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Lost Data

Discussion in 'All Other Software' started by MayorSam, Dec 18, 2012.

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  1. MayorSam

    MayorSam Thread Starter

    Joined:
    Aug 23, 2012
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    I backed up my c drive using the built in Dell DataSafe Local Backup system in my Inspiron 570 PC. Service Tag # 1WS9KM1.
    I was advised to this from a friend of mine. Upon completion of the backup, I found that I lost all my 2007 outlook contacts in my address book. Plus I lost a number of documents from My Documents, and all my picture files. I tried to contact Dell to inquire if I could reverse their backup. Did not receive any help.
    I am an 83 years old man who has only limited knowledge of PC's. I do have Norton Ghost 15 which I use to backup my C Drive to an external Buffalo hard drive. I believe we failed to perform a backup before we backed up with the Dell system. The earliest date I can restore the system is 8/16/2012. All earlier restore points were deleted. My next thought is to move/transfer all my important data, such banking info etc. to my HP laptop and Recover my Dell PC to its original
    factory setup. Any advice or help would be much appreciated.
    MayorSam
     
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