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Lost XP help and Support Files

Discussion in 'Windows XP' started by Falloon, Jul 1, 2003.

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  1. Falloon

    Falloon Thread Starter

    Joined:
    Jul 1, 2003
    Messages:
    3
    WHEN I CLICK HELP AND SUPPORT ON THE START MENU OR IN WINDOWS EXPLORER NOTHING HAPPENS. CAN THEY BE REINSTALLED FROM SOMEWHERE? I AM NOT MUCH MORE THAN A NOVICE WHEN IT COMES TO PC'S.
     
  2. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,270
    Try this link falloon.
     
  3. Falloon

    Falloon Thread Starter

    Joined:
    Jul 1, 2003
    Messages:
    3
    fixwinxphelp.vbs - Repairs Windows® XP Help and Support after running Easy Cleaner - rev 03/25/2002
    © Doug Knox
    This code may be freely distributed/modified.

    NOTE: This script will not correct issues that are accompanied by an error message. The indications for the use of this script are that Help and Support will not open, there is no error message, just a brief change of the mouse cursor to an hourglass.


    when i downloaded this, i did not get a file, just text. was i supposed
    to get a file? this sounds exactly like what i need. i just don't know what to do with this text. this is what was downloaded. this is a second post of the script with a little added info. i hope i'm not breaking any rules. i'm just asking for more help and trying to give as many facts as i can thanks.


    'fixwinxphelp.vbs - Repairs the damage done by Toni Arts EasyCleaner
    '© Doug Knox - Modified 2-28-02 to account for XP over 2000 upgrades
    'This code may be freely distributed/modified
    'Based on information provided by Bill James (http://www.billsway.com)

    On Error Resume Next

    'Declare variables
    Dim WSHShell, MyBox, p, p1, p2, p3, p4, q1, q2, q3, q4, t
    Dim jobfunc

    'Set the Windows Script Host Shell and assign values to variables
    Set WSHShell = WScript.CreateObject("WScript.Shell")

    p1 = "HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F72DAF7}\1.0\0\win32\"
    p2 = "HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F72DAF7}\1.0\HELPDIR\"
    p3 = "HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F72DAF7}\1.0\0\win32\"
    p4 = "HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F72DAF7}\1.0\HELPDIR\"

    Set fso = CreateObject("Scripting.FileSystemObject")
    Set q = fso.GetSpecialFolder(0)

    q1 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\1"
    q2 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\"
    q3 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\2"
    q4 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\"

    'Describe the funtion of the script for a dialog box

    jobfunc = "This VB Script has repaired the damage done"
    jobfunc = jobfunc & vbCR & "when you ran EasyCleaner on your Windows® XP"
    jobfunc = jobfunc & vbCR & "installation, by restoring the correct Registry"
    jobfunc = jobfunc & vbCR & "values for Help and Support."

    'This section writes the correct values to the Registry

    WSHShell.RegWrite p1, q1
    WSHShell.RegWrite p2, q2
    WSHShell.RegWrite p3, q3
    WSHShell.RegWrite p4, q4

    t = "Confirmation"
    MyBox = MsgBox (jobfunc, 4096, t)
     
  4. mal1930

    mal1930

    Joined:
    Apr 27, 2002
    Messages:
    860
    HI, You might have missed reading this.

    To use: Download the fixwinxphelp.vbs file and save it to your hard drive (you may want to right click and use Save Target As). Double-click the fixwinxphelp.vbs file. You will be prompted when the repairs have been completed. This script can be viewed in Notepad or any text editor, as to the specific Registry key and value that are updated.

    Based on original work by MS-MVP Bill James for Windows ME.
    The script now checks to see what the Windows XP install location is, and no longer assumes that its "Windows". Thanks to MS MVP Allan Grossman for bringing this to my attention.

    Peace Mal
     
  5. Falloon

    Falloon Thread Starter

    Joined:
    Jul 1, 2003
    Messages:
    3
    THANKS IT WORKS NOW
     
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