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Malware problem?

Discussion in 'Virus & Other Malware Removal' started by MarleyMouse, Dec 21, 2011.

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  1. MarleyMouse

    MarleyMouse Thread Starter

    Joined:
    Dec 21, 2011
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    I need help! This laptop has Windows Vista. I cannot install or uninstall anything. I keep getting the message "the service cannot accept control message at this time" At one point someone else uninstalled CA internet security incorrectly and then we were getting a message about some trojan that was on the PC. We followed instructions we found on the internet to get rid of the trojan. I am not sure if we got rid of it or not, but I can not load anything to help look. Can anyone tell me why I an not able to install or uninstall anything? :(
     
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