Lost user name and password

Whayles

Thread Starter
Joined
May 13, 2021
Messages
2
We were going through some boxes stored in our garage and I found an old Dell XPS. We thought it didn’t work but it does. I think we bought it in 2011i think. We lost the log in information username and password for the computer. I contacted Dell and they want to charge to help me with this. Is there anyway I can reset the username and password? Any help will be greatly appreciated.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,561
What is the exact 7-character "service tag" number on it?

Did any discs come with it?

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Whayles

Thread Starter
Joined
May 13, 2021
Messages
2
The service tag is: 30GJGS1
We have no discs. It was put away about 9 years ago and forgot.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,561
According to that service tag number, you have THIS Dell XPS 15 L521X laptop.

According to its support site, it was purchased in July 2012 in the United States and came with Windows 7 Home Premium SP1 64-bit.

THIS Dell article should be helpful to you.

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