1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Macro Virus for Microsoft Word 2003

Discussion in 'Virus & Other Malware Removal' started by saphy, Sep 1, 2008.

Thread Status:
Not open for further replies.
  1. saphy

    saphy Thread Starter

    Sep 1, 2008
    Whenever I try to open a saved Word document (or even a PowerPoint), the file doesn't open and I get the following message:

    "The file ____ is not available.
    You may be encountering this message because an anti-virus program is not allowing the file to open. This can be caused by one of two conditions. Either the anti-virus program needs to be updated (due to a compability problem with this application) or there is a virus in the file but the anti-virus program cannot properly remove or process the virus it has found....etc."

    Then when I close the document, I get the following message:
    "The file Normal already exists. Do you want to replace the existing file?"

    I've tried deleting the file. I've restarted my computer, deleted "normal.dot" through my computer's search engine, and then opening word. I've tried renaming the file to "normal.old", and followed the instructions after that like I found on a website.
    Also, I went to Tools > Macro > Macros and gone to the "Macros in" list, clicked "All active templates and documents", but there weren't any macros listed there.

    I tried using the Macro Organizer, and there weren't any macros listed there either.

    Many websites suggested that I open the file through MS word and then hold shift before opening it. When I try to open a file, it just says that it isn't available.

    Oh, and I'm running on Windows Vista.

    Is there anything I'm doing wrong? What can I do to resolve my problem and get MS Word back to normal?

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/745755

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice