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Major problems with Viruses and Malware has taken over my PC

Discussion in 'Virus & Other Malware Removal' started by Gabgirl, Jan 20, 2015.

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  1. Gabgirl

    Gabgirl Thread Starter

    Joined:
    Jan 8, 2004
    Messages:
    33
    I'm using Dell Inspiron 531S Vista, and somehow my system has been tampered with lately. I started noticing problems with various malware and Spyware popping up, as well as not being able to run my Internet explorer without security error messages, and long running script messages. Things got worse after being prompted to update my Flash player by Adobe. I repeatedly received pop up messages, and I also found that there was a fake version of Chrome running on my system. I'll admit my Norton 360 subscription ran out, and my PC hadn't been protected for a few months. So I recently downloaded the free version of Avast, and i'm still having problems with things not running properly. Whatever this is it seems to be messing up my PC on and offline. I can't even access tools in Internet Options to straighten out IE or Google Chrome.

    Just as i'm typing this message, i'm constantly receiving constant pop ups regarding PC help.

    I hope someone can give me some tips. Thanks in advance.
     
  2. Gabgirl

    Gabgirl Thread Starter

    Joined:
    Jan 8, 2004
    Messages:
    33
    I' m still having problems with my PC and this Malware/Virus, and need some tips on getting rid of it. I would greatly appreciate it if someone can give me some help on trying to straighten things out.

    Dell Inspiron 531S.
    Windows Vista Home service Pk 2

    This site has always been a great service to me in the past, I hope someone can help. Thanks in advance.
     
  3. kevinf80

    kevinf80 Malware Specialist

    Joined:
    Mar 21, 2006
    Messages:
    11,383
    First Name:
    Kevin
    Hello and welcome,

    Run the following and post the produced logs...

    Download RKill from here: http://www.bleepingcomputer.com/download/rkill/

    There are three buttons to choose from with different names on, select the first one and save it to your desktop.

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7/8, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this in your next reply.
    • If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a time.
    • If the tool does not run from any of the links provided, please let me know.

    Next,

    Download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

    Thank you,

    Kevin...
     
  4. Gabgirl

    Gabgirl Thread Starter

    Joined:
    Jan 8, 2004
    Messages:
    33
    Thanks for replying Kevin. I haven't tried your suggestions yet, because before I received a reply here I went to AOL for assistance, and the machine froze. I got it back to working, but the tech tells me there might be a hardware issue....he wasn't sure. I'm not very computer savvy, and more problems have occurred, like my D drive has started to fill up. So i'm not sure if this is something that can be helped online or if I needed a tech to look at. Just give me a reply with your thoughts.

    Thanks in advance,
    Gabgirl
     
  5. kevinf80

    kevinf80 Malware Specialist

    Joined:
    Mar 21, 2006
    Messages:
    11,383
    First Name:
    Kevin
    See if you can run the scans I posted, let me see those logs if possible.... Will know more after the logs are seen.
     
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