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McAfee update disables Realtime Scan - Malware Warning

Discussion in 'Virus & Other Malware Removal' started by davegior, Apr 22, 2010.

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  1. davegior

    davegior Thread Starter

    Joined:
    Apr 22, 2010
    Messages:
    3
    After updating McAfee virus signature and rebooting, RealTime Scan keeps disabling. Also received a pop-up that said:
    Security Threat
    Warning! Your Computer is at Risk of Malware Attacks.
    http://www2.realsafepc2yp.xorg.pl says.
    Click OK.

    McAfee website posted a statement that they know about problems with the update and list the problems it caused. However there is NO mention of the Realtime scan disabling or the Malware popup.
    I would appreciate it if someone can help.

    This is my HiJackThis log file:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 6:19:28 PM, on 4/22/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    D:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    C:\WINDOWS\System32\GEARSec.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    c:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe
    C:\Program Files\Common Files\Motive\McciCMService.exe
    C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
    C:\Program Files\Symantec\Norton Ghost\Agent\PQV2iSvc.exe
    C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
    C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\system32\umonit.exe
    C:\Program Files\Symantec\Norton Ghost\Agent\GhostTray.exe
    C:\WINDOWS\system32\RunDll32.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
    D:\Program Files\iTunes\iTunesHelper.exe
    c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\HistoryKill 2007\histkill.exe
    D:\Program Files\Microsoft ActiveSync\wcescomm.exe
    C:\Program Files\ReMind\Remind.exe
    D:\PROGRA~1\MICROS~3\rapimgr.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\wuauclt.exe
    D:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
    E:\Download New\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
    O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - d:\Program Files\Orbitdownloader\orbitcth.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~1\mcafee\msk\mskapbho.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20100417184151.dll
    O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: WinAVI FLVSense - {E8DF67A1-B618-4F3F-9E7C-CBE175ADEF5B} - d:\Program Files\WinAVI FLV Converter\FLVTune.dll
    O3 - Toolbar: (no name) - {ABA69CF4-20FB-42CE-BB6D-B6171D64B8EC} - (no file)
    O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - d:\Program Files\Orbitdownloader\GrabPro.dll
    O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
    O4 - HKLM\..\Run: [UMonit] C:\WINDOWS\system32\umonit.exe
    O4 - HKLM\..\Run: [Norton Ghost 9.0] C:\Program Files\Symantec\Norton Ghost\Agent\GhostTray.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [CmPCIaudio] RunDll32 CMICNFG3.cpl,CMICtrlWnd
    O4 - HKLM\..\Run: [DiskeeperSystray] "D:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe"
    O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
    O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    O4 - HKCU\..\Run: [HistoryKill] "C:\Program Files\HistoryKill 2007\histkill.exe" /startup
    O4 - HKCU\..\Run: [H/PC Connection Agent] "D:\Program Files\Microsoft ActiveSync\wcescomm.exe"
    O4 - Startup: Remind.lnk = ?
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O8 - Extra context menu item: &Download by Orbit - res://d:\Program Files\Orbitdownloader\orbitmxt.dll/201
    O8 - Extra context menu item: &Download FLV by WinAVI... - d:\Program Files\WinAVI FLV Converter\flv_link.htm
    O8 - Extra context menu item: &Grab video by Orbit - res://d:\Program Files\Orbitdownloader\orbitmxt.dll/204
    O8 - Extra context menu item: Do&wnload selected by Orbit - res://d:\Program Files\Orbitdownloader\orbitmxt.dll/203
    O8 - Extra context menu item: Down&load all by Orbit - res://d:\Program Files\Orbitdownloader\orbitmxt.dll/202
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - D:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - D:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - D:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - E:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: WinAVI FLV Manager - {DE365254-2F9B-4908-9E3A-7AAA6EC90BCC} - d:\Program Files\WinAVI FLV Converter\FLVTune.dll
    O9 - Extra 'Tools' menuitem: WinAVI FLV Manager - {DE365254-2F9B-4908-9E3A-7AAA6EC90BCC} - d:\Program Files\WinAVI FLV Converter\FLVTune.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://*.mcafee.com
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1196479849968
    O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
    O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - D:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Diskeeper - Diskeeper Corporation - D:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - c:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe
    O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: McAfee Personal Firewall (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McShield - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
    O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
    O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
    O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
    O23 - Service: NBService - Nero AG - E:\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost\Agent\PQV2iSvc.exe
    O23 - Service: TomTomHOMEService - TomTom - D:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

    --
    End of file - 11371 bytes
     
  2. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Hello there :cool: Welcome to the TSG Forums.


    Have you tried uninstalling and reinstalling McAfee?
     
  3. davegior

    davegior Thread Starter

    Joined:
    Apr 22, 2010
    Messages:
    3
    Yes several times. Mcafee's admits a problem with it's updates. I just want to ensure that my Hijackthis log doesn't
    show something I picked up while the realtime scan was disabled. I did get a pop-up warning that looked suspecious.
     
  4. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Alright, I don't see anything obvious there but let's look into the system if you like:


    Step 1

    Download OTS to your Desktop

    • Close ALL OTHER PROGRAMS.
    • Double-click on OTS.exe to start the program.
    • Check the box that says Scan All Users
    • Under Basic Scans please change the radio button under Registry from Safe List to All.
    • Under Additional Scans check the following:
      • Reg - Desktop Components
      • Reg - Disabled MS Config Items
      • Reg - NetSvcs
      • Reg - Shell Spawning
      • Reg - Uninstall List
      • File - Lop Check
      • File - Purity Scan
      • Evnt - EvtViewer (last 10)
    • Please paste the contents of the following codebox into the Custom Scans box at the bottom
    Code:
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    • Now click the Run Scan button on the toolbar.
    • Let it run unhindered until it finishes.
    • When the scan is complete Notepad will open with the report file loaded in it.
    • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
    Please attach the log in your next post. To do so click on the blue "Reply" button or "Go Advanced" and click on the "Manage Attachments" button

    Step 2

    [​IMG] GMER Rootkit Scanner
    Please download GMER from one of the following locations and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zipped Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
    • Disconnect from the Internet and close all running programs. Make sure you disable your security programs as well, as they may interfere with the program.
    • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
    • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

      [​IMG]
    • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
    • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
    • Now click the Scan button. If you see a rootkit warning window, click OK.
    • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
    • Click the Copy button and paste the results into your next reply.
    • Exit GMER and re-enable your security programs when done.


    If you have trouble running GMER, please try running it in Safe Mode. To get to Safe Mode you'll need to repeatedly tap the F8 key on your keyboard as you turn your computer on until a black and white menu appears with the option.

    If you continue to have trouble with it, try running it without the "Files" scan checked.
     
  5. davegior

    davegior Thread Starter

    Joined:
    Apr 22, 2010
    Messages:
    3
    I have UNinstalled McAfee and installed Nod32. Nod found several Trojans which McAfee did NOT find. Everytime McAfee installed an update my PC would freeze up for several minutes and disable the virus scan. All is well now since removing McAfee. I had been a loyal customer since 1994. See: http://news.techworld.com/security/5555/mcafee-software-causes-havoc/
    Not only corporate users are effective as McAfee claims on it's website and several updates since the incident has yet to fix it.
     
  6. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Glad you figured it out :) Thanks for letting me know.
     
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