Lost Emails

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TimCutler

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Joined
Mar 3, 2000
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Hello!

My friend has "lost" all his emails from within Outlook Express. There is absolutely no sign of them.

All was well until he copied text from a web page & then pasted it into an email. After sending the email, he closed his computer down. When he restarted his computer he wanted to refer to a previous email only to find that all were gone.

He seems to think that there was a virus, possibly a Visual Basic related one, in the text that he cut from the web page & then copied into the email.

Is this possible & is there any way to retrieve the emails?

If it is possible to pick up a virus this way, are there any precautions than he & others can take to prevent this from happening in the future?

Thanks in advance for any help you can give me with this matter.
 
Joined
Oct 29, 2001
Messages
2,056
check the OE storage directory, something like:
C:\WINDOWS\Application Data\Identities\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\Microsoft\Outlook Express

if not there, search for *.dbx files

in OE go to Tools, Options, Maintenance - see what storage folder is being used

one of these 3 methods should find the files, then can get OE to 'see' them again

have to find them first
 

TimCutler

Thread Starter
Joined
Mar 3, 2000
Messages
225
Hi!
Thanks for such a quick reply.
We have done a search for *.dbx & nothing has been found.
Could a virus have been picked up by copying & pasting from a web page?
 
Joined
Oct 29, 2001
Messages
2,056
unlikely to pick up a virus form a webpage like you described but ...who knows these days?

there was absolutely NO trace of any .dbx files???
if OE opens, there's folders like sent, inbox, outbox, etc
- then there are .dbx files, has to be

what about:
the c:\windows etc directory; and
did you try the tool,option,maintenance approach - that shows where the files are stored

also - the usual suspects

ad aware - http://www.lavasoftusa.com
virus scan

curious

also
what version of OE
what OS
 

TimCutler

Thread Starter
Joined
Mar 3, 2000
Messages
225
Hello again!

Thanks for the reply. I will contact my friend & get him to look harder for his emails.

I also doubted that a virus could be had in this manner, but as you say... who knows?!?

Best wishes.
 
Joined
Jul 11, 2001
Messages
3,208
Have you done an updated virus scan? If not then click on the link next to my name.

You could try a scanreg/restore if it hasnt been more than 5 days. Start>shutdown>restart in Ms-Dos>type scanreg/restore then hit enter>choose a date prior to this happening.
 

TimCutler

Thread Starter
Joined
Mar 3, 2000
Messages
225
Hi!

Thanks for all your help - it is appreciated.

Fingers crossed we can find those emails, but does anyone think it is possible to wipe them all out by cutting & pasting text from a web page?

Best wishes.
 
Joined
Jul 11, 2001
Messages
3,208
I am thinking there had to be more than that done, but, who knows. Let me look around.
 
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