1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Malicious URL message

Discussion in 'Virus & Other Malware Removal' started by JamesEB, Jan 30, 2013.

Thread Status:
Not open for further replies.
Advertisement
  1. JamesEB

    JamesEB Thread Starter

    Joined:
    Jul 8, 2009
    Messages:
    182
    I have read your special instructions and am asking for help here as I am not sure what to do about this message I am receiving from avast nearly all the time see attachment. I am not clear what it is. Avast statistics show I have never had a virus, there is nothing in the virus chest and avast boot scans produce nothing. Malwarebytes also showed nothing.

    Would be grateful for help with what to do to comply with your instructions please.
    JamesEB
     

    Attached Files:

  2. JamesEB

    JamesEB Thread Starter

    Joined:
    Jul 8, 2009
    Messages:
    182
    I am happily waiting for a reply and I do understand how busy everyone is but as a beginner I am a little bit worried to hear that not posting correctly may result in no reply and that me asking how to post may not be correct.

    Please would someone let me know.

    Thanks for help
    JamesEB
     
  3. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,910
    First Name:
    Rob
    Re-opening as requested.
     
  4. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    35,109
    Hiya

    Sorry for the wait, but as you're still having this issue, lets get it removed :)

    It looks like Avast is blocking a website, but as its happening all the time, you may have malware installed.

    So, lets do this to see what there is first of all :)


    Download Security Check from here.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.



    Please download Malwarebytes' Anti-Malware from Here

    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish, so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.
    Extra Note:
    If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediatly.






    Download and scan with SUPERAntiSpyware Free Edition for Home Users
    • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
    • An icon will be created on your desktop. Double-click that icon to launch the program.
    • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
    • Under "Configuration and Preferences", click the Preferences button.
    • Click the Scanning Control tab.
    • Under Scanner Options make sure the following are checked (leave all others unchecked):
      • Close browsers before scanning.
      • Scan for tracking cookies.
      • Terminate memory threats before quarantining.
    • Click the "Home" button to leave the control center screen.
    • On the right, under "Complete Scan", choose Perform Complete Scan.
    • Click Scan your computer.
    • On the left, select all fixed drives.
    • Click "Start Complete Scan" to start the scan. Please be patient while it scans your computer.
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "Continue".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "Remove Threats" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes".
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.
      • Click View Scan Logs.
        [*]Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
        [*]If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
        [*]Please copy and paste the Scan Log results in your next reply.
      [*]Click Close to exit the program.





    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.



    Please download AdwCleaner by Xplode onto your desktop.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Search.
    • A logfile will automatically open after the scan has finished.
    • Please post the contents of that logfile with your next reply.
    • You can find the logfile at C:\AdwCleaner[R1].txt as well.




    Please include the MBAM log, SUPERAntiSpyware Scan Log, checkup.txt, JRT.txt and adwCleaner[R1].txt in your next reply

    eddie
     
  5. JamesEB

    JamesEB Thread Starter

    Joined:
    Jul 8, 2009
    Messages:
    182
    Thanks eddie5659 for all of the trouble you have taken with this. This is a really great reply and I only wish I'd had it before.

    This message is a quick reply to let you know that the issue has apparently already gone and I will write again setting out what happened.

    Very many thanks for your help.
    JamesEB
     
  6. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    35,109
    Good to hear its stopped, but if you want to check, just run the above tools, and we can go from there :)

    However, its up to you ;)

    eddie
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1087493

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice