1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Lost Word Doc Tech Support Guy System Info Utility version 1

Discussion in 'Business Applications' started by PoeticArtist, Oct 16, 2019.

Thread Status:
Not open for further replies.
Advertisement
  1. PoeticArtist

    PoeticArtist Thread Starter

    Joined:
    Oct 16, 2019
    Messages:
    9
    HUGE disappointment this morning. I worked this entire last week on my book, wrote some very unique material, only to find a blank page this morning when I woke my PC up from its sleep mode. Having searched for the last few hours, all I could find was the unedited version from 7 days ago in the "auto saved version". I also had a window pop up that said "catastrophic failure". Never seen that before, nor do I have any idea why such a thing would have happened. There is also a note I have seen before that says "modified by another user" though there is no one else who has ever had access to this PC, and I live alone. Extremely frustrated with this new HP PC I bought a year ago that won't just save my edits like my 9 year old HP would in MS Word. It sends it off to the cloud without my permission and when I click on save, it prompts me to create a new file??? I end up with at least 2 different versions of my book...and other MS files. The original and "auto-saved". Confusing.
     
    Last edited by a moderator: Oct 17, 2019
  2. Shazzalive

    Shazzalive

    Joined:
    Sep 26, 2019
    Messages:
    158
    First Name:
    Sharron
    Error 0x8000FFFF Catastrophic failure may be caused by windows system files damage. It can also be a problem with the app itself.

    I suggest you try the following: -

    System File Checker is a utility in Windows 10 that checks for problems with files on your computer. It, along with the Deployment Image Servicing and Management (DISM) tool, will check and repair your system files.

    Follow these steps:

    In the search box on the taskbar, type Command Prompt, and right-click or press and hold Command Prompt (Desktop app) from the list of results. Select Run as administrator, and then select Yes.

    Type DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/"), and then press Enter. (Note: This step may take a few minutes to start and up to 30 minutes to complete.)

    After you see a message that says "The operation completed successfully" type sfc /scannow (note the space between "sfc" and "/") and press Enter.

    After you see a message that says, "Verification 100% complete" type exit.

    This will probably do the trick; but if not there are other possible remedies.

    Let us know if it helps. If the issue persists, we will be happy to help you further.
     
    Last edited: Oct 16, 2019
  3. PoeticArtist

    PoeticArtist Thread Starter

    Joined:
    Oct 16, 2019
    Messages:
    9
    Thank you so much for your quick reply Sharon. I will attempt to follow your advice when Im done with breakfast. One more thing. The only remnant I found left of this file is an auto saved version only labeled F:

    When I click on it, I get a pop up that says the directory name isn't valid (F:\Book(AutoRecovered).docx)
     
  4. Shazzalive

    Shazzalive

    Joined:
    Sep 26, 2019
    Messages:
    158
    First Name:
    Sharron
    Hopefully the system file repair process above will sort out the problem.

    In future; back up your files.

    If you care about your data, back it up. - Or lose it.

    It's very important that you back up all of your important data such as documents, photos, music, emails, etc. to other media such as CDs or an external hard drive, solid state drive. or even a cloud backup service such as Backblaze. An infected computer can be highly unstable and even a healthy one can crash and become unbootable at any time for a number of reasons, so you should regularly back up anything that you wouldn't want to lose.

    Back up everything before you go any further... Because you didn't create it all to be lost through a system error.

    Also, another thing: It's not a good idea to let a computer sleep IMO. - Microsoft have done wonders with Windows 10; but recovering from sleep and hibernation still needs a lot of work by the programmers to make it a reliable process in either case. It's best, in my opinion, to disable sleep in your power profile. (Allow the monitor to sleep yes: The monitor uses the majority of the electricity when activated: Usually 100 - 180 Watts of power, compared to 60 to 150 Watts for the computer itself when running normally.)

    When you allow the computer to sleep everything including disks/SSDs and processor etc are shut down. The data that was stored in RAM (memory) is written to the disk or solid state drive. When the computer wakes it has to be able to read that data back into RAM and pick up from where it left off. Microsoft's programmers haven't perfected that routine well enough yet, and allowing a computer to sleep is just asking for corruption and data loss.

    (As is hibernation. - Disable that too. Hibernation was intended for laptops in order to save battery life; not for desktops. Go into the command prompt and type "powercfg -h off" to disable hibernation.)
     
    Last edited: Oct 16, 2019
  5. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,408
    First Name:
    James
    F: indicates a drive, like a USB drive, or another partition. Do you know what F: could be?

    As to saving to the cloud, it's more secure and convenient to save there. I assume this is Onedrive that you are referring to?
     
  6. Shazzalive

    Shazzalive

    Joined:
    Sep 26, 2019
    Messages:
    158
    First Name:
    Sharron
    I was referring to Backblaze, which is a commercial online backup company, which offers unlimited backup space for $10 a month. Another benefit of it is that it automatically creates an ongoing backup in the cloud on an ongoing basis as you create more data. (Other similar online backup companies are available.) - But OneDrive is free if you have a small amount of data to back up, and if you don't mind backing up manually to a schedule.

    ...'Showing here that I wasn't aware that Office uses OneDrive as a backup. (I have OneDrive disabled on my machines.)
     
    Last edited: Oct 16, 2019
  7. PoeticArtist

    PoeticArtist Thread Starter

    Joined:
    Oct 16, 2019
    Messages:
    9
    Thank you again. I had everything backed up on a thumb drive, except for my editing this last week. I went thru the process you so well detailed for me and typed exit after the prompts...but I still cant find my last edited version that was on my screen last night.

    Part of my problem with this new Word app is that its more complicated not easier...and this PC is way slower. Anytime I click on "save" after editing my book, instead of just saving all my edits, it prompts me to create a new file with a new name. I DON'T WANT A NEW FILE. Yet if I type in a new name, it tells me THE NAME IS NOT VAILD! Im like ??????? Meanwhile the auto save is running and creating new files anyway, so I end up with multiple files, when I am actually in the process of reducing 10 years of writing into my book. This is insane.

    BTW: The focus of my book is World Peace via Universal Truth. So your help is going toward a wonderful cause : - )
     
    Last edited: Oct 16, 2019
  8. Shazzalive

    Shazzalive

    Joined:
    Sep 26, 2019
    Messages:
    158
    First Name:
    Sharron
    It shouldn't do that.

    Now that your system files are hopefully back to working order you will probably find that the system behaves itself properly. ...If it doesn't we're always open lol.

    I don't have a clue about your recent work that you can't find. - Perhaps one of my colleagues will come up with further suggestions - ?

    - Now you see the need to back up everything as you create it.
     
    Last edited: Oct 16, 2019
  9. PoeticArtist

    PoeticArtist Thread Starter

    Joined:
    Oct 16, 2019
    Messages:
    9
    Thank you. Dont know what F drive is. I have a thumb drive, but what I lost is not there. Yes it is saving to one-drive, which has just made this more confusing...suggest you read my other response. Storing on my PC & USB drive is easy.
     
  10. SeanLaurence

    SeanLaurence

    Joined:
    Sep 6, 2019
    Messages:
    493
    First Name:
    Sean
    We seem to be a little off track here....
    You are sounding like my mother who is also working on a book....

    Anyway, I hope that you are not a victim of Ransomware - where a malicious program gets go your computer somehow and encrypts all for files and demands a payment for the antidote.

    I am assuming you are running on a windows 10 computer and use either office 365 or MS Office 2016 or 2019

    Try doing a search for word documents edited in say the past 3 days:
    Open windows explorer <Windows>E select "This PC" over on in the panel on the left side
    Select the "Search this PC" box on the top right.
    A search tools menu should appear on the top bar. You may have to click on "Search" to get the ribbon to drop down
    Click on the "Date Modified" calendar and select "Yesterday" or "This Week."
    Click on "Type" and chose "Document"
    Hopefully the search will find your missing file
     
  11. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,408
    First Name:
    James
    OneDrive autosaves everytime you finish a sentence, whereas offline storage will save about every 10 minutes, or whatever you choose. The default location for autosaves is C:\Users\<login name>\AppData\Roaming\Microsoft\Word\ (login name is the username).

    Check OneDrive to see if there are any autosaves there as well.

    If saving to OneDrive is not to your taste, consider changing the autosave from the default of 10mins to 2mins . Also make sure you click Save and closing word before leaving the computer :)

    upload_2019-10-16_16-1-38.png
     
  12. SeanLaurence

    SeanLaurence

    Joined:
    Sep 6, 2019
    Messages:
    493
    First Name:
    Sean
    or
    %appdata%\Microsoft\Word
     
  13. Shazzalive

    Shazzalive

    Joined:
    Sep 26, 2019
    Messages:
    158
    First Name:
    Sharron
    To avoid this happening again I strongly suggest that you use a commercial cloud backup service in addition to OneDrive and any local backups on thumb drive, disk or DVD.

    I suggest Backblaze purely because I use them myself. I'm not promoting them through any commercial interest, and I won't gain anything whether or not you use their services. ('See my earlier comment re. Backblaze.)

    If you'd have had online backup; you could have searched your computer, not found your document - but not worried because you knew it was backed up in the cloud, come to us to get your computer working properly again, and then restored your document from the cloud backup.

    Whichever company you use; I suggest a commercial cloud backup solution is right for you.
     
    Last edited: Oct 17, 2019
  14. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,857
    PoeticArtist,

    I've edited your initial post and deleted another as all assistance is provided here on a volunteer basis. I understand your frustration but if you want to pay for assistance then it's best to seek out a professional technician.
     
    Last edited: Oct 17, 2019
  15. PoeticArtist

    PoeticArtist Thread Starter

    Joined:
    Oct 16, 2019
    Messages:
    9
    I am impressed. Which is a rare event in my life, living in a world where most people seem to care more about money and themselves...than other people. Thank you all for doing your best to help me! I sincerely appreciate it.
     
    Last edited by a moderator: Oct 17, 2019
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1234343

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice