Lost Some of My Viewing Colors

[Liz]

I don't know how this happened,but the only colors I have are gray, blue, yellow and white. My desktop picture is mainly blue and green. I have a HP Media PC with a HP vs17 monitor. According to the specs, it is set up correctly. I went to the menu (located on the side of the monitor) and tried setting to the default and that didn't work. I went into properties and noticed that the default color is blue and the color scheme doesn't include anything but the colors I mentioned. There is no red, orange, etc. What happened? I haven't downloaded anything. This is a new computer and monitor and I am not familiar with this set up. I definitely need help. Thanks... Liz

 

[Lurker1]

Does the monitor have an on screen disply when you set it up? If so can you see any red there? If not then the display is probably bad. If the monitor has an on screen menu with red colors displayed try reseating the connector to the computer, Check both ends of the signal cable for a loose connection. Since the unit is new you could call HP for advice since it is probably under warranty.