1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Malware that is blocking Gmail, Google related sites and Youtube

Discussion in 'Virus & Other Malware Removal' started by Smallboy, Jun 15, 2015.

Thread Status:
Not open for further replies.
  1. Smallboy

    Smallboy Thread Starter

    Joined:
    Jun 15, 2015
    Messages:
    1
    Below is the information regarding what happened.
    This is the information from SysInfo.Exe

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz, Intel64 Family 6 Model 69 Stepping 1
    Processor Count: 4
    RAM: 8122 Mb
    Graphics Card: Intel(R) HD Graphics Family, -2016 Mb
    Hard Drives: C: Total - 455370 MB, Free - 384331 MB; D: Total - 20774 MB, Free - 2098 MB;
    Motherboard: Hewlett-Packard, 2166
    Antivirus: Windows Defender, Disabled

    Recently, I have downloaded a file. The website for the file is http://sourceforge.net/projects/icloudbypasstool/

    After downloading the file and running the application, there is always popup advertisements popping up in new tabs. I've tried installing and running Malwarebytes, adwcleaner, emsisoft, hitmanpro, JRT, Kaspersky security scan, and tdsskiller.

    Now, from time to time, there will be a pop up notification asking if what kind of program i'd like to run the app with. The available options for me to choose from were google chrome, internet explorer and store.

    When i try to enter Gmail / youtube / productforums.google , it shows:

    This webpage is not available

    ERR_CONNECTION_REFUSED

    Sometimes, restarting the laptop allows me to access these websites. Sometimes, It doesn't.
    Sometimes, by connecting to different WiFi, it works too. Sometimes, It doesn't.

    I've been told to uninstall McAFee anti virus protection and to enable windows defender to see if it works. I've also tried disabling windows defender to see if i can access these websites, but it seems like its not working.

    Any kind help would be appreciated.
     
  2. Firefly

    Firefly Malware Trainee

    Joined:
    Oct 5, 2007
    Messages:
    321
    Hi Smallboy. My name is Firefly and I will help you with your computer. I'm an Undergraduate trainee at MalwareRemovalUniversity (MRU), and as such my posts to you have to first be checked by a Teacher, because of this my replies to your posts may be slightly delayed. Please be patient and I'm sure we'll be able to resolve your problems.

    Given how busy we have been, I recognize it has been 6 days since your original request. Please let me know if you still need help with you computer, and I would be happy to assist.
     
  3. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    112,340
    As Firefly is a trainee they have to move on to help other people so as not to interfere with their progress.

    Therefore, I'll change the status of this thread back to "new" but it will close automatically after 45 days of inactivity.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1149992

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice