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ME user32.dll error

Discussion in 'Earlier Versions of Windows' started by atari800, Jan 26, 2005.

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  1. atari800

    atari800 Thread Starter

    Joined:
    Jun 8, 2004
    Messages:
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    I'm trying to help a user diagnose a problem on his ME machine. Whenever he starts IE he gets the following error: "Iexplore has caused an error in user32.dll."

    The user says everything else on his pc works fine. My quick research revealed that this could be related to anything from a screensaver to his video drivers.

    Any suggestions on where I should look first?

    Thanks.
     
  2. johnni

    johnni

    Joined:
    Dec 16, 2003
    Messages:
    786
    Maybe the user32.dll file is corrupted. A copy is available from the compressed folder WIN_15.CAB on the ME install disk or from C:\WINDOWS\OPTIONS\INSTALL. It can be extracted using WinZip or similar or by typing the path in Start, Run, Msconfig, Extract File. The trouble is that as this is a C:\Windows\System file it is probably not possible to replace it while Windows is running. So the first thing is to extract the file to, say, C:, then see if it can be copied to System after starting in Safe Mode (tapping F8 during Startup). If that fails you will need a bootup floppy (such as from www.bootdisk.com) to arrive at a DOS A: prompt, and then use DOS commands to copy the file to System.

    johnni
     
  3. atari800

    atari800 Thread Starter

    Joined:
    Jun 8, 2004
    Messages:
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    Thank you!
     
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