Major Problems With Windows 7 - Told Fix is Get Windows 10?

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kbro2

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i'm having escalating problems with my dell desktop running windows 7--i have to use power button to turn off, screen tells me tells me waiting for explorer.exe to stop--when i haven't been using explorer to browse. while i'm able to get to my email, often can't get other sites, facebook won't load, says timed out, and other links time out quickly.
i run avast antivirus and cleanup, cc cleaner, and malwarebytes, nothing shows up.
one tech guy told me it's because i'm still using windows 7, no more updates available, and in essence, i need to get a new computer with windows 10.
i can't imagine there's no way to keep windows 7, which i much prefer, and fix current issues. i'd appreciate any feedback on this.
 

lochlomonder

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one tech guy told me it's because i'm still using windows 7, no more updates available, and in essence, i need to get a new computer with windows 10.
This is absolute nonsense. Win 7 will have extended support by Microsoft until January, 2020. Do you have the product key to hand for your current Win 7 install? If it's getting to the point where it's too unstable to use, perhaps you should back up your personal data, ensure you have the installers for all your apps, and then do a re-installation.
 

kbro2

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THANKS. APPRECIATE YOUR RESPONSE. CAN YOU SUGGEST ANYTHING SHORT OF RE-INSTALLING W7 ? AND WHERE WOULD I FIND THE PRODUCT KEY ?
 

plodr

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waiting for explorer.exe to stop--when i haven't been using explorer to browse.
Clearly you don't know what explorer.exe is. It is the program that shows all your icons on the desktop and your file management system. If it isn't running, you would have a black screen. It is Windows Explorer and should be running.

On the other hand, iexplore.exe is Internet Explorer and used for browsing.

How are Windows updates set up on your Windows 7 computer?
I ask because non-security updates cam out yesterday and that would slow up a computer if you have it set to accept everything. (I don't have mine set up that way.)

I have four Windows 7 computers in our home and all are running fine. You don't need to upgrade to Windows 10 - yet - to get a functioning computer. Security patches will be offered through January 2020.
 

lochlomonder

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For starters, you could try opening a command prompt with admin privileges and running sfc/ scannow. Let it check out your system and see what it reports back.
 

kbro2

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Clearly you don't know what explorer.exe is. It is the program that shows all your icons on the desktop and your file management system. If it isn't running, you would have a black screen. It is Windows Explorer and should be running.

On the other hand, iexplore.exe is Internet Explorer and used for browsing.

How are Windows updates set up on your Windows 7 computer?
I ask because non-security updates cam out yesterday and that would slow up a computer if you have it set to accept everything. (I don't have mine set up that way.)

I have four Windows 7 computers in our home and all are running fine. You don't need to upgrade to Windows 10 - yet - to get a functioning computer. Security patches will be offered through January 2020.

thanks, yes, i didn't know exactly what explorer.exe does, but it's new that it appears as a program preventing me from shutting down. thanks for the info. i only know what i need to know as each problem arises. i've avoided updates, seeing how they've created problems before.
when i first log on, computer works ok, gradually loses connectivity to links, right now only thing running is my email--can't even get to updates !can't even access updates--4 w7's running fine ? where do you live ? come on over and fix mind--i'd pay you :)
 

blues_harp28

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Having some pc specifications would be helpful.
Check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe

Download Security Check by screen317 from.
http://www.bleepingcomputer.com/download/securitycheck/
Save it to your Desktop.
Double click the install icon.
Right click the install icon and select "Run as Administrator"
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.

The saved log will be called checkup.txt.
 

Noyb

Jay
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WHERE WOULD I FIND THE PRODUCT KEY ?
If you have your Dell recovery DVDs .. You shouldn't need a key.
But a Key should be on the case somewhere.
I plan on using W7 for several more years.
 
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