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Lost programs

Discussion in 'Windows XP' started by cadeldo, Dec 20, 2012.

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  1. cadeldo

    cadeldo Thread Starter

    Joined:
    Nov 2, 2012
    Messages:
    5
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz, x86 Family 15 Model 2 Stepping 9
    Processor Count: 2
    RAM: 2558 Mb
    Graphics Card: NVIDIA GeForce4 MX 440 with AGP8X, 64 Mb
    Hard Drives: C: Total - 73539 MB, Free - 47055 MB; E: Total - 305168 MB, Free - 302013 MB;
    Motherboard: IBM, IBM
    Antivirus: Avira Desktop, Updated: Yes, On-Demand Scanner: Enabled

    I, like so many others, have lost most of my program files accessed from the START button. The files are still on the hard drive, but do not show in the menu. If using one of the other two accounts on this PC, they are displayed properly. Also, about the same time, I lost the SYSTEM RESTORE function. I know just enough about computers to be dangerous, so please keep any responses fairly basic, layman's language when possible. I have run Malware Bytes and Microsoft Fix-it, problem still exists. IE Explores freezes frequently, probably due to whatever has infected my PC. Thanks in advance.
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,815
    Hi, first post a Hjt log - to see what is running on your system.
    Hijack this 2.04
    • Save HJTInstall.exe to your desktop.
    • Doubleclick on the HJTInstall.exe icon on your desktop.
    • By default it will install to C:\Program Files\Trend Micro\HijackThis .
    • Click on Install.
    • It will create a HijackThis icon on the desktop.
    • Once installed, it will launch Hijackthis.
    • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT use the AnalyseThis button, its findings are dangerous if misinterpreted.
    • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

    Also post the uninstall log from Hjt log
    Start HiJackThis.
    At the bottom right - Other Stuff
    Click on Config > Misc Tools.
    Click > Open Uninstall Manager.
    Click > Save List.
    Save the uninstall list file on your desktop.
    It will then open in Notepad.
    Click Edit > Select All > Edit > Copy-and-Paste the uninstall list in the reply box.
     
  3. cadeldo

    cadeldo Thread Starter

    Joined:
    Nov 2, 2012
    Messages:
    5
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 1:19:17 PM, on 12/20/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Microsoft Security Client\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Avira\AntiVir Desktop\sched.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\CyberDefender\SchedulerService\SchedulerService.exe
    C:\WINDOWS\system32\lxeecoms.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
    C:\program files\real\realplayer\update\realsched.exe
    C:\Program Files\Lexmark Pro700 Series\lxeemon.exe
    C:\Program Files\Lexmark Pro700 Series\ezprint.exe
    C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\WINDOWS\system32\ICO.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
    C:\WINDOWS\system32\FSRremoS.EXE
    C:\WINDOWS\system32\Pelmiced.exe
    C:\Program Files\OpenOffice.org 3\program\soffice.exe
    C:\Program Files\OpenOffice.org 3\program\soffice.bin
    C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spider.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr6/*http://www.yahoo.com
    O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: QFX Software KeyScrambler - {2B9F5787-88A5-4945-90E7-C4B18563BC5E} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: Lexmark Printable Web - {D2C5E510-BE6D-42CC-9F61-E4F939078474} - C:\Program Files\Lexmark Printable Web\bho.dll
    O4 - HKLM\..\Run: [NvCplDaemon] "C:\WINDOWS\system32\RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [PRONoMgr.exe] "C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe"
    O4 - HKLM\..\Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\program files\real\realplayer\update\realsched.exe" -osboot
    O4 - HKLM\..\Run: [lxeemon.exe] "C:\Program Files\Lexmark Pro700 Series\lxeemon.exe"
    O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark Pro700 Series\ezprint.exe"
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
    O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] "C:\WINDOWS\system32\ICO.EXE"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"
    O4 - HKCU\..\Run: [SCTRunGettingStarted] "C:\WINDOWS\system32\mshta.exe" "C:\Program Files\Microsoft Shared Computer Toolkit\GetStarted.hta"
    O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunOnce: [KeyScrambler] C:\Program Files\KeyScrambler\getting_started.html (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
    O4 - HKUS\.DEFAULT\..\RunOnce: [KeyScrambler] C:\Program Files\KeyScrambler\getting_started.html (User 'Default user')
    O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files\OpenOffice.org 2.4\program\quickstart.exe
    O4 - Startup: OpenOffice.org 3.3.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
    O9 - Extra button: (no name) - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll
    O9 - Extra 'Tools' menuitem: &KeyScrambler Options - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [JAVA_IBM] Java (IBM)
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1110937786765
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O20 - Winlogon Notify: TPSvc - TPSvc.dll (file missing)
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Avira Scheduler (AntiVirSchedulerService) - Avira Operations GmbH & Co. KG - C:\Program Files\Avira\AntiVir Desktop\sched.exe
    O23 - Service: Avira Real-Time Protection (AntiVirService) - Avira Operations GmbH & Co. KG - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: CyberDefender Scheduling Service (CDScheduler) - CyberDefender Corp. - C:\Program Files\CyberDefender\SchedulerService\SchedulerService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: lxee_device - - C:\WINDOWS\system32\lxeecoms.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

