1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Major Laptop Hardware Issues

Discussion in 'Hardware' started by Aidan250742, Oct 7, 2019.

Advertisement
  1. Aidan250742

    Aidan250742 Thread Starter

    Joined:
    Oct 7, 2019
    Messages:
    2
    Hi, my current laptop is a Lenovo legion Y520. Recently, whenever browsing the web, or searching through files, small graphic glitches appear on my screen (Example: Search bar getting distorted). Not only that, but google chrome freezes every minute, requiring me to close it in task manager, and when searching the web, a constant message of “oh snap! Something went wrong” appears on my screen. I have tried installing the latest drivers, reverting back to an older version of windows, and now even hard resetting my laptop, however the issue has become even more prominent now. The computer fails to start up 2/3’s of the time, and once logged in, huge chunks of the screen flicker black, and then back again, app sizes are distorted, symbols and shapes flicker all over the screen in weird distorted ways, colors are diluted, and many apps won’t even function, giving an error message. Any ideas?
     
  2. Shazzalive

    Shazzalive

    Joined:
    Sep 26, 2019
    Messages:
    158
    First Name:
    Sharron
    Hmm - well from my prior experience and some quick researching I'd say you have a corrupt graphics driver and/or malware.

    This is a tough one because - from what you say - you can't open anything to be able to fix things.

    Like it appears you won't be able to do the following if the screen is flickering all over the place and the raster is all distorted: -

    Type "device mgr" into the search box in the task bar.

    Select Device Manager.

    In Device Manager double click on "Display adaptors".

    Your graphics chip type should be displayed. Right click on it and select "Update driver".

    Click on "Search automatically for updated driver software".

    Windows will probably discover a new driver for your graphics hardware and automatically update it.​

    If you can do the above then do it and let me know what happens... But I suspect I need to sleep on this to see if I can get more inspiration - Besides which it's late at night here in UK and I really should get some Z anyway. :)

    Someone else may come up with a solution in the meantime: We're a fairly resourceful bunch here. (y)
     
    Last edited: Oct 7, 2019
  3. Aidan250742

    Aidan250742 Thread Starter

    Joined:
    Oct 7, 2019
    Messages:
    2
    Thank you for the effortful reply, to me it certainly does not seem to be maleware but rather some kind of graphical hardware issue. I have already updated all of my drivers previously with no improvement at all. If there was a way to upload a video I certainly would for informational purposes. But once again, thank you for your reply!
     
  4. lynx1021

    lynx1021

    Joined:
    Jan 7, 2014
    Messages:
    2,375
    Some people have uploaded videos of their issues to YouTube and linked them here, I don't know what the direct upload policy on videos is?? I can paste pictures directly from my PC.
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,225
    Links to YouTube videos automatically embed here so it's easy to do that.
     
  6. Shazzalive

    Shazzalive

    Joined:
    Sep 26, 2019
    Messages:
    158
    First Name:
    Sharron
    I have no solution to the original problem. I've given it more thought overt time and the only course of action I can see is a drive clean and reinstall of Windows: -

    Follow the instructions below if you wish to go this route. Please note: You will lose everything on the drive. You might like to boot with Acronis or Linux to try to access any important files that remain on the drive before the following operation.

    Open a command prompt as admin and type the following: -

    DISKPART

    LIST DISK

    If you only have a single disk in your machine (Which I'm assuming is the case.) then the listing will only include Disk zero.

    Type the following: -

    SELECT DISK 0

    CLEAN

    EXIT

    - You have just in effect deleted everything from your hard drive or SSD. -

    Now reboot the machine and do a fresh install of Windows 10.
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...

Short URL to this thread: https://techguy.org/1233933

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice