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malware/virus removal win32/opencandy

Discussion in 'Virus & Other Malware Removal' started by hstuff112, Feb 8, 2013.

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  1. hstuff112

    hstuff112 Thread Starter

    Joined:
    Mar 22, 2008
    Messages:
    2
    I have windows defender telling me there is a problem win32./opencandy. I have tried clicking remove and rebooting and clean system and rebooting. I have tried malwarebytes in safe mode and regular. I don't know what else to do to remove it. I don't even know if it's a problem. I just got this laptop from a friend.


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 8:09:07 PM, on 2/8/2013
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v8.00 (8.00.7601.17514)
    Boot mode: Normal

    Running processes:
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_149_ActiveX.exe
    C:\Users\Peter\Desktop\dds.scr
    C:\Users\Peter\Desktop\HijackThis.exe
    C:\Users\Peter\AppData\Local\Temp\nsj7927.tmp\PEV.DAT

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)
    F2 - REG:system.ini: UserInit=userinit.exe,
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
    O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
    O4 - HKLM\..\Run: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
    O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - .DEFAULT User Startup: Best Buy pc app.lnk = C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~2\Office14\ONBttnIE.dll/105
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O15 - Trusted Zone: http://*.mcafee.com
    O16 - DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} (Creative Software AutoUpdate Support Package 2) - http://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab
    O16 - DPF: {E705A591-DA3C-4228-B0D5-A356DBA42FBF} (Creative Software AutoUpdate 2) - http://ccfiles.creative.com/Web/softwareupdate/su2/ocx/20015/CTSUEng.cab
    O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://ccfiles.creative.com/Web/softwareupdate/ocx/110926/CTPID.cab
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: KMService - Unknown owner - C:\windows\system32\srvany.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
    O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 8761 bytes
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 8:09:07 PM, on 2/8/2013
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v8.00 (8.00.7601.17514)
    Boot mode: Normal

    Running processes:
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_149_ActiveX.exe
    C:\Users\Peter\Desktop\dds.scr
    C:\Users\Peter\Desktop\HijackThis.exe
    C:\Users\Peter\AppData\Local\Temp\nsj7927.tmp\PEV.DAT

