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Mac Grey Screen

Discussion in 'Apple Mac' started by jellonuggets, Dec 25, 2016.

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  1. jellonuggets

    jellonuggets Thread Starter

    Joined:
    Dec 25, 2016
    Messages:
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    Hey there. So my sister's macbook pro stopped starting up normally. It just stays at a blank screen and after a few minutes the apple logo and the loading circle pops up but nothing else happens. I've tried pressing cmd+option+p+r , shift, command+r, while booting up but nothing happens after that. I can't see the software or anything on the computer because I can't get past the apple with loading circle. Any ideas what I should do? I'm not really tech savvy so please bear with me haha.
     
  2. tfordchevy

    tfordchevy

    Joined:
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    First Name:
    Tim
    What model/year do you have? I think most Macbook Pro's have the "option" key that you can hold down while powering-up your device. Try this and there will be an option to choose from a recovery partition or an external disk if you have a backup.

    You can also choose to reinstall your OS X from the network if your disk is corrupt. This option wipes the disk. There are other options to try and recover your file.
     

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  3. Headrush

    Headrush

    Joined:
    Feb 9, 2005
    Messages:
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    You should try Recovery Mode first as tfordchevy suggested.
    https://support.apple.com/en-ca/HT201314

    If your Mac Book Pro is new enough (You didn't tell us which model you have), I would suggest Internet Recovery Mode first. From there you can use Disk Utility and check the hard drive for errors and problems that Disk Utility might be able to repair.

    If you can't enter Recovery Mode, try single user mode.
    https://support.apple.com/en-ca/HT201573

    From there we can also do a disk scan and repair.
     
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