Mail Merge disappearing merge fields

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March Hare

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Feb 22, 2009
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On more than one client site we are experiencing a strange problem with our automated mail merge. It is quite random.
The mail merge is the standard process using a word template file (.doc) and merging with an application generated csv file. This is working in all versions of Word and on Windows xp and Windows 7 mostly in networked environments.
Periodically, the merge stops claim that there are no merge fields in the chosen template (even though there were before the process started). On investigation, the template is completely empty and a temporary file with a random number is left in the template folder.
If the template is re-created either from scratch or simply by re-attaching a data source and re-inputting the merge fields, the merge will run happily for a while.
We have a lot of people using this facility with no problem at all but on the odd occasion that it falls over there seems to be absolutely no connection/reason. Any ideas anyone?
 
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