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)
    F2 - REG:system.ini: UserInit=userinit.exe,
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
    O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
    O4 - HKLM\..\Run: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
    O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - .DEFAULT User Startup: Best Buy pc app.lnk = C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~2\Office14\ONBttnIE.dll/105
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O15 - Trusted Zone: http://*.mcafee.com
    O16 - DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} (Creative Software AutoUpdate Support Package 2) - http://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab
    O16 - DPF: {E705A591-DA3C-4228-B0D5-A356DBA42FBF} (Creative Software AutoUpdate 2) - http://ccfiles.creative.com/Web/softwareupdate/su2/ocx/20015/CTSUEng.cab
    O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://ccfiles.creative.com/Web/softwareupdate/ocx/110926/CTPID.cab
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: KMService - Unknown owner - C:\windows\system32\srvany.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
    O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 8761 bytes
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume1
    Install Date: 12/24/2010 8:49:37 AM
    System Uptime: 2/8/2013 7:41:21 PM (1 hours ago)
    .
    Motherboard: TOSHIBA | | Portable PC
    Processor: Intel(R) Celeron(R) CPU 900 @ 2.20GHz | CPU | 2194/800mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 222 GiB total, 139.376 GiB free.
    D: is CDROM (CDFS)
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP189: 2/7/2013 9:07:47 PM - Windows Update
    RP190: 2/7/2013 9:12:12 PM - Installed TOSHIBA Service Station
    RP191: 2/7/2013 9:14:57 PM - Installed Java(TM) 6 Update 39
    RP192: 2/7/2013 9:14:58 PM - avast! Free Antivirus Setup
    RP193: 2/7/2013 11:11:38 PM - Installed DirectX
    RP194: 2/8/2013 3:00:15 AM - Windows Update
    RP196: 2/8/2013 6:28:52 AM - Windows Defender Checkpoint
    RP197: 2/8/2013 7:50:27 AM - Windows Update
    RP198: 2/8/2013 12:44:32 PM - Installed TOSHIBA Service Station
    RP199: 2/8/2013 5:09:29 PM - Installed Neverwinter Nights Gold Edition
    RP200: 2/8/2013 5:38:45 PM - Installed Space Colony
    .
    ==== Installed Programs ======================
    .
    «The Sims 3 Deluxe Edition» (build 4.1.1)
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader 9.3
    avast! Free Antivirus
    Battlefield 2(TM)
    Belarc Advisor 8.3
    Best Buy pc app
    Bing Rewards Client Installer
    CCleaner
    Creative System Information
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Driver Manager
    DriverFinder
    Electronic Arts Game Updater
    Fraps
    GameSpy Arcade
    Google Chrome
    Google Update Helper
    Intel(R) Graphics Media Accelerator Driver
    Java Auto Updater
    Java(TM) 6 Update 39
    Junk Mail filter update
    Malwarebytes Anti-Malware version 1.70.0.1100
    Microsoft .NET Framework 4 Client Profile
    Microsoft Application Error Reporting
    Microsoft Choice Guard
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office Groove MUI (English) 2010
    Microsoft Office InfoPath MUI (English) 2010
    Microsoft Office Office 64-bit Components 2010
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Professional Plus 2010
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared 64-bit MUI (English) 2010
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Word MUI (English) 2010
    Microsoft Silverlight
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
    MSI Afterburner 2.0.0
    MSVCRT
    MSVCRT Redists
    Need For Speed - Porsche Unleashed
    Netflix in Windows Media Center
    Neverwinter Nights Gold Edition
    Realtek USB 2.0 Card Reader
    School Tycoon
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Space Colony
    Synaptics Pointing Device Driver
    The Sims™ 3
    The Sims™ 3 ? ????????
    The Sims™ 3 ??? ????????
    The Sims™ 3 ??? ???????????
    The Sims™ 3 ????? ?? ??????? ???????
    The Sims™ 3 ???????
    The Sims™ 3 ????????? ????? ???????
    The Sims™ 3 ?????????? ????? ???????
    The Sims™ 3 ??????????? ??????? ???????
    TOSHIBA Service Station
    ToshibaRegistration
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft Office 2010 (KB2494150)
    Update for Microsoft Office 2010 (KB2553092)
    Vegas Pro 11.0
    Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012)
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Mail
    Windows Live Messenger
    Windows Live Movie Maker
    Windows Live Photo Gallery
    Windows Live Sign-in Assistant
    Windows Live Sync
    Windows Live Upload Tool
    Windows Live Writer
    WinRAR 4.01 (32-bit)
    WinRAR 4.01 (64-bit)
    Yahoo! Detect
    .
    ==== Event Viewer Messages From Past Week ========
    .
    2/8/2013 6:50:15 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
    2/8/2013 6:48:31 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
    2/8/2013 6:48:30 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
    2/8/2013 6:48:30 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
    2/8/2013 6:48:17 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
    2/8/2013 6:48:09 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: aswSnx aswSP aswTdi discache spldr Wanarpv6
    2/8/2013 6:48:09 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
    2/8/2013 6:06:05 PM, Error: Service Control Manager [7023] - The Windows Defender service terminated with the following error: %%-2147416365
    2/8/2013 5:58:49 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
    2/8/2013 12:31:18 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070002: Update for Windows 7 for x64-based Systems (KB2709981).
    2/8/2013 12:31:18 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070002: Update for Windows 7 for x64-based Systems (KB2592687).
    2/5/2013 7:31:35 PM, Error: Service Control Manager [7030] - The LeapFrog Connect Device Service service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
    2/5/2013 2:27:51 PM, Error: Schannel [36888] - The following fatal alert was generated: 48. The internal error state is 552.
    2/5/2013 2:27:51 PM, Error: Schannel [36882] - The certificate received from the remote server was issued by an untrusted certificate authority. Because of this, none of the data contained in the certificate can be validated. The SSL connection request has failed. The attached data contains the server certificate.
    2/4/2013 9:32:49 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
    .
    ==== End Of File ===========================
     
  2. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    Please download AdwCleaner to your desktop.
    • Double click the adwcleaner.exe to run the tool.
    • Click Search.
    • When the scan finished, a notepad window will be opened.
    • Please post the contents here in your topic.
    • The logfile will also be saved in C:\AdwCleaner[R1].txt.
     
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