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Mailbox full

Discussion in 'Web & Email' started by nigelhallchurch, Dec 19, 2018.

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  1. nigelhallchurch

    nigelhallchurch Thread Starter

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    I have a Mailbox Full message on Outlook and I cannot send any emails
    I have deleted thousands of emails but I still get this message and I do not know how to resolve the problem .
    Any suggestions please .
     
  2. lochlomonder

    lochlomonder

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    Is this the web version, i.e. outlook.com, or are you referring to emails hosted by a provider and using the Outlook client on your PC?
     
  3. nigelhallchurch

    nigelhallchurch Thread Starter

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    we are using microsoft outlook - we cannot send out e mails since we have received messages stating that our mailbox is full - I am not a computer expert , not is my boss and it is a really big problem for us - can you help us ? thanks
     
  4. lunarlander

    lunarlander

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    Close Outlook and see if will do housekeeping chores like re-claiming/cleaning space taken up by deleted emails.
     
  5. nigelhallchurch

    nigelhallchurch Thread Starter

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    thanks for this suggestion ; how do I close Outlook ? sorry for this simple question but I don't know , thanks
     
  6. lunarlander

    lunarlander

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    Usually menu File > Exit. Or simply close it by clicking on the red X on the top right corner.
     
  7. nigelhallchurch

    nigelhallchurch Thread Starter

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    I tried exit and clicking on the X , but I still cannot send any e mails
    the system is not reading that we have made the mailbox smaller , so you have any other suggestions ? thanks
     
  8. DaveA

    DaveA Trusted Advisor Spam Fighter

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    What version of Outlook and on what Windows version are you using?
     
  9. TerryNet

    TerryNet Moderator

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    I've never used Outlook, but believe that the following is not entirely irrelevant to that program.

    Those messages you deleted were all, or mostly, from the Sent folder, right?

    Did you then clear the Deleted Items and/or Trash folder(s)?

    Did you then compact folders?
     
  10. nigelhallchurch

    nigelhallchurch Thread Starter

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    I deleted files from the sent folder and I cleared deleted items , but I did not compact the folders - not sure what this means - how do I compact folders on Outlook ?
     
  11. nigelhallchurch

    nigelhallchurch Thread Starter

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    I have now compacted the files , but this has not helped - do you have any other suggestions ? thanks
     
  12. nigelhallchurch

    nigelhallchurch Thread Starter

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    Microsoft O
    Microsoft Outlook 2016
     
  13. nigelhallchurch

    nigelhallchurch Thread Starter

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    Windows 10
     
  14. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Are you using POP or IMAP in Outlook?

    Can you get to your email if you go to the email ISP site in your browser and see if the mailbox on the server is full?
     
  15. Fireflycph

    Fireflycph

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    Morten
    Sounds to me like the issue is that deleted emails in Outlook aren't removed from whatever POP server they're using. So either use webmail to go and manually delete emails or set Outlook to delete them when removed from the server. WHere that is in Outlook 2016 I don't know. But in other versions it's under [FILE] --> Account Settings --> (then double Click the account) More Settings ---> Advanced.
     
    Last edited: Dec 22, 2018
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