Maybe a nerd that is more nerd than me can help me.

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Otousan

Thread Starter
Joined
May 22, 2018
Messages
7
Hello,
I had bought my PC through CyberPowerPC and have spoken with them concerning my problems a few times. They have opted to service my PC, which will cost me about $100. 70 or so for a hardrive to back up my system and then more money for shipping a whole PC to California. So I don't want to spend $100 and probably a month for them to say it's all good and send it back not good.

So my problem is I have been getting frame drops and audio crackling/desync during the frame drops. For instance in Overwatch, which I have lowered the graphics to all low except the resolution, I usually get 70-85 frames when I first log on or the FPS drops at random times. But then all of a sudden it goes to 30-40 FPS and spikes all over the place. It also consistently drops when a large graphical "occurrence" happens like being in the middle of high particle team fight. And then sometimes it will just pop back when I die and back to 70-85 frames, but it doesn't stay that way. And then another game like Borderlands 2, a game that is not multiplayer and an old game. I would get 120 frames on high settings when I'm running around, but when I shoot a barrel right under my feet or a high graphical occurrence happens, back to 30-40 frames and it would stay that way. I even got it to go as low as 11 FPS in BL2.

I have updated everything I can think of, NVIDIA, Windows, and my motherboard drivers. Even overclocking which I don't think I did right (I didn't destroy my PC I just didn't know what I was doing).

So any info would be greatly appreciated,
Thanks

SPECS:
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD Ryzen Threadripper 1900X 8-Core Processor, AMD64 Family 23 Model 1 Stepping 1
Processor Count: 16
RAM: 16279 Mb
Graphics Card: NVIDIA GeForce GTX 1060 3GB, -1024 Mb
Hard Drives: C: 111 GB (21 GB Free); E: 931 GB (828 GB Free);
Motherboard: Gigabyte Technology Co., Ltd., X399 AORUS Gaming 7
Antivirus: Windows Defender, Disabled
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,153
We have no way of knowing how well you maintain your PC and what's installed and running in it, so that can have a noticeable impact on performance and speed.


The processor and graphic card in your PC use a combined total of 300W of power.

Clipboard.jpg

When you factor in the power needs for its other hardware and the demands of gaming, a quality power supply with sufficient wattage is needed.
What's the brand name and model number and wattage of the power supply in your PC?


I'm not a hardware/gaming expert, so I'll leave you to those here who are.
Good luck.

-------------------------------------------------------------------------------
 

Otousan

Thread Starter
Joined
May 22, 2018
Messages
7
There hasn't been a lot done to it, other than updating drivers so I'd gather it's pretty clean.
And the power supply is an 800 Watt "Standard 80 plus certified power supply". It's a CyberPower branded power supply, which I have just read is causing problems with people's systems like destroying parts. I've had the system since January, so would a bad power supply cause parts to be ineffective and cause the issues?
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,153
With all the complaints I've heard over the years about CyberPower PC, I'm surprised that company is still in business.

As I previously said, I'm not a hardware/gaming expert, so you really need to get advice from the members here who are.

---------------------------------------------------------------
 

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
43,460
Since you have a gigabyte board, go to the support page for your board;
https://www.gigabyte.com/Motherboard/X399-AORUS-Gaming-7-rev-10#support-dl
Download and install app center then install system information viewer. Once installed and rebooted, open siv and post the following data; cpu temp, 12V, 5V, and 3.3V values. Do this twice; once under a normal load and once while running a stress test ie prime95 or OCCT. Let the stress test run for at least 2 min so temps and voltages stabilize. Do not post a pic on a third party site; not many people like to click on unknown links. Post your data here using the upload a file button.
I agree with the above cyberpower is pretty low end.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,153
Otousan:

crjdriver is one of the hardware/gaming experts here, so I'll leave you with him.

---------------------------------------------------------------
 

Otousan

Thread Starter
Joined
May 22, 2018
Messages
7
I ran SIV and the sitting CPU temp is 34
Sitting +12V is 12.168V (Varying slightly)
Sitting +3.3V is 3.344V
Sitting +5V is 5.04V

Then I ran Prime95 for the stress test at Small FFT's and number of torture test thread at 16 (default)
It spiked to a CPU temp of 67, which gradually went down to around 38 during the 2 minutes but would spike back up to 67 and gradually go down again.

Hope that tells you something.
 

Otousan

Thread Starter
Joined
May 22, 2018
Messages
7
Also, and I don't know if they should, but +12, +3.3, and +5 all did not change during the stress test.

And from my first post, I'm not getting 70-85 frames anymore, I'm getting 30-50
 

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
43,460
Those temps and voltages look fine so overheating or a failing pw supply is not the problem.
Start testing other parts. Use something like cinebench or other video benchmark to test your video card. Use memtest to test your memory. Memtest runs from bootable media ie usb or cd.
http://www.memtest.org/
Before testing the video card, make sure it is clean ie blow it out with a can of air. Make sure the card is fully seated in the slot.
 

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
43,460
You do not install anything. It runs from bootable media. One of the download options is for an auto-installer/maker for a usb. You then boot your system with the bootable usb.
Note you may have to disable secure boot in the bios in order to boot from a usb.
 

Otousan

Thread Starter
Joined
May 22, 2018
Messages
7
I ran Cinebench 3 times and the FPS that I got were 87, 82, and 79. And I used the air can.
 

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
43,460
Have you tested the memory with memtest and what was the outcome?
I am off for work for three days so I will not be posting.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top