Macbook Pro crash, no idea what to do

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Rockin69

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Feb 12, 2010
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Hello. I bought a 13' Macbook Pro in late 2011 with the Lion OS. Then last week, I was browsing some websites when Chrome starting to behave funny...it wasn't going to any website anymore even though I was connected to the internet. I tried to restart the system but nothing happened. So I forced restart on the power button.

When the computer restarted it prompted straight to the Disc Installer and gave me 4 options Reinstall The System; Disc Recovery Utility; Recover from Backup and Contact Apple Support. (the names might be wrong because it's not originally in English, I'm roughly translating it).

I tried the Recovery Utility first but no errors were found. I tried a Time Machine recovery but it cannot find any (it keeps searching forever and no option shows up). I don't have any recent backup on any external HD (guess I should huh?). Finally, I tried to reinstall the system but it tells me that the disc is protected and doesn't allow me to go any further.

Only option apparently is to erase the data, which is similar to a bullet in my head. I'm a recent Mac user and I never faced any problems with it so far so I really don't know what to do. If it was Windows I''d certainly know.

And no, I don't have Applecare.

Any help? Please?
 
Joined
Feb 9, 2005
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Could be many things. Do you have an external HD you can use?
If so, I would install a clean OS on it and boot from it. (Yes unlike Windows you can have OS on pretty much any media)

Once you have that we can diagnose the problem on the internal HD and possibly recover your files.
After that using a program like Carbon Copy Cloner you can transfer clean image back onto the internal HD.
 

tompatrick

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Apr 19, 2010
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Any help? Please?
Start up from you system installation disk. Insert the disk and hold down the "C" key till the Apple appears. Go to the second screen pull down menu. Go to Utilities > Disk Utilities, Select your drive in the left hand column and run disk repair on the drive till it runs clear. Now repair the permissions. Reboot from the hard drive & see if its fine now.
 
Joined
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Messages
2,609
Start up from you system installation disk. Insert the disk and hold down the "C" key till the Apple appears. Go to the second screen pull down menu. Go to Utilities > Disk Utilities, Select your drive in the left hand column and run disk repair on the drive till it runs clear. Now repair the permissions. Reboot from the hard drive & see if its fine now.
They already did that.

I tried the Recovery Utility first but no errors were found.
 

Rockin69

Thread Starter
Joined
Feb 12, 2010
Messages
5
Could be many things. Do you have an external HD you can use?
If so, I would install a clean OS on it and boot from it. (Yes unlike Windows you can have OS on pretty much any media)

Once you have that we can diagnose the problem on the internal HD and possibly recover your files.
After that using a program like Carbon Copy Cloner you can transfer clean image back onto the internal HD.
I do have an external HD. However, I do have some important files inside. Will I lose them if I install the OS on it?

And after the OS is installed, how do I find out what happened to my Mac HD?
 

tompatrick

Banned
Joined
Apr 19, 2010
Messages
322
I do have an external HD. However, I do have some important files inside. Will I lose them if I install the OS on it?

And after the OS is installed, how do I find out what happened to my Mac HD?
If you clone the OS to your external HD then it will erase all content and write OS files to it.
Regarding your troubled HD, if the damage is logical then you can try out of Disk Drill, Tech Tool & Stellar Volume Repair tool. Directory corruption, catalog errors, Invalid tree node etc. faults can be fixed with the use of tool. Other than logical corruption no physical damage would be treated by any of the tool. If your concern is data recovery then there are programs that comes up with bootable Disk & can let you boot the Mac & extract files from the troubled HD.
 
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