Tech Support Guy banner
  • IMPORTANT: Only authorized members may reply to threads in this forum due to the complexity of the malware removal process. Authorized members include Malware Specialists and Trainees, Administrators, Moderators, and Trusted Advisors. Regular members are not permitted to reply, and any such posts will be deleted without notice or further explanation. Notice
Status
Not open for further replies.

Malicious files on my PC, no clue what to do

Solved 
698 views 0 replies 1 participant last post by  bence12 
#1 · (Edited)
Hello.

I downloaded a .exe resulting in some weird things coming up my PC. First thing I noticed was that when I went to search something, a new search engine came up. I went to settings, deleted it and set it to Google. Few seconds later the same engine comes up. After the 3rd time deleting it from search engines, it because undeleteable. I looked into Task manager and theres 3 things I dont know if they could be the problem, or just a normal file. ( APP Manager, GrooveMonitor Utility, Live Update 6 Application. ) Also in task manager 1 time i could see a file pop up, then instantly go away. I tried to use Malwarebytes, but when I opened it an error came up, tried to reinstall it with a USB, but I get the same error. The error says "Unable to connect the Service". This is probably my last hope as I tried many sites for help. If I cant get help here, Ill reinstall windows ( atleast ill try to figure it out because ive never done it before )
My discord is bencie#1996 by the way if you want to communicate there.
 
Status
Not open for further replies.
You have insufficient privileges to reply here.
Top