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mcafee cant remove trojan horse zeroacces why??

Discussion in 'Virus & Other Malware Removal' started by Reinhardt, Feb 8, 2013.

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  1. Reinhardt

    Reinhardt Thread Starter

    Joined:
    Feb 8, 2013
    Messages:
    2
    Hi i am just new here so forgive my mistakes

    i have the latest version of mcafee and it detects a virus when i start my computer trojan horse zeroacces

    it keeps telling me to restart the computer but everytime i do it gives me the same thing

    what can i do to remove the virus also i dont know much about computers and viruses
     
  2. kevinf80

    kevinf80 Malware Specialist

    Joined:
    Mar 21, 2006
    Messages:
    11,378
    First Name:
    Kevin
    We need to see some additional information about what is happening in your machine.

    Download and save DDS to your Desktop from either of the following links:

    http://download.bleepingcomputer.com/sUBs/dds.scr
    http://compendiate.net/sUBs/dds/dds.scr

    Note: You must use Internet Explorer to download dds.scr, other browsers will open the file in the browser and not save it. Or if you must use Firefox, or Chrome, then right click the link and select "save link as" and save the file to your desktop.

    Double-click the dds.scr file to run the program.

    It will automatically run in silent mode and then you will see the following note:

    "Two logs shall be created on your Desktop"

    The logs will be named dds.txt and attach.txt".

    Wait until the logs appear and then copy and paste their contents in your post.

    Kevin....:)
     
  3. Reinhardt

    Reinhardt Thread Starter

    Joined:
    Feb 8, 2013
    Messages:
    2
    i think i have solved it because i downloaded RootkitRemover and it found the virus and deleted and when i rebooted no more popups from mcafee

    i deleted all the quarantained files and they didnt come back i am doing a full scan of the system to make sure

    thnx for the quick answer
     
  4. kevinf80

    kevinf80 Malware Specialist

    Joined:
    Mar 21, 2006
    Messages:
    11,378
    First Name:
    Kevin
    Ok, let us know how you progress...
     
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