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Lost several services (print spooler), WIFI connect, system restore

Discussion in 'Virus & Other Malware Removal' started by sueclaycamp, Jan 10, 2011.

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  1. sueclaycamp

    sueclaycamp Thread Starter

    Joined:
    Jan 9, 2011
    Messages:
    3
    Computer info:
    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 64 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 4085 Mb
    Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb
    Hard Drives: C: Total - 287221 MB, Free - 177854 MB; D: Total - 15359 MB, Free - 6112 MB;
    Motherboard: Dell Inc., 0N6705, , .HVK69K1.CN7016694F0FN2.
    Antivirus: ava

    Recently after downloading and running AdAware I have lost the service for print spooler and can no longer print from my laptop. I tried to do a system restore and got the message that system restore was not turned on and I am unable to get it to turn on. My computer is running very erratically and is unstable.

    This is the message that I get when I try to print something:
    Windows could not start the print spooler service on Local Computer.
    Error 3: The system cannot find the path specified.

    HJT log:
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 11:19:05 AM, on 1/10/2011
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v7.00 (7.00.6002.18005)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Dell Video Chat\DellVideoChat.exe
    C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
    C:\Users\Sue\Documents\RCA Detective\RCADetective.exe
    C:\Windows\OEM02Mon.exe
    C:\Program Files (x86)\Dell\Dell Webcam Manager\DellWMgr.exe
    C:\Program Files (x86)\Dell\MediaDirect\PCMService.exe
    C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe
    C:\Program Files\Alwil Software\Avast4\ashDisp.exe
    C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\Users\Sue\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.mywebsearch.com/index.j...eb951YYUS_ZKxdm030&ptb=5m8q1utNpwlo8Fazn.wpkw
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: eMusic Toolbar - {9ee802e8-c931-47ab-b570-aa8f791598ca} - C:\Program Files (x86)\eMusic\tbeMus.dll
    F2 - REG:system.ini: UserInit=userinit.exe
    O1 - Hosts: ::1 localhost
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files (x86)\AskBarDis\bar\bin\askBar.dll (file missing)
    O2 - BHO: PlaySushi - {21608B66-026F-4DCB-9244-0DACA328DCED} - C:\Program Files (x86)\PlaySushi\PSText.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: IEHlprObj Class - {8CA5ED52-F3FB-4414-A105-2E3491156990} - C:\Program Files (x86)\iWin Games\iWinGamesHookIE.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: eMusic Toolbar - {9ee802e8-c931-47ab-b570-aa8f791598ca} - C:\Program Files (x86)\eMusic\tbeMus.dll
    O2 - BHO: Gamevance Text - {BEAC7DC8-E106-4C6A-931E-5A42E7362883} - C:\Program Files (x86)\Gamevance\gvtl.dll
    O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: eMusic Toolbar - {9ee802e8-c931-47ab-b570-aa8f791598ca} - C:\Program Files (x86)\eMusic\tbeMus.dll
    O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files (x86)\AskBarDis\bar\bin\askBar.dll (file missing)
    O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
    O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
    O4 - HKLM\..\Run: [DELL Webcam Manager] "C:\Program Files (x86)\Dell\Dell Webcam Manager\DellWMgr.exe" /s
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files (x86)\Dell\MediaDirect\PCMService.exe"
    O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [SightSpeed] "C:\Program Files (x86)\Dell Video Chat\DellVideoChat.exe" -bootmode
    O4 - HKCU\..\Run: [NAPA_09Scheduler] C:\Program Files (x86)\Adware Pro\Adware_Pro.exe SCHEDULER
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
    O4 - Startup: RCA Detective.lnk = Sue\Documents\RCA Detective\RCADetective.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
    O9 - Extra button: Go to PlaySushi web site - {EBD24BD3-E272-4FA3-A8BA-C5D709757CAB} - C:\Program Files (x86)\PlaySushi\PSText.dll
    O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: ASP.NET State Service (aspnet_state) - Apple Inc. - (no file)
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - (no file)
    O23 - Service: dlbt_device - Unknown owner - (no file)
    O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
    O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: iWinTrusted - iWin Inc. - C:\Program Files (x86)\iWin Games\iWinTrusted.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - (no file)
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - (no file)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - (no file)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - (no file)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks - C:\Windows\sminst\sftservice.EXE
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - (no file)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - (no file)
    O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - (no file)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - (no file)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - (no file)
    O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - (no file)
    O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

