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Malwarebytes turning off Web Protection

Discussion in 'All Other Software' started by starnelka, May 19, 2017.

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  1. starnelka

    starnelka Vow Thread Starter

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    This is a problem I've had before but can't remember how to resolve it. As of today MB flags a message saying that Real Time Protection layers are turned off. These are Web Protection and Malware Protection.
    What I've done: switched both on only for them to go off again, or Real Time Protection shows starting but doesn't go any further. I've also uninstalled my previous version and downloaded version 3.1.2. I am Premium user.

    Can anyone shed any light on this and tell me how to resolve it please?

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 4
    RAM: 3839 Mb
    Graphics Card: NVIDIA GeForce 7100 / NVIDIA nForce 630i (Microsoft Corporation - WDDM), 256 Mb
    Hard Drives: C: 111 GB (71 GB Free);
    Motherboard: Packard Bell, imedia S3720
    Antivirus: Malwarebytes, Enabled and Updated
     
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  3. attiki

    attiki

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    Everyone's having this problem today. If you go to Malwarebytes' official forums, you'll see hundreds of posts about this posted within the past hour.
     
  4. plodr

    plodr Liz

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  5. starnelka

    starnelka Vow Thread Starter

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    Thank you very much Plodr and Attiki. It had most certainly been fixed. Was it connected with the worldwide hacking, do you think?
     
  6. plodr

    plodr Liz

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    No, just a bad database update. It happens to all security companies at times.
     
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