

    ---------------------------------------------------------

    That laptop came with only 512 MB of RAM, but it supports up to 2048 MB of RAM.

    If it's going to run Windows Vista or Windows 7, it's going to need to be maxed out with RAM.

    --------------------------------------------------------

    A Windows XP Home Edition recovery disc kit for that laptop appears to still be available here for purchase for $27.00 plus shipping.

    If you're forced to remove Windows 7 and go back to Windows XP, you'll need it.

    --------------------------------------------------------
     
  5. Varstrom

    Varstrom Thread Starter

    Joined:
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    Thank you all I think I have to go back to xp.
     
  6. flavallee

    flavallee Trusted Advisor

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    First Name:
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    I agree.

    Add more RAM anyway if you want to have more speed and snappiness in that laptop.

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