    --
    End of file - 11245 bytes

    DDS file:

    DDS (Ver_10-12-12.02) - NTFS_AMD64
    Run by Sue at 11:20:21.18 on Mon 01/10/2011
    Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_21
    Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.4085.2411 [GMT -8:00]

    AV: avast! antivirus *Enabled/Outdated* {C37D8F93-0602-E43C-40AA-47DAD597F308}
    SP: avast! antivirus *Enabled/Outdated* {781C6E77-2038-EBB2-7A1A-7CA8AE10B9B5}
    SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

    ============== Running Processes ===============

    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k rpcss
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Program Files\Dell\DellDock\DockLogin.exe
    C:\Program Files\Fingerprint Reader Suite\upeksvr.exe
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    C:\Program Files (x86)\iWin Games\iWinTrusted.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\system32\Dwm.exe
    C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\Windows\sminst\sftservice.EXE
    C:\Windows\Explorer.EXE
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\System32\svchost.exe -k WerSvcGroup
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Windows\System32\igfxpers.exe
    C:\Windows\System32\WLTRAY.EXE
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray64.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files (x86)\Dell Video Chat\DellVideoChat.exe
    C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
    C:\Users\Sue\Documents\RCA Detective\RCADetective.exe
    C:\Windows\OEM02Mon.exe
    C:\Program Files (x86)\Dell\Dell Webcam Manager\DellWMgr.exe
    C:\Program Files (x86)\Dell\MediaDirect\PCMService.exe
    C:\Program Files\Alwil Software\Avast4\ashDisp.exe
    C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Fingerprint Reader Suite\psqltray.exe
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
    C:\Windows\system32\wuauclt.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\DllHost.exe
    C:\Users\Sue\Desktop\DDS\dds.scr
    C:\Windows\system32\wbem\wmiprvse.exe

    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://home.mywebsearch.com/index.jhtml?n=77C09F4F&ptnrS=ZKzeb951YYUS_ZKxdm030&ptb=5m8q1utNpwlo8Fazn.wpkw
    uWindow Title = Internet Explorer provided by Dell
    uInternet Settings,ProxyOverride = *.local
    uURLSearchHooks: eMusic Toolbar: {9ee802e8-c931-47ab-b570-aa8f791598ca} - C:\Program Files (x86)\eMusic\tbeMus.dll
    mURLSearchHooks: eMusic Toolbar: {9ee802e8-c931-47ab-b570-aa8f791598ca} - C:\Program Files (x86)\eMusic\tbeMus.dll
    mWinlogon: Userinit=userinit.exe
    BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files (x86)\AskBarDis\bar\bin\askBar.dll
    BHO: PlaySushi: {21608b66-026f-4dcb-9244-0daca328dced} - C:\Program Files (x86)\PlaySushi\PSText.dll
    BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    BHO: IEHlprObj Class: {8ca5ed52-f3fb-4414-a105-2e3491156990} - C:\Program Files (x86)\iWin Games\iWinGamesHookIE.dll
    BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: eMusic Toolbar: {9ee802e8-c931-47ab-b570-aa8f791598ca} - C:\Program Files (x86)\eMusic\tbeMus.dll
    BHO: Gamevance Text: {beac7dc8-e106-4c6a-931e-5a42e7362883} - C:\Program Files (x86)\Gamevance\gvtl.dll
    BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
    TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
    TB: eMusic Toolbar: {9ee802e8-c931-47ab-b570-aa8f791598ca} - C:\Program Files (x86)\eMusic\tbeMus.dll
    TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files (x86)\AskBarDis\bar\bin\askBar.dll
    TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
    uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    uRun: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    uRun: [SightSpeed] "C:\Program Files (x86)\Dell Video Chat\DellVideoChat.exe" -bootmode
    uRun: [Easy Dock]
    uRun: [NAPA_09Scheduler] C:\Program Files (x86)\Adware Pro\Adware_Pro.exe SCHEDULER
    mRun: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
    mRun: [DELL Webcam Manager] "C:\Program Files (x86)\Dell\Dell Webcam Manager\DellWMgr.exe" /s
    mRun: [PCMService] "C:\Program Files (x86)\Dell\MediaDirect\PCMService.exe"
    mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
    mRun: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    mRun: [Easy Dock]
    mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    mRun: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot
    mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    StartupFolder: C:\Users\Sue\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
    StartupFolder: C:\Users\Sue\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\RCADET~1.LNK - C:\Users\Sue\Documents\RCA Detective\RCADetective.exe
    mPolicies-explorer: NoActiveDesktop = 1 (0x1)
    mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
    mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    mPolicies-system: DisableCAD = 1 (0x1)
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
    IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
    IE: {EBD24BD3-E272-4FA3-A8BA-C5D709757CAB} - {EBD24BD3-E272-4FA3-A8BA-C5D709757CAB} - C:\Program Files (x86)\PlaySushi\PSText.dll
    DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} -
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    LSA: Notification Packages = scecli psqlpwd
    BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
    TB-X64: {9EE802E8-C931-47AB-B570-AA8F791598CA} - No File
    mRun-x64: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    mRun-x64: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    mRun-x64: [IgfxTray] C:\Windows\system32\igfxtray.exe
    mRun-x64: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
    mRun-x64: [Persistence] C:\Windows\system32\igfxpers.exe
    mRun-x64: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
    mRun-x64: [PSQLLauncher] "C:\Program Files\Fingerprint Reader Suite\launcher.exe" /startup
    mRun-x64: [(Default)]
    mRun-x64: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    mRun-x64: [DLBTCATS] rundll32 C:\Windows\system32\spool\DRIVERS\x64\3\DLBTtime.dll,RunDLLEntry
    mRun-x64: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray64.exe

