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Lost Emails

Discussion in 'Web & Email' started by TimCutler, Dec 6, 2001.

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  1. TimCutler

    TimCutler Thread Starter

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    Hello!

    My friend has "lost" all his emails from within Outlook Express. There is absolutely no sign of them.

    All was well until he copied text from a web page & then pasted it into an email. After sending the email, he closed his computer down. When he restarted his computer he wanted to refer to a previous email only to find that all were gone.

    He seems to think that there was a virus, possibly a Visual Basic related one, in the text that he cut from the web page & then copied into the email.

    Is this possible & is there any way to retrieve the emails?

    If it is possible to pick up a virus this way, are there any precautions than he & others can take to prevent this from happening in the future?

    Thanks in advance for any help you can give me with this matter.
     
  2. jbcalg

    jbcalg

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    check the OE storage directory, something like:
    C:\WINDOWS\Application Data\Identities\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\Microsoft\Outlook Express

    if not there, search for *.dbx files

    in OE go to Tools, Options, Maintenance - see what storage folder is being used

    one of these 3 methods should find the files, then can get OE to 'see' them again

    have to find them first
     
  3. TimCutler

    TimCutler Thread Starter

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    Hi!
    Thanks for such a quick reply.
    We have done a search for *.dbx & nothing has been found.
    Could a virus have been picked up by copying & pasting from a web page?
     
  4. jbcalg

    jbcalg

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    unlikely to pick up a virus form a webpage like you described but ...who knows these days?

    there was absolutely NO trace of any .dbx files???
    if OE opens, there's folders like sent, inbox, outbox, etc
    - then there are .dbx files, has to be

    what about:
    the c:\windows etc directory; and
    did you try the tool,option,maintenance approach - that shows where the files are stored

    also - the usual suspects

    ad aware - http://www.lavasoftusa.com
    virus scan

    curious

    also
    what version of OE
    what OS
     
  5. TimCutler

    TimCutler Thread Starter

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    Messages:
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    Hello again!

    Thanks for the reply. I will contact my friend & get him to look harder for his emails.

    I also doubted that a virus could be had in this manner, but as you say... who knows?!?

    Best wishes.
     
  6. DoyceJ

    DoyceJ

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    Jul 11, 2001
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    Have you done an updated virus scan? If not then click on the link next to my name.

    You could try a scanreg/restore if it hasnt been more than 5 days. Start>shutdown>restart in Ms-Dos>type scanreg/restore then hit enter>choose a date prior to this happening.
     
  7. TimCutler

    TimCutler Thread Starter

    Joined:
    Mar 3, 2000
    Messages:
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    Hi!

    Thanks for all your help - it is appreciated.

    Fingers crossed we can find those emails, but does anyone think it is possible to wipe them all out by cutting & pasting text from a web page?

    Best wishes.
     
  8. DoyceJ

    DoyceJ

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    I am thinking there had to be more than that done, but, who knows. Let me look around.
     
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