    --
    End of file - 9091 bytes
    Access IBM Cleanup Utility
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.1.4)
    Adobe Shockwave Player 11.6
    Apple Application Support
    Apple Software Update
    Autodesk WHIP! (Release 4.0-102)
    Avira Free Antivirus
    Canon Camera Access Library
    Canon Camera Support Core Library
    Canon Camera Window DC_DV 5 for ZoomBrowser EX
    Canon Camera Window DC_DV 6 for ZoomBrowser EX
    Canon Camera Window DSLR 5 for ZoomBrowser EX
    Canon Camera Window MC 6 for ZoomBrowser EX
    Canon Utilities PhotoStitch 3.1
    Canon ZoomBrowser EX (E)
    Compatibility Pack for the 2007 Office system
    CyberDefender Framework
    Google Chrome
    Google Earth
    Google Update Helper
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Internet Explorer 7 (KB947864)
    Hotfix for Windows XP (KB2633952)
    Hotfix for Windows XP (KB2756822)
    Hotfix for Windows XP (KB2779562)
    IBM 32-bit SDK for Java 2, v1.4.1
    IBM DLA
    Intel(R) PRO Network Adapters and Drivers
    Intel(R) PROSet
    JavaFX 2.1.1
    KeyScrambler
    Lexmark Printable Web
    Lexmark Pro700 Series
    Malwarebytes Anti-Malware version 1.65.1.1000
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Download Manager
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Security Client
    Microsoft Security Essentials
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Mouse Suite
    Mozilla Firefox 17.0.1 (x86 en-US)
    Mozilla Maintenance Service
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP2 and SOAP Toolkit 3.0
    NVIDIA Drivers
    Office Suite 2005
    OGA Notifier 2.0.0048.0
    OpenOffice.org 3.3
    Personal License Update Wizard for Windows Media Player
    Puzzle Master 3
    QuickTime
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealPlayer
    RealUpgrade 1.1
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
    Security Update for Windows Internet Explorer 7 (KB929969)
    Security Update for Windows Internet Explorer 7 (KB933566)
    Security Update for Windows Internet Explorer 7 (KB937143)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB939653)
    Security Update for Windows Internet Explorer 7 (KB942615)
    Security Update for Windows Internet Explorer 7 (KB944533)
    Security Update for Windows Internet Explorer 7 (KB950759)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2744842)
    Security Update for Windows Internet Explorer 8 (KB2761465)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2584146)
    Security Update for Windows XP (KB2585542)
    Security Update for Windows XP (KB2598479)
    Security Update for Windows XP (KB2603381)
    Security Update for Windows XP (KB2618451)
    Security Update for Windows XP (KB2619339)
    Security Update for Windows XP (KB2620712)
    Security Update for Windows XP (KB2621440)
    Security Update for Windows XP (KB2624667)
    Security Update for Windows XP (KB2631813)
    Security Update for Windows XP (KB2633171)
    Security Update for Windows XP (KB2639417)
    Security Update for Windows XP (KB2641653)
    Security Update for Windows XP (KB2646524)
    Security Update for Windows XP (KB2647518)
    Security Update for Windows XP (KB2653956)
    Security Update for Windows XP (KB2655992)
    Security Update for Windows XP (KB2659262)
    Security Update for Windows XP (KB2660465)
    Security Update for Windows XP (KB2661637)
    Security Update for Windows XP (KB2676562)
    Security Update for Windows XP (KB2685939)
    Security Update for Windows XP (KB2686509)
    Security Update for Windows XP (KB2691442)
    Security Update for Windows XP (KB2695962)
    Security Update for Windows XP (KB2698365)
    Security Update for Windows XP (KB2705219)
    Security Update for Windows XP (KB2707511)
    Security Update for Windows XP (KB2709162)
    Security Update for Windows XP (KB2712808)
    Security Update for Windows XP (KB2718523)
    Security Update for Windows XP (KB2719985)
    Security Update for Windows XP (KB2723135)
    Security Update for Windows XP (KB2724197)
    Security Update for Windows XP (KB2727528)
    Security Update for Windows XP (KB2731847)
    Security Update for Windows XP (KB2753842)
    Security Update for Windows XP (KB2758857)
    Security Update for Windows XP (KB2761226)
    Security Update for Windows XP (KB2770660)
    Security Update for Windows XP (KB2779030)
    SIplugin
    SIplugin
    SUPERAntiSpyware
    swMSM
    ThinkCentre Wallpaper
    TomTom HOME 2.8.1.2218
    TomTom HOME Visual Studio Merge Modules
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows XP (KB2641690)
    Update for Windows XP (KB2661254-v2)
    Update for Windows XP (KB2718704)
    Update for Windows XP (KB2736233)
    Update for Windows XP (KB2749655)
    VC80CRTRedist - 8.0.50727.6195
    Windows Defender Signatures
    Windows Imaging Component
    Windows Internet Explorer 8
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows Media Player Firefox Plugin
    Windows Media Player Playlist Import to Excel Wizard
    Windows Media Player Skin Importer
    Windows Media Player Tray Control
    Windows XP Service Pack 3

    OK, here it is.
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,815
    Only one Anti-virus program is needed.
    Three AV's programs does not protect you more but maybe less, as they try and protect your system.
    Two need to be uninstalled.

