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macfee help

Discussion in 'Virus & Other Malware Removal' started by col, Dec 18, 2001.

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  1. col

    col Thread Starter

    Joined:
    Oct 23, 2000
    Messages:
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    i am asking for help for a friend i hope thats okay.col

    the problem is he has uninstalled macfee virus program as
    explained on the macfee website but there is remnants remaining
    can someone give advice on removing everything containing to
    macfee he wants to run avg thanks in advance.col,:)



    test
     
  2. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    There will always remain traces of McAfee, or of any big comparable app for that matter, in the registry and elsewhere after uninstall.

    From your question, however, I gather that there's probably a missing file or other error at startup, which could indicate that McAfee may not have been removed properly.

    The best thing to do to start with, is to install McAfee again.
    Go to the options of the program, and uncheck 'start McAfee/download scan/autoscan (or whatever it's called)' as Windows starts.

    Now go to Start/Run, and type Msconfig. On the startup tab, uncheck every file associated with McAfee, click OK< and reboot.

    Now Uninstall McAfee in Add/Remove Software, and reboot again.

    If you still were to get errors, repost with the exact text.

    Good luck,
     
  3. col

    col Thread Starter

    Joined:
    Oct 23, 2000
    Messages:
    356
    thanks tony i don,t think he,s getting error messages its just the
    remnants thanks again for your help.col.


    all the best for xmas......:D
     
  4. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    But what are the remnants of McAfee he's talking about exactly, then? Folders, Registry entries?
    If your talking about the Network Associates/McAfee folder in Program Files, and the Start Menu entries, those can be removed after uninstall.

    If you really want to be meticulous about it, in this link you'll find instructions how to uninstall McAfee 5.1 manually.

    It should give you some pointers to places on your drive and in the registry to examine for remnants.

    Just be sure you back up the registry before getting to it: Start/Run/Scanregw/'yes'.

    Good luck,
     
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