Lost Internet

PoppinDeluxe

Thread Starter
Joined
Jun 10, 2021
Messages
19
View attachment 288554

It's advising you the install of the wireless driver was successful. (y)

Close the box and then restart your laptop.

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Still didn't work :( Also an error pops up everytime I tried to install so I pressed retry a lot of times.
 

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flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,879
I'm not there, so it's impossible for me to see how your internet connection is configured and what settings are being used.
You need some "hands on" help by a family member or friend who's computer-knowledgeable.
You might also consider purchasing and using an external USB wireless adapter.

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plodr

Liz
Joined
Jun 27, 2014
Messages
24,738
According to the 4 shots in post #5, both the wireless (Qualcomm) and the wired (Realtek) are installed.

Have you ever clicked under Advanced
Change adapter settings
View network adapters and change connection settings
 

PoppinDeluxe

Thread Starter
Joined
Jun 10, 2021
Messages
19
According to the 4 shots in post #5, both the wireless (Qualcomm) and the wired (Realtek) are installed.

Have you ever clicked under Advanced
Change adapter settings
View network adapters and change connection settings
How do I do that?
 

PoppinDeluxe

Thread Starter
Joined
Jun 10, 2021
Messages
19
According to the 4 shots in post #5, both the wireless (Qualcomm) and the wired (Realtek) are installed.

Have you ever clicked under Advanced
Change adapter settings
View network adapters and change connection settings
I tried updating the Qualcomm one with the driver flavallee gave, this time running as administrator. However, the same error pops up saying, The installer can not run on this platform. Please select a package for your operating system.
 

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plodr

Liz
Joined
Jun 27, 2014
Messages
24,738
Why do you keep trying to install something that your screenshots clearly show is already installed?
 

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