madmucker

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madmucker

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Apr 21, 2010
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Does anyone really know how to uninstall windows works 6? I have lost the ability to access word, and need to install works 7. The uninstall method in "add or remove" will only do it if I can insert the installation CD, which I no longer have. I have followed the "clean boot" option given by Microsoft, but that does not work. I am no longer able to write letters, and need a rapid solution. Thank you.
 

madmucker

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Joined
Apr 21, 2010
Messages
3
Triple 6..Thanks for the info. I also tried a microsoft clean boot, which removed all my restore points. I downloaded microsoft's removal tool. That worked for the removal, but reinstalling with works 7 just made matters worse. It apparently needs internet explorer, but that merely screwed up my machine completely. I tried selective startup, safe startup, diagnostic startup, but nothing seems to cure the original problem. Word just sticks, and will not function. Somewhere along the line, I have managed to lose my IP configuration [no numbers] So the end result is worse than when I started. No word and no internet!!
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,286
Does anyone really know how to uninstall windows works 6? I have lost the ability to access word, and need to install works 7. The uninstall method in "add or remove" will only do it if I can insert the installation CD, which I no longer have. I have followed the "clean boot" option given by Microsoft, but that does not work. I am no longer able to write letters, and need a rapid solution. Thank you.
Microsoft Works 7 will install over Microsoft Works 6 and replace it. There's no need to uninstall it first. I just did it on an elderly woman's computer a few weeks ago.

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madmucker

Thread Starter
Joined
Apr 21, 2010
Messages
3
Thanks for your help guys. In the end, it appeared that the cause of the problem was windows explorer 8, and following windows instructions for starting in "safe" mode. It made such a mess of the software, that I had to get the computer reconfigured. I find it hard to believe that this was the cause, but after the removal of all ex.8 bits, and the reconfig, the computer now runs quickly and cleanly. If only I knew how to do it myself!! :eek:
 
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