Well, i was originally going to post a hijack this log about a blue screen of death error that i asked about in another thread, but since then i can't boot the computer at all.
i have spoken to dell and we tried to boot from my original floppy which i created when i got the computer in 2000 (no good), ran hardware diagnostics from the dell CD which showed no hardware problems other than write errors which we assumed to be the cumputer trying to write to an unwritable CD, namely the diagnostics CD and looked for booting with a C prompt option which doesn't seem to exist and tried to revert to an earlier saved date (did not work)
While booting to safe mode i get the error "error loading explorer.exe. you must reinstall windows." then another box comes up after hitting ok to the first one that says, "a required .dll file c:\windows\system\shlwapi.dll was not found." if i try to boot any other way the computer just turns itself off.
dell says reinstall ME and lose all data on HD. if so, how could i save my files before reinstalling ME? Please Help. is there anything else i should try?
here is the pertinent info from my original post:
21-Jun-2005, 10:13 AM
PTNR
Junior Member Join Date: Jun 2005
Posts: 2
Experience: Intermediate
same problem
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i am also running windows ME and just like the above problem, i have the same deal with something hanging on shut down but i don't know what it is.
i could start a new thread if that would be appropriate.
any help would be apreciated as i am new here.
also, i get the blue screen of death upon shutdown that states .... ERROR:OE:00C7:826CB9FQ and then i can't shut down.
i have disabled the unnessary startup stuff with msconfig.
i am running a dell inspiron 4100 pentium III 866 with 256MB sdram @ 133mhz, (all factory stuff), circa end of the year 2000.
basically i only use this machine for internet surfing and digital picture storage and manipulation, (20GB 7200 ultra ata HD). Has ms works suite 2001 standard installed by factory.
recently added motorola surfboard for cable internet access and a basic network card supplied by comcast. also added Stealth S80 128 MB AGP Graphics Card for dvi compatability with 19" flat monitor.
i had norton but dumped it for avast just recently.
this computer is run alongside a newer cpu running windows xp. the two are conected to a BELKIN|KVM switch F1DD102U.
thanks in advance for any input and please let me know if there is any more info i can provide.
One other thing.... i have and frequently run adaware and spybot. thanks again.
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Last edited by PTNR : 21-Jun-2005 at 10:22 AM.
#11 21-Jun-2005, 03:29 PM
flavallee
Distinguished Member Join Date: May 2002
Location: Valrico, Florida (USA)
Posts: 8,136
Experience: Advanced
PTNR:
You need to start a post of your own. Trying to help 2 different people at the same time in the same post is too confusing.
Start your own post and submit a HijackThis log.
i have spoken to dell and we tried to boot from my original floppy which i created when i got the computer in 2000 (no good), ran hardware diagnostics from the dell CD which showed no hardware problems other than write errors which we assumed to be the cumputer trying to write to an unwritable CD, namely the diagnostics CD and looked for booting with a C prompt option which doesn't seem to exist and tried to revert to an earlier saved date (did not work)
While booting to safe mode i get the error "error loading explorer.exe. you must reinstall windows." then another box comes up after hitting ok to the first one that says, "a required .dll file c:\windows\system\shlwapi.dll was not found." if i try to boot any other way the computer just turns itself off.
dell says reinstall ME and lose all data on HD. if so, how could i save my files before reinstalling ME? Please Help. is there anything else i should try?
here is the pertinent info from my original post:
21-Jun-2005, 10:13 AM
PTNR
Junior Member Join Date: Jun 2005
Posts: 2
Experience: Intermediate
same problem
--------------------------------------------------------------------------------
i am also running windows ME and just like the above problem, i have the same deal with something hanging on shut down but i don't know what it is.
i could start a new thread if that would be appropriate.
any help would be apreciated as i am new here.
also, i get the blue screen of death upon shutdown that states .... ERROR:OE:00C7:826CB9FQ and then i can't shut down.
i have disabled the unnessary startup stuff with msconfig.
i am running a dell inspiron 4100 pentium III 866 with 256MB sdram @ 133mhz, (all factory stuff), circa end of the year 2000.
basically i only use this machine for internet surfing and digital picture storage and manipulation, (20GB 7200 ultra ata HD). Has ms works suite 2001 standard installed by factory.
recently added motorola surfboard for cable internet access and a basic network card supplied by comcast. also added Stealth S80 128 MB AGP Graphics Card for dvi compatability with 19" flat monitor.
i had norton but dumped it for avast just recently.
this computer is run alongside a newer cpu running windows xp. the two are conected to a BELKIN|KVM switch F1DD102U.
thanks in advance for any input and please let me know if there is any more info i can provide.
One other thing.... i have and frequently run adaware and spybot. thanks again.
--------------------------------------------------------------------------------
Last edited by PTNR : 21-Jun-2005 at 10:22 AM.
#11 21-Jun-2005, 03:29 PM
flavallee
Distinguished Member Join Date: May 2002
Location: Valrico, Florida (USA)
Posts: 8,136
Experience: Advanced
PTNR:
You need to start a post of your own. Trying to help 2 different people at the same time in the same post is too confusing.
Start your own post and submit a HijackThis log.