This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.


Thread Starter
May 19, 2001
After repeated attempts to download shockwave or flash players. I give up...I keep getting errors..error. 'name' is null or not an object or this one..error: Object doesn't support this property or method..I have WIn2000 and run the latest version of IE...I also run Norton, window washer and ad-aware. I have tried everything..I need to be walked through something...Help please.

Please point me in the right direction please....

Here it is 4 in the morning and still struggling with this...Here is the exact error I get when trying to download flash or player..

Here is exactly what it says..

Line: 250

Char: 32

error: Object doesn't support this property or method

Code: 0


So now how do I fix it...please

Have been to every site out there, I swear to download

I really need Flash....What magic ingredient am I missing here....
Mar 27, 2002
Hi There!

First go to the link will perform a uick check to see if your browser has been hijacked or any parasites on the system.

If that comes up clean,
Download AdAware. Install it, UPDATE IT, then scan your system and have it get rid of all the garbage it finds.

If, after that you still get the error,
Download HijackThis and post your log!


Thread Starter
May 19, 2001
Did everything and here is Hi Jack file

Logfile of HijackThis v1.97.2
Scan saved at 9:26:21 AM, on 10/3/2003
Platform: Windows 2000 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
c:\program files\internet explorer\iexplore.exe
C:\WINNT\Downloaded Program Files\UGO20.exe
C:\WINNT\Downloaded Program Files\UGO20.exe
c:\program files\internet explorer\iexplore.exe
C:\Program Files\Norton AntiVirus\OPScan.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =*
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =*
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =*
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =*
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =*
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =*
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =*
R3 - Default URLSearchHook is missing
O1 - Hosts: elite
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {3643ABC2-21BF-46B9-B230-F247DB0C6FD6} - C:\Program Files\E2G\IeBHOs.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: @msdxmLC.dll,[email protected],&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 3.6\THGuard.exe"
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: officejet 6100.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O16 - DPF: DigiChat Applet -
O16 - DPF: symsupportutil -
O16 - DPF: Yahoo! Bingo -
O16 - DPF: Yahoo! Canasta -
O16 - DPF: Yahoo! Cribbage -
O16 - DPF: Yahoo! Dominoes -
O16 - DPF: Yahoo! Euchre -
O16 - DPF: Yahoo! Gin -
O16 - DPF: Yahoo! Go -
O16 - DPF: Yahoo! Go Fish -
O16 - DPF: Yahoo! Hearts -
O16 - DPF: Yahoo! Klondike Solitaire -
O16 - DPF: Yahoo! Literati -
O16 - DPF: Yahoo! Poker -
O16 - DPF: Yahoo! Spades -
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} ( Configuration Class) -
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) -
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) -
O16 - DPF: {058025FC-4416-436B-ACFD-03E6224C901C} (FileInfo Class) -
O16 - DPF: {0D16AC8F-C7F8-4750-AE0C-4C4FD6D067B5} (BGWheelOfFortune Class) -
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
O16 - DPF: {1C955F3B-5B32-4393-A05D-24B4970CD2A1} (Video Class) -
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} -
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
O16 - DPF: {6755B778-F31B-4EB5-9EE1-1650E2D2972D} (Zodiac Class) -
O16 - DPF: {7CA3D0A3-7E2E-4AAB-A75E-FAB8ECA8BD95} (Skilljam Game Player Object) -
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} -
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) -
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) -
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} -
O16 - DPF: {D32C3BAD-5213-49BD-A7D5-E6DE6C0D8249} (CRAVOnline Object) -
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) -
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) -
Feb 12, 2003
Sounds like this is a problem with Internet Explorer reading the script to that particular web site. Try going into internet optins under the tools menu "advanced" tab and make sure "disable script debugging" is checked and "Display a notification of every script error" is unchecked. You can also try hitting the "Default Level" under the security tab. And if you havent already done so, try upgrading to Internet Explorer 6 SP1 through the tools menu, "windows update."


Thread Starter
May 19, 2001
IE has been upgraded....went and checked to see what was checked in options...I think the shockwave is installed it's just the flash that I really need and can't get......Really hope we can figure it out....

Yes this is a challenge
Feb 12, 2003
If I remember correctly, Shockwave player already includes Flash, even though you can download them seperately.
Try this link to install Flash:

and Shockwave:

If you have a problem installing Flash by itself, download Shockwave player, as it includes Flash. You should be able to view whatever website you need see by installing Shockwave player alone.
Feb 28, 2001
In reference to your post Here ...... This appears to be a java script error. What happened when you Disabled script debugging and removed check from its sister notification selection?


PS: And no those two applications should not interfere with the download.

Post your belarc here since we do not want to confuse Joyoflifes thread with two sets of problems.


Thread Starter
May 19, 2001
My script debug was always disabled and don't understand the sister notification .....I will post the belarc and could you please take me step by step through it as Like I said I'm a little cumputer stupid....but do follow directions well.....thanks..


Thread Starter
May 19, 2001
I'm sure there is alot here that I don't need and would be glad to get rid of it if you show me how...