    ================= FIREFOX ===================

    FF - ProfilePath - C:\Users\Sue\AppData\Roaming\Mozilla\Firefox\Profiles\4gp83fab.default\
    FF - prefs.js: browser.search.defaulturl - hxxp://www.fastbrowsersearch.com/results/results.aspx?s=DEF&v=19&q=
    FF - prefs.js: browser.startup.homepage - hxxp://my.msn.com/
    FF - prefs.js: keyword.URL - hxxp://www.fastbrowsersearch.com/results/results.aspx?s=NAUS&v=19&tid={751B857C-98B4-CB11-5546-842B668F4716}&q=
    FF - component: C:\Users\Sue\AppData\Roaming\Mozilla\Firefox\Profiles\4gp83fab.default\extensions\{7b13ec3e-999a-4b70-b9cb-2617b8323822}\components\FFExternalAlert.dll
    FF - component: C:\Users\Sue\AppData\Roaming\Mozilla\Firefox\Profiles\4gp83fab.default\extensions\{7b13ec3e-999a-4b70-b9cb-2617b8323822}\components\RadioWMPCore.dll
    FF - component: C:\Users\Sue\AppData\Roaming\Mozilla\Firefox\Profiles\4gp83fab.default\extensions\{a0729639-d831-46c9-811b-9b0aa79fb45a}\components\FFExternalAlert.dll
    FF - component: C:\Users\Sue\AppData\Roaming\Mozilla\Firefox\Profiles\4gp83fab.default\extensions\{a0729639-d831-46c9-811b-9b0aa79fb45a}\components\RadioWMPCore.dll
    FF - component: C:\Users\Sue\AppData\Roaming\Mozilla\Firefox\Profiles\4gp83fab.default\extensions\{aaca570e-e990-4b4d-ad93-140243de4c85}\components\FFExternalAlert.dll
    FF - component: C:\Users\Sue\AppData\Roaming\Mozilla\Firefox\Profiles\4gp83fab.default\extensions\{aaca570e-e990-4b4d-ad93-140243de4c85}\components\RadioWMPCore.dll
    FF - component: C:\Users\Sue\AppData\Roaming\Mozilla\Firefox\Profiles\4gp83fab.default\extensions\{d70f2de6-51e2-42d4-9077-4ca06cafc836}\components\FFExternalAlert.dll
    FF - component: C:\Users\Sue\AppData\Roaming\Mozilla\Firefox\Profiles\4gp83fab.default\extensions\{d70f2de6-51e2-42d4-9077-4ca06cafc836}\components\RadioWMPCore.dll
    FF - component: C:\Users\Sue\AppData\Roaming\Mozilla\Firefox\Profiles\4gp83fab.default\extensions\[email protected]\components\PlaySushiFF.dll
    FF - component: C:\Users\Sue\AppData\Roaming\Mozilla\Firefox\Profiles\4gp83fab.default\extensions\[email protected]\components\AlotXpcom.dll
    FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
    FF - plugin: C:\Program Files (x86)\Google\Update\1.2.183.39\npGoogleOneClick8.dll
    FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\nppopcaploader.dll
    FF - plugin: C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll
    FF - plugin: C:\Users\Sue\AppData\Roaming\Facebook\npfbplugin_1_0_3.dll
    FF - plugin: C:\Users\Sue\AppData\Roaming\Mozilla\Firefox\Profiles\4gp83fab.default\extensions\[email protected]\plugins\npImgCtl.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
    FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
    FF - Ext: Ancestry.com Advanced Image Viewer: [email protected] - %profile%\extensions\[email protected]
    FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
    FF - Ext: Yahoo! Toolbar: {635abd67-4fe9-1b23-4f01-e679fa7484c1} - %profile%\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
    FF - Ext: FarmView Toolbar: {aaca570e-e990-4b4d-ad93-140243de4c85} - %profile%\extensions\{aaca570e-e990-4b4d-ad93-140243de4c85}
    FF - Ext: Zynga Toolbar: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - %profile%\extensions\{7b13ec3e-999a-4b70-b9cb-2617b8323822}
    FF - Ext: Food and Calorie Finder: {8d551482-039e-11de-aa52-538955d89593} - %profile%\extensions\{8d551482-039e-11de-aa52-538955d89593}
    FF - Ext: Free TV Bar Toolbar: {a0729639-d831-46c9-811b-9b0aa79fb45a} - %profile%\extensions\{a0729639-d831-46c9-811b-9b0aa79fb45a}
    FF - Ext: FoxTab: {ef4e370e-d9f0-4e00-b93e-a4f274cfdd5a} - %profile%\extensions\{ef4e370e-d9f0-4e00-b93e-a4f274cfdd5a}
    FF - Ext: ALOT Toolbar: [email protected] - %profile%\extensions\[email protected]
    FF - Ext: RecipesBar Toolbar: {d70f2de6-51e2-42d4-9077-4ca06cafc836} - %profile%\extensions\{d70f2de6-51e2-42d4-9077-4ca06cafc836}
    FF - Ext: PlaySushi TextLinks : [email protected] - %profile%\extensions\[email protected]
    FF - Ext: Shop to Win8: {fa3d1246-250b-4212-a2be-f1387ccca2e7} - %profile%\extensions\{fa3d1246-250b-4212-a2be-f1387ccca2e7}
    FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
    FF - Ext: iWinGames Plugin: {98e34367-8df7-42b4-837b-20b892ff0849} - C:\ProgramData\iWin Games\firefox

    ---- FIREFOX POLICIES ----
    FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(yahoo.ytff.general.dontshowhpoffer, true
    ============= SERVICES / DRIVERS ===============

    R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2009-6-9 53488]
    R1 aswSP;avast! Self Protection;C:\Windows\System32\drivers\aswSP.sys [2009-6-27 89680]
    R2 aswFsBlk;aswFsBlk;C:\Windows\System32\drivers\aswFsBlk.sys [2009-6-27 22096]
    R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2009-6-27 65616]
    R2 avast! Antivirus;avast! Antivirus;C:\Program Files\Alwil Software\Avast4\ashServ.exe [2009-6-27 138680]
    R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2008-12-18 155648]
    R2 iWinTrusted;iWinTrusted;C:\Program Files (x86)\iWin Games\iWinTrusted.exe [2010-4-14 78104]
    R2 SftService;SoftThinks Agent Service;C:\Windows\sminst\SftService.exe [2009-6-9 632048]
    R3 avast! Mail Scanner;avast! Mail Scanner;C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe [2009-6-27 254040]
    R3 avast! Web Scanner;avast! Web Scanner;C:\Program Files\Alwil Software\Avast4\ashWebSv.exe [2009-6-27 352920]
    R3 b57nd60a;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;C:\Windows\System32\drivers\b57nd60a.sys [2009-6-9 219136]
    R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI Service;C:\Windows\System32\drivers\IntcHdmi.sys [2009-6-9 125440]
    S2 AESTFilters;Andrea ST Filters Service; [x]
    S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2009-11-29 135664]
    S3 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2010-3-18 89920]
    S3 PCD5SRVC{048DBD20-445E8C82-05040104};PCD5SRVC{048DBD20-445E8C82-05040104} - PCDR Kernel Mode Service Helper Driver;C:\PROGRA~2\DELLSU~1\HWDiag\bin\PCD5SRVC_x64.pkms [2008-11-4 28152]
    S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-20 19968]
    S3 USB_RNDIS_VISTA;Westell USB Network Interface;C:\Windows\System32\drivers\usb8023.sys [2010-3-18 19456]

