Mailbox full

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nigelhallchurch

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Dec 19, 2018
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I have a Mailbox Full message on Outlook and I cannot send any emails
I have deleted thousands of emails but I still get this message and I do not know how to resolve the problem .
Any suggestions please .
 
Joined
Jul 24, 2015
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Is this the web version, i.e. outlook.com, or are you referring to emails hosted by a provider and using the Outlook client on your PC?
 

nigelhallchurch

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Dec 19, 2018
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we are using microsoft outlook - we cannot send out e mails since we have received messages stating that our mailbox is full - I am not a computer expert , not is my boss and it is a really big problem for us - can you help us ? thanks
 
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Close Outlook and see if will do housekeeping chores like re-claiming/cleaning space taken up by deleted emails.
 
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Usually menu File > Exit. Or simply close it by clicking on the red X on the top right corner.
 

nigelhallchurch

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Dec 19, 2018
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Usually menu File > Exit. Or simply close it by clicking on the red X on the top right corner.
I tried exit and clicking on the X , but I still cannot send any e mails
the system is not reading that we have made the mailbox smaller , so you have any other suggestions ? thanks
 

DaveA

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What version of Outlook and on what Windows version are you using?
 

TerryNet

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I've never used Outlook, but believe that the following is not entirely irrelevant to that program.

Those messages you deleted were all, or mostly, from the Sent folder, right?

Did you then clear the Deleted Items and/or Trash folder(s)?

Did you then compact folders?
 

nigelhallchurch

Thread Starter
Joined
Dec 19, 2018
Messages
8
I've never used Outlook, but believe that the following is not entirely irrelevant to that program.

Those messages you deleted were all, or mostly, from the Sent folder, right?

Did you then clear the Deleted Items and/or Trash folder(s)?

Did you then compact folders?
I deleted files from the sent folder and I cleared deleted items , but I did not compact the folders - not sure what this means - how do I compact folders on Outlook ?
 

nigelhallchurch

Thread Starter
Joined
Dec 19, 2018
Messages
8
I've never used Outlook, but believe that the following is not entirely irrelevant to that program.

Those messages you deleted were all, or mostly, from the Sent folder, right?

Did you then clear the Deleted Items and/or Trash folder(s)?

Did you then compact folders?
I have now compacted the files , but this has not helped - do you have any other suggestions ? thanks
 

DaveA

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David
Are you using POP or IMAP in Outlook?

Can you get to your email if you go to the email ISP site in your browser and see if the mailbox on the server is full?
 
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Sounds to me like the issue is that deleted emails in Outlook aren't removed from whatever POP server they're using. So either use webmail to go and manually delete emails or set Outlook to delete them when removed from the server. WHere that is in Outlook 2016 I don't know. But in other versions it's under [FILE] --> Account Settings --> (then double Click the account) More Settings ---> Advanced.
 
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