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Major Problems

Discussion in 'Virus & Other Malware Removal' started by Powder489, Oct 3, 2005.

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  1. Powder489

    Powder489 Thread Starter

    Apr 23, 2005
    Hello, I'm trying to fix my sister's computer and would appreciate any help i can get. Her system is not even a year old yet running off of Windows XP. Ive installed Symantic Antivirus on it, although she's told me it stoped working a few weeks ago which could attribute to a few of the problems. I've also installed spybot and spywareblaster on her computer, but i doubt she updates those.

    Her computer has multiple problems with it.

    1. Occasionally when windows loads it will only show the wallpaper and the mouse, no toolbar, no icons. When this happens i can still access Task Manager and run programs using File - New Task. I was able to load Microsoft Word with no problem, however running Internet Explorer caused it to restart. Not a normal restart, it just dies and starts back up. I found similar instances online where a registry called Shellfix would help with the no tollbar and no icons and was able to run it, but i dont think it worked.

    2. When Windows does load the icons and toolbar it will slow to a crawl. Looking at the system resources it is completely boged down, and trying to do ANYTHING will cause it to restart again. Someone on another forum someone had luck with changing their powersupply to fix that, but i'd like to wait on having to buy more hardware if possible.

    3. I figured i'd start it in safe mode and see what i could do, but partially through it loading it just freezes. The only way i could get it to work again is to pull the powercord.

    So, short of telling her to throw it out the window I dont know what to do. Not being able to boot up in safe mode im not sure what to do.

    Any advice would be great, thanks.
  2. dvk01

    dvk01 Moderator Malware Specialist

    Dec 14, 2002
    First Name:
    try this first then afterwards post the HJT LOG

    if the entries are NOT in regedit then don't worry it jsut means it is something else causing it sp post back and we'll have another think

    Press CTRL + ALT +DEL to start Task Manager.

    Click the Applications tab and then click the new task button.

    Type regedit.exe into the box when it pops up and press ok.

    This is going to start registry editor.
    Navigate to this key: (The registry left pane is a tree just like Windows Explorer is a tree. Clicking the + in front of each successive key will open the branch until you reach the final destination.)

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe

    Right click on explorer.exe in the left pane and click on Delete from the menu.

    Then go down to this key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Iexplore.exe

    Highlight Iexplore.exe in the left pane and look in the right pane for this Value:


    Right click on Debugger in the right pane and click Delete from the menu.

    Close the registry.

    Back in task manager, click the New Task Button again.

    Type Explorer.exe and click ok.

    See if this does the trick. Then do post a hijackthis log. I suspect we'll have some more to do.

    go to here and download 'Hijack This!' self installer. Save it to the desktop or other suitable place. DO NOT just press run from the website Double click on the file and it will install to C:\program files\hijackthis and create an entry in the start menu and an optional shortcut on desktop.
    Click on the entry in start menu or on the desktop to run HijackThis
    Click the "Scan" button, when the scan is finished the scan button will become "Save Log" click that and save the log.
    Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log back here in a reply.
    It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required,
    so do NOT fix anything yet.
    Someone here will be happy to help you analyze the results.
  3. Powder489

    Powder489 Thread Starter

    Apr 23, 2005
    well, none of that worked, and every time that i try to run hijack this the computer restarts. I'm just going to wipe it clean and reinstall windows.

    Thanks for the help.
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