Inactive Malware not caught by Norton?

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Lynnette187

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Joined
Dec 2, 2021
Messages
1
We were sent an email from my husband's boss, which contained an attachment that we couldn't open. It wasn't until later that day that we found out it was probably malware, and now the computer is running super slow, dropping the wi-fi, automatically going on to airplane mode, and just acting weird overall. We have Norton antivirus, which did not alert us to anything nefarious on the email. Any ideas on how to get the computer back up and running normally?
 
Joined
Sep 21, 2007
Messages
15,157
Consider using Malwarebytes for your defenses. Norton was probably adequate 20 years ago. You might also warn your boss that his/her email account might have been taken over.
 
Last edited:

kevinf80

Kevin
Malware Specialist
Joined
Mar 21, 2006
Messages
11,636
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Hello Lynnette187 and welcome to TSG,

Run the following scan, lets see if anything shows up:

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status... If English is not your primary language Right click on FRST/FRST64 and rename FRSTEnglish/FRST64English


  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image


  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The tool will also make a log named (Addition.txt) Please also attach that log to your reply.

If necessary:

Disable smart screen ONLY if it interferes with software we may have to use:

https://support.microsoft.com/en-us...otect-me-1c9a874a-6826-be5e-45b1-67fa445a74c8

Please remember to enable when we are finished....

Next,

Disable any Anti-virus software you have installed ONLY if it stops software we may use from working:

https://www.bleepingcomputer.com/fo...nti-virus-firewall-and-anti-malware-programs/

Please remember to enable AV software when we are finished running scans....


Thank you,

Kevin
 
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