Macro for Outlook

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skuenkel

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Mar 31, 2008
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I have setup a rule in Outlook 2003 or 2007 that will run a script when received from a certain sender. I need help with the script so that it does the following:

takes the email message (body) and inserts into another Outlook template (oft file) (like merging the two messages). the template is setup to have all the necessary instructions and data fields to be parsed when this message is sent to Remedy for auto case creation)..but it needs the details from the original email.

What I am trying to do is take a system generated email alert and get that info into an email that is properly formatted for Remedy to parse. And since I cannot manipulate the syntax of how the system generated email comes out I have to alter it after I receive it. I hope that makes sense... thanks, Steve
 
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