    C:\Program Files\Microsoft Security Client\MsMpEng.exe

    C:\Program Files\Avira\AntiVir Desktop\sched.exe
    Edit
    C:\Program Files\CyberDefender\SchedulerService\SchedulerService.exe

    ------
    You already have MalwareBytes and SuperAntiSpyware installed.

    MalwareBytes
    Start Malwarebytes Anti-Malware.
    Let it update first.
    Click on Scanner > then quick scan > then Scan.
    Any infections or problems will be highlighted in red.
    After the scan is finished - Click - Show Results.
    Check that all entries are selected.
    Click - Remove Selected.
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start Malwarebytes again.
    Click on the Logs Tab.
    Highlight the scan log entry.
    Click - Open.
    The scan log will appear in Notepad.
    Copy and paste it in your next post.

    SuperAntiSpyware
    Let it update first.
    Select the Quick Scan option.
    Click Scan your Computer.
    Any infections or problems will be highlighted in red.
    After the scan is finished.
    Click Continue.
    Check that everything is listed.
    Click Remove Threats.
    Click OK - then click Finish
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start SuperAntiSpyware again.
    Click View Scan Logs.
    Highlight the scan log entry.
    Click - View Selected Log.
    The scan log will appear in Notepad.
    Copy and paste in your next post.
     
  5. cadeldo

    cadeldo Thread Starter

    Joined:
    Nov 2, 2012
    Messages:
    5
    Malware Bytes showed no malicious files.
    Malwarebytes Anti-Malware 1.65.1.1000
    www.malwarebytes.org

    Database version: v2012.12.20.09

    Windows XP Service Pack 3 x86 NTFS
    Internet Explorer 8.0.6001.18702
    Odie :: IBM-66CC9233059 [administrator]

    12/20/2012 1:53:57 PM
    mbam-log-2012-12-20 (13-53-57).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 166260
    Time elapsed: 10 minute(s), 22 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)
    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 12/20/2012 at 02:32 PM

    Application Version : 5.6.1014

    Core Rules Database Version : 9769
    Trace Rules Database Version: 7581

    Scan type : Quick Scan
    Total Scan Time : 00:09:56

    Operating System Information
    Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
    Administrator

    Memory items scanned : 526
    Memory threats detected : 0
    Registry items scanned : 31978
    Registry threats detected : 0
    File items scanned : 9979
    File threats detected : 0

    Here they are
     
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,815
    Let's try something else.
    Click Start - Run - Type

    regsvr32 /i shell32.dll

    [Note space after 32]

    Click Ok.
    Let us know the result.
    ------
    Download Security Check by screen317
    http://screen317.spywareinfoforum.org/
    Save it to your Desktop.

    Double click the install icon.
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad - and will save a log called checkup.txt.
    Post the result of the scan here.
     
  7. cadeldo

    cadeldo Thread Starter

    Joined:
    Nov 2, 2012
    Messages:
    5
    Typing the command in RUNresulted "Specific module could not be found"
    Here's the result of the security check.
    Results of screen317's Security Check version 0.99.56
    Windows XP Service Pack 3 x86
    Internet Explorer 8
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Microsoft Security Essentials
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    SUPERAntiSpyware
    Windows Defender Signatures
    Malwarebytes Anti-Malware version 1.65.1.1000
    IBM 32-bit SDK for Java 2, v1.4.1
    JavaFX 2.1.1
    IBM 32-bit SDK for Java 2, v1.4.1
    Java version out of Date!
    Adobe Flash Player 11.5.502.135
    Adobe Reader 10.1.4 Adobe Reader out of Date!
    Mozilla Firefox (17.0.1)
    Google Chrome 23.0.1271.97
    ````````Process Check: objlist.exe by Laurent````````
    Microsoft Security Essentials MSMpEng.exe
    Microsoft Security Essentials msseces.exe
    CyberDefender SchedulerService SchedulerService.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C:: 9%
    ````````````````````End of Log``````````````````````
     
  8. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,815
    Should have been the first suggestion!!
    System Restore in WinXP
    http://bertk.mvps.org/index.html
    ------
    Java version out of Date!
    Adobe Reader 10.1.4 Adobe Reader out of Date!

    Download the latest version of the above - uninstall older versions.
    Install the new versions.
     
  9. cadeldo

    cadeldo Thread Starter

    Joined:
    Nov 2, 2012
    Messages:
    5
    About the same time I lost the START menu items, I also lost SYSTEM RESTORE, I can open it, but it will not run.
     
  10. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,815
    Did you uninstall one of these Anti-virus programs?
    C:\Program Files\Microsoft Security Client\MsMpEng.exe
    C:\Program Files\Avira\AntiVir Desktop\sched.exe

    I have to log off for an hour or so - check.
    http://support.microsoft.com/kb/302796
     
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