1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

McAfee Artemis False Positive Detection

Discussion in 'General Security' started by DSdavidDS, Jan 21, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. DSdavidDS

    DSdavidDS Thread Starter

    Joined:
    Feb 13, 2010
    Messages:
    183
    When I download program extensions (.dll)s, I often times get a virus error from my AntiVirus.

    I am using McAfee Total protection and I am starting to think it is much more secure than I want it to be.

    Here is my situation:

    I download a dll file from a certain site (I know it is safe) and McAfee automatically detects it and moves it to the vault.
    I go to the vault and restore it but it is detected again. The only way I can use the file is by disabling McAfee completely which then makes me feel very vulnerable.

    Is there any way I can prevent this from happening? It is very annoying and I no not even get an option to keep or delete.


    I am currently using McAfee 2010 Total protection and I am not happy with what I have paid for :mad:

    Thank you in advance for the help :D

    Edit: I just noticed that this was in the wrong section. Please move it and sorry for the inconvenience!
     
  2. DSdavidDS

    DSdavidDS Thread Starter

    Joined:
    Feb 13, 2010
    Messages:
    183
    Someone please help me!!!

    (And it would help if a mod would move this thread to the right spot)
     
  3. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,219
    First Name:
    Derek
    Atremis is Mcafee Heuristic detections & there should eb a way of turning down the sensitivity of it
    I do suggest that you ask Mcafee support for help & submit the dlls to them for double checking
    They might not be as safe as you think
     
  4. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    9,456
    You upload the file to Virustotal.com, and let their 39 antivirus programs scan it. Then decide whether or not to keep the file.
     
  5. DSdavidDS

    DSdavidDS Thread Starter

    Joined:
    Feb 13, 2010
    Messages:
    183
    I know they are safe


    I have already submitted a few files to Mcafee but nothing happens


    Do you suggest I use a different AntiVirus?
     
  6. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,443
    Now you are talking!!! I would recommend Avira and feel free to use the free one but if you want more bells and whistles there is a Personal Antivirus and an Internet Security Suite and I think you will find this program to your liking!
    http://www.avira.com/en/for-home
     
  7. DSdavidDS

    DSdavidDS Thread Starter

    Joined:
    Feb 13, 2010
    Messages:
    183
    Okay then, ill try it out.

    So I guess there is no solution for McAfee?
     
  8. littlephoenix

    littlephoenix

    Joined:
    Nov 18, 2008
    Messages:
    34
    have you tried to use microsoft security essentials? are you paying a yearly fee to use Mcafee and what firewall do you use?
     
  9. DSdavidDS

    DSdavidDS Thread Starter

    Joined:
    Feb 13, 2010
    Messages:
    183
    I just have 2010 McAfee. It will expire in April
     
  10. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,219
    First Name:
    Derek
    if you are 100% sure the files are safe then it must be a mcafee false alarm

    please send me copuies of the files so I can check them & see whay Mcafee is flagging them, so strongly

    please go to http://www.thespykiller.co.uk/index.php?board=1.0 and upload these files so I can examine them and distribute them to antivirus companies.
    Just press new topic, fill in the needed details and just give a link to your post here & then press the browse button and then navigate to & select the files on your computer, If there is more than 1 file then press the more attachments button for each extra file and browse and select etc and then when all the files are listed in the windows press send to upload the files ( do not post HJT logs there as they will not get dealt with)

    Files to submit:
    the files detected by mcafee
     
  11. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,219
    First Name:
    Derek
    or pm me with a link to the download location so I can check them out
     
  12. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/975953

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice