Mac freezes

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monted

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Jun 22, 2002
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I have a freind whose Mac is freezing. She says the mouse pointer just goes to an hourglass and never comes back. She has recently used a system restore disk and from what I could tell, it did not finish right or SOMETHING. (I take it the problem was before she used it.) She took it to a comp repair shop here in town,but they don't really work on Mac's, but they thought she may have a system error. I'm not too sure about these guys. I asked her if it happens about the same amount of time after a cold start, thinking maybe a fan had quit working, but she said just randomly. I have very little experience operating Mac's. Where would I start troubleshooting?
 
Joined
Aug 17, 2003
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it would hekp to know which OS she is using though I suspect it's probably pre OS X since you mentioned the hourglass. OS X is characterized by the spinning beachball cursor. When she used the restore disk did she make sure to press the C key?
 
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Dec 30, 2001
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if its the hourglass, most pros its os9.
Try retoring from the restore disc again.
and let us know
 

monted

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Joined
Jun 22, 2002
Messages
860
she took it to a shop,so I'll let you know when she get's it back I guess.
 
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