Solved Malware/PUPs remaining on laptop

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DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,174
Something for you to download in all your computers:

As a layer of protection, to ensure autorun is blocked on any flash drive/external drive etc., install dr_Bora's program, MCShield::Anti-Malware Tool::. This tool is a resident drive detector and scanner, meant not just to block the autorun.inf, but also to clean the malicious files from the drive.
  • Download it from here: MCShield
  • Save it on your Desktop.
  • Double click the MCShield-Setup.exe on your desktop, and follow the instructions until it gets installed (Yes, Next, I agree, Next, Install).
  • Click on Run to let it run.
  • Go to the General tab in the menu at the left and tick the option Always show the log file in case of infection.
  • OK and close the window.
 

JoshKing320

Thread Starter
Joined
Jul 10, 2021
Messages
38
1. Okay I will be clean installing it.

2. I just asked about the wireless adapter as I got the adapter after we he cleaned the pc.
 

JoshKing320

Thread Starter
Joined
Jul 10, 2021
Messages
38
One last question about clean installation. If I do not have a flash drive and if I am disconnected from the internet. How do I clean install?

Am I required to have a dvd or flash drive.
 

DR.M

Malware Specialist
Joined
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Messages
2,174
I just asked about the wireless adapter as I got the adapter after we he cleaned the pc.
The adapter is USB type, right? No, it can't transfer viruses. But of course, since you are going to change all your passwords, not a bad thought to change your wifi password.

If I do not have a flash drive and if I am disconnected from the internet. How do I clean install?
You need to have a DVD or a USB drive. You are going to prepare it using the healthy computer. Then, use it to make a clean install in the infected computer.
 

JoshKing320

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38
1. Deleted all partitions and reinstalled windows via USB. Used CD to install netgear wireless adapter and updated that driver. Got Chrome and got adblock and adblock plus (can remove if you want me to,) Then ran my frst scan.
 

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DR.M

Malware Specialist
Joined
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Messages
2,174
Hi.

The logs look good, regarding malware, but there are some errors regarding network connections. Are you experiencing any problem with that? Have you activated Windows?

> Go to Settings (press the Windows logo key on the keyboard + letter i at the same time)
> Update & Security
> From the left panel choose Activation
> Take a screenshot of what you get

Choose one ad blocker and remove the other.

Just to ensure that everything is clean (Yes, you made me paranoid, mate! :LOL: ):

Run Malwarebytes
  • Download Malwarebytes and save it to your Desktop.
  • Once downloaded, close all programs and Windows on your computer.
  • Double-click on the icon on your desktop named MBSetup.exe. This will start the installation of MBAM onto your computer.
  • Follow the instructions to install the program.
  • When finished, double click the program's icon created on your Desktop.
  • Click the little gear on the top right (Settings) and when it opens, click the Security tab and make sure about the following:
    Code:
    Under the title Scan Options, all the options are checked.
    Under the title Windows Security Center (Premium only) the option is NOT checked.
    Under the title Potentially unwanted items all options are set to Always.
  • Click on the little gear to return to the main menu and select Scan. The program will start scanning your computer. This may take about 10 minutes, but in some cases it may be take longer.
  • When finished, you will see the Thread Scan Summary window open.
If threats are not found, click View Report and proceed to the two last steps below.

If threats are found, make sure that all threats are not selected, close the program and proceed to the next steps below.
  • Open Malwarebytes again, click on the Scanner, and then on the Reports tab.
  • Find the report with the most recent date and double click on it.
  • Click on Export and then Copy to Clipboard.
  • Paste its content here, in your next reply.

In your next reply, please post:

  1. The Malwarebytes report
  2. The screenshot about the system's activation
 

JoshKing320

Thread Starter
Joined
Jul 10, 2021
Messages
38
1. I deleted adblock and only using adblock plus and turned on the recommended filters. ( For my other laptop I turned on the spam404 that I got from the adblockplus website)

2. Sometimes I can connect to my network without having to use a wireless adapter and there are times where I have to use a wireless adapter to connect.

3. I have not signed into my google account, should I have done that to check if my google account is infected? As I just ran the scan without signing into google.

4. Do i have to buy Malwarebytes premium to get the browser guard? Or do i just install it.

5. i can't scroll using my mousepad by using two fingers to scroll up or down.


Malwarebytes

www.malwarebytes.com

-Log Details-
Scan Date: 7/21/21
Scan Time: 12:22 AM
Log File: a8f1ad3e-e9e3-11eb-907d-3863bba24ffd.json

-Software Information-
Version: 4.4.3.125
Components Version: 1.0.1387
Update Package Version: 1.0.43329
License: Trial

-System Information-
OS: Windows 10 (Build 19043.928)
CPU: x64
File System: NTFS
User: DESKTOP-JJ1CS06\John

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 277212
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 7 min, 45 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)
 

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DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,174
You don't need the Malwarebytes premium to have the Browser Guard.
If you changed your passwords for your accounts, then no worries about your Gmail account.

Sometimes I can connect to my network without having to use a wireless adapter and there are times where I have to use a wireless adapter to connect.
That's the reason you use the wireless adapter I guess. Right click on the Start button and choose Device Manager. Find Network adapters and click the arrow to expand the menu. Look if there is a yellow warning. You can also right click on the wireless adapter there and try to update.

i can't scroll using my mousepad by using two fingers to scroll up or down.
Not sure if I understood. You mean the touchpad on the keyboard? If you use a mouse, wireless or not, is everything OK? If the problem is with touchpad, you can go again to the Device Manager, find Mice and other pointing devices, find the touchpad and try to update.

You can also uninstall a component in the Device Manager. Everything will get installed again after a restart.
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,174
It appears that this issue is resolved, and therefore this topic has been marked as such.

JoshKing, if you still need assistance, you can post here again, or, if the thread is closed, send me a personal message (hover the mouse on my profile avatar and press Start a conversation) with a link to the topic.
 
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