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Lost e-mail

Discussion in 'Web & Email' started by samtooth6, Feb 12, 2005.

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  1. samtooth6

    samtooth6 Thread Starter

    Nov 5, 2000
    Running Windows XP Home Edition & Outlook Express. I just noticed that ALL my e-mails in folders S thru X have disappeared. All folders & mail prior to this (A thru R) are there in their entirety. I still have the folders S through X, but all are empty. Anyone have any idea of what happened to them and how I can retrieve them? I have Norton Systemworks with "Norton Protected Recycle Bin", but I've never used it and don't really know how. Thanks.
  2. EAFiedler

    EAFiedler Moderator

    Apr 25, 2000
    Hi samtooth6

    Check this setting in Outlook Express:
    Tools > Options > Maintenance tab,
    if there, remove the checkmark for Compact messages in the background
    this is a default setting that can cause corruption in your .dbx files.

    If you have more than one Identity, check each Identity to ensure this process has been disabled.

    Still, on the Maintenance tab, click the Store Folder button to NOTE the path where Outlook Express keeps its .dbx files.
    Apply, OK, to save and close.

    Open Windows Explorer and navigate to the directory containing your .dbx files.
    Copy the files S.dbx thru X.dbx to a folder on your desktop.
    Note the size of the files, if they are 79kb or less they do not contain any messages.

    Download DBXtract here and attempt to extract the messages from your S through X.dbx files.

    Create another folder on your desktop for the Output path.
    Point DBXtract to the S.dbx file and extract the messages to the new folder.
    Once those messages are extracted, you can drag them back into Outlook Express.
    Repeat this process with the remaining .dbx files.

    You may need the Visual Basic 6.0 Run-time Files for DBXtract.

    Let us know what happens.
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