    =============== Created Last 30 ================

    2011-01-08 03:49:22 -------- d-----w- C:\Users\Sue\AppData\Roaming\Millennia
    2010-12-18 18:06:31 30 ----a-w- C:\Windows\SysWow64\Z_VOLAP21.dll
    2010-12-18 18:06:31 -------- d-----w- C:\Users\Sue\AppData\Roaming\AVP 2009
    2010-12-18 18:06:23 -------- d-----w- C:\Program Files (x86)\Adware Pro
    2010-12-18 06:17:17 -------- d-----w- C:\Users\Sue\AppData\Local\PopCap Games
    2010-12-17 14:47:05 8199504 ----a-w- C:\PROGRA~3\Microsoft\Windows Defender\Definition Updates\{3FBA002A-5461-425C-8657-C78C0BC73DCF}\mpengine.dll
    2010-12-15 22:01:30 367104 ----a-w- C:\Windows\System32\atmfd.dll
    2010-12-15 22:01:28 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
    2010-12-15 22:01:28 292352 ----a-w- C:\Windows\SysWow64\atmfd.dll
    2010-12-15 22:01:27 48128 ----a-w- C:\Windows\System32\atmlib.dll
    2010-12-15 22:01:25 96256 ----a-w- C:\Windows\System32\fontsub.dll
    2010-12-15 22:01:25 72704 ----a-w- C:\Windows\SysWow64\fontsub.dll
    2010-12-15 22:01:13 87552 ----a-w- C:\Windows\System32\consent.exe
    2010-12-15 21:59:59 389632 ----a-w- C:\Windows\SysWow64\html.iec
    2010-12-15 21:58:00 855040 ----a-w- C:\Windows\System32\schedsvc.dll
    2010-12-15 21:57:59 655872 ----a-w- C:\Windows\System32\taskschd.dll
    2010-12-15 21:57:58 500224 ----a-w- C:\Windows\System32\wmicmiplugin.dll
    2010-12-15 21:57:58 352768 ----a-w- C:\Windows\SysWow64\taskschd.dll
    2010-12-15 21:57:56 410112 ----a-w- C:\Windows\System32\taskcomp.dll
    2010-12-15 21:57:56 267776 ----a-w- C:\Windows\System32\taskeng.exe
    2010-12-15 21:57:55 270336 ----a-w- C:\Windows\SysWow64\taskcomp.dll
    2010-12-15 21:57:55 171520 ----a-w- C:\Windows\SysWow64\taskeng.exe
    2010-12-12 01:00:51 749832 ----a-w- C:\PROGRA~3\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight\SpotlightResources.dll

    ==================== Find3M ====================

    2010-10-28 13:56:57 2048 ----a-w- C:\Windows\System32\tzres.dll
    2010-10-28 13:20:12 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
    2010-10-21 20:23:51 1032192 ----a-w- C:\Windows\System32\wininet.dll
    2010-10-21 20:08:42 834048 ----a-w- C:\Windows\SysWow64\wininet.dll
    2010-10-21 19:00:26 485376 ----a-w- C:\Windows\System32\html.iec
    2010-10-20 18:19:25 86528 ----a-w- C:\Windows\System32\ieencode.dll
    2010-10-20 17:41:28 78336 ----a-w- C:\Windows\SysWow64\ieencode.dll
    2010-10-19 18:41:44 270720 ------w- C:\Windows\System32\MpSigStub.exe
    2010-10-18 15:25:36 2753536 ----a-w- C:\Windows\System32\win32k.sys

    ============= FINISH: 11:21:01.74 ===============

    The GMER scan said: GMER hasn't found any system modifications and did not give me a text file to save.
     

    Attached Files:

  2. sueclaycamp

    sueclaycamp Thread Starter

    Joined:
    Jan 9, 2011
    Messages:
    3
    Problem continues :(
     
  3. sueclaycamp

    sueclaycamp Thread Starter

    Joined:
    Jan 9, 2011
    Messages:
    3
    It has been almost a month since I requested help and I still have the same problems. Help please :confused:
     
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