Computer Profile Summary
Computer Name: Home (in NONE)
Profile Date: Sunday, October 05, 2003 11:43:21
Advisor Version: 5.1l
Windows Logon: Dee

Click here for Belarc's PC Management products, for large and small companies.

Operating System System Model
Windows 2000 Professional (build 2195) Gateway 2000, Inc. G6-333
System Serial Number: 0009688841
Chassis Serial Number: 0009688841
Processor a Main Circuit Board b
333 megahertz Intel Pentium II
32 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Intel Corporation AL440LX AA691172-308
Serial Number: IUAL81431026
Bus Clock: 66 megahertz
BIOS: Intel Corp. 4A4LL0X0.15A.0014.P11 01/09/98
Drives Memory Modules c
12.88 Gigabytes Usable Hard Drive Capacity
9.05 Gigabytes Hard Drive Free Space

3.5" format removeable media [Floppy drive]

HP psc 2210 USB Device [Hard drive] -- drive 3
IMG VP1 [Hard drive] -- drive 2
QUANTUM FIREBALL ST6.4A (6.45 GB) [Hard drive] -- drive 1
WDC WD64AA (6.45 GB) [Hard drive] -- drive 0 192 Megabytes Installed Memory

Slot '0' has 128 MB
Slot '1' has 64 MB
Slot '2' is Empty
Local Drive Volumes

c: (on drive 0) 6.44 GB 2.66 GB free
d: (on drive 1) 6.44 GB 6.38 GB free

Logins Network Drives

Installed Microsoft Hotfixes Printers
Q318203 (details...) on 01/13/03
Q329414-25 (details...) on 01/12/03
Q823718 (details...) on 08/20/03
DX819696 (DirectX Update 819696)
Internet Explorer
Q330994 (details...)
SP1 (SP1)
Windows 2000
Q816093 (details...) Reinstall! on 04/23/03
Q253589 (details...) on 08/21/03
Q280838 (details...) on 08/07/03
Q283787 (details...) on 08/06/03
Q322913 (details...) Reinstall! on 01/13/03
Q327194 (details...) on 08/06/03
Q327269 (details...) Reinstall! on 01/13/03
Q328310 (details...) Reinstall! on 01/13/03
Q329170 (details...) Reinstall! on 01/13/03
Q331953 (details...) Reinstall! on 03/27/03
Q810030 (details...) Reinstall! on 01/13/03
Q810833 (details...) Reinstall! on 01/22/03
Q815021 (details...) Reinstall! on 03/18/03
KB823559 (Windows 2000 Hotfix - KB823559) Reinstall! on 07/10/03
KB823980 (Windows 2000 Hotfix - KB823980) Reinstall! on 07/16/03
Windows Media Player
WM308567 (details...) Reinstall!
WM320920.1 (details...) Reinstall!
WM819639 (details...)
WM828026 (details...)
Q828026 (details...) on 10/04/03

Click here to see all available security Hotfixes.

Marks a HotFix that verifies correctly
Marks a HotFix that fails verification
(Failing hotfixes need to be reinstalled)
An unmarked HotFix lacks the data to allow verification hp psc 2200 series on USB001
Windows NT Fax Driver on MSFAX:

Controllers Display
Standard floppy disk controller
Intel(r) 82371AB/EB PCI Bus Master IDE Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Velocity 128 [Display adapter]
Gateway EV700 [Monitor]
Bus Adapters Multimedia
Intel 82371AB/EB PCI to USB Universal Host Controller
OPTi 82C861 PCI to USB Open Host Controller Creative AudioPCI (ES1370), SB PCI 64/128 (WDM)
Game Port for Creative
Communications Other Devices
3Com Windows Modem TI
Network Everywhere Fast Ethernet Adapter(NC100 v2)
Network Card MAC Address: 00:20:78:08:18:46
Network IP Address: psc 2200 (DOT4)
hp psc 2200 series
psc 2200 (DOT4PRT)
psc 2200 (DOT4USB)
Hewlett Packard PhotoSmart C20 Digital Camera
hp psc 2200 series
PC/AT Enhanced PS/2 Keyboard (101/102-Key)
Logitech-compatible Mouse PS/2
NT Apm/Legacy Interface Node
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub
USB Root Hub
Software Licenses

Microsoft - Internet Explorer 51873-OEM-0000527-59104
Microsoft - MediaPlayer 69808-272-4252762-04799
Microsoft - Office 2000 SR-1 Premium 50106-000-0000716-02213
Microsoft - Office Web Components 12345-679-1111111-66215
Microsoft - WebFldrs 12345-111-1111111-35658
Microsoft - Windows 2000 Professional 51873-OEM-0000527-59104
Microsoft - Word 2000 SR-1 01503-OEM-0097156-67990
Microsoft - Works 6.0 01303-OEM-0000007-00000
Microsoft - Works Suite 2001 22100-OEM-0000007-00000
Symantec Corp - MSRedist 1
Symantec Corporation - Norton AntiVirus 2004 Professional 1
Symantec Corp - SymNet 1

Software Versions
Adobe Acrobat Reader Version *
Adobe Systems AdobeDownloadManager Version 1.1 *
Apple Computer, Inc. - QuickTime QuickTime 6.1c *
Banner Blue Software Incorporated - Microsoft Organization Chart Version 2,0,0,1016 *
Belarc, Inc. - BelManage Client Version 5.1L *
Cinematronics - 3D Pinball Version 5.00.2134.1 *
code assistance BIUninst Version 1, 0, 0, 2 *
Eastman Software, Inc., A Kodak Business - Imaging for Windows® Version 5.00.2138.1 *
Gateway Menu Version *
GTek GtCDTool Version 1, 0, 0, 1 *
Hewlett-Packard - hpinstantsupport Version 1.01.0020 *
Hewlett-Packard - WebReg Application Version 1, 0, 0, 1 *
Hewlett-Packard Co. - hp digital imaging - hp all-in-one series Version *
Hewlett-Packard Co. - hp digital imaging - hp all-in-one series Version *
Hewlett-Packard Company - HP Memories Disc Creator Software *
Hewlett-Packard hpgs2wnd Version 2,3,0,0\ 161 *
HPDirector Module Version 1, 0, 0, 1 *
Hpi_Prnt Application Version *
I.R.I.S. SA - readiris Version 5, 0, 0, 1 *
Installer Version 1, 0, 1, 5 *
Intuit - Quicken 2002 for Windows Version *
Intuit - Quicken 2002 for Windows Version *
Intuit - Quicken 99 for Windows Version *
Iomega Active Disk Version 3, 2, 1, 5 *
Iomega App Services Version 2, 0, 2, 5 *
Iomega imgicon Version 6, 3, 0, 56 *
Iomega refresh Version 4, 0, 1, 0 *
IomegaWare Version 4.0.0 *
Java Web Start *
javaw.exe *
Lavasoft Ad-aware Plus Version *
Logitech Desktop Messenger Version 1.1.18 *
Logitech Inc. - LRC Version 1.00.0010 *
Microsoft Clip Gallery Version *
Microsoft Corporation - Internet Explorer Version 6.00.2800.1106 *
Microsoft Corporation - Windows Journal Viewer Version 1.5.2315.0 * Microsoft Map Version *
Microsoft Office 2000 Version 9.0.2702 *
Microsoft Office 2000 Version 9.0.3508 *
Microsoft Office 2000 Version 9.0.3720 *
Microsoft Office 2000 Version 9.0.6627 *
Microsoft Office 2000 Version 9.0.6926 *
Microsoft Outlook Version 9.0.2416 *
Microsoft Outlook Version 9.0.6604 *
Microsoft Photo Editor Version 3.01.3 *
Microsoft PowerPoint for Windows Version 9.0.6620 *
Microsoft Snapshot Viewer Application Version *
Microsoft Windows Media Player Version *
Microsoft(R) Windows Media Player Version *
Microsoft® Access Version 9.0.6620 *
Microsoft® FrontPage® 2000 Version *
Microsoft® Query Version 9.00.4430 *
Microsoft® Schedule+ for Windows 95(TM) Version 7.5 *
Microsoft® Works 6.0 Version 6.00.1828.1 *
Microsoft® Works 6.0 Version 6.00.1903.0 *
Preview Systems - Vbox Version *
read70 Module Version 1, 0, 0, 1 *
Soeperman Enterprises Ltd. - HijackThis Version 1.97.0002 *
Symantec AntiVirus AutoProtect Version 9.2 *
Symantec Core Component Version 1, 8, 48, 77 *
Symantec Corporation - Common Client Version *
Symantec Corporation - LiveUpdate Version *
Symantec Corporation - Norton AntiVirus Version 10.00.109 *
Symantec Corporation - Norton AntiVirus Version 8.00.61 *
Symantec Corporation - Norton Utilities Version *
Symantec Integrator Version 6.5.635 *
Symantec ScriptBlocking Version 1, 1, 1, 131 *
Symantec Shared Components Version 3.0 *
Webroot Software, Inc - Window Washer Netscape Profile Manager Version *
Webroot Software, Inc. - Window Washer Version 4.5 *
WinZip Version 8.1 SR-1 (5266) *
Yahoo! Messenger Version
Feb 28, 2001
I am wondering if this whole mess with flash not working properly and not downloading has to do with Java. The problems I have worked on regarding flash all seem to mention Java somewhere in the threads. Joys is MSJava and she also had an error similiar to yours. Are you using the standard Java package supplied by microsoft? If so how about if we download Suns package and see where we can go with that.

Download Sun Java package Here

Now that you have both Java packages on your machine you will have to let Internet Explorer know which on you want to use.
Here is a Website that details how to use the console.

Once the Sun Java is active make sure you restart your system and then see what happens when you attempt downloading flash.



Thread Starter
May 19, 2001
I agree I think it's the Java....I downloaded Java Sun...went to tools and made sure it was checked and not VM Java...rebooted and the java cup is not on tool bar like it said....went to programs and Java web start is listed...went there and it is just drawing or art or something like that...I don't think the right one is loaded......
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts