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Media disconnected and default gateway not available

Discussion in 'Networking' started by AidenAltair, Dec 28, 2012.

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  1. AidenAltair

    AidenAltair Thread Starter

    Joined:
    Dec 28, 2012
    Messages:
    3
    I had problems connecting to my wireless internet for extended periods of time with my lease expiring almost instantly. Nobody else in my house had trouble connecting, only me. Troubleshooting the connection only showed that the default gateway was not available and failed to allow me to connect despite "fixing" the problem.
    I attempted the ipconfig/renew, netsh int ip reset reset.log, and netsh winsock reset catalog operations in cmd as an administrator to no avail. Finally, as a last resort, I reset my modem and that finally allowed me to connect although occasionally I would be kicked off the connection and have to restart the modem again. I would still like to know the problem and a possible solution since my friends seem to have a similar problem with their wireless internet.
    Many thanks for taking the time to read through this long question!!

    ipconfig/all before resetting the modem:
    --------------------------------------------------------------------------------------------------------
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Owner>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : THEMACHINE
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : C0-CB-38-95-A6-D9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Contro
    ller
    Physical Address. . . . . . . . . : 14-FE-B5-99-44-FF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
    Physical Address. . . . . . . . . : C0-CB-38-95-A6-D9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9997:2a90:b3f5:99fb%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.12(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, December 27, 2012 22:41:44
    Lease Expires . . . . . . . . . . : Thursday, December 27, 2012 23:41:48
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 247515960
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-85-61-E6-C0-CB-38-95-A6-D9

    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{D2FB8354-F509-4CA4-BA26-8407E224520B}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{967D62AD-430E-4802-B83B-CD37808C79A4}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{B4898499-09CE-499E-B151-5FED4827CFA4}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Owner>ping 192.168.0.12

    Pinging 192.168.0.12 with 32 bytes of data:
    Reply from 192.168.0.12: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.12: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.12: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.12: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.0.12:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\Owner>ping 192.168.0.1

    Pinging 192.168.0.1 with 32 bytes of data:
    Reply from 192.168.0.12: Destination host unreachable.
    Reply from 192.168.0.12: Destination host unreachable.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),

    C:\Users\Owner>ping 209.18.47.61

    Pinging 209.18.47.61 with 32 bytes of data:
    Reply from 192.168.0.12: Destination host unreachable.
    Reply from 192.168.0.12: Destination host unreachable.
    Request timed out.
    Request timed out.

    Ping statistics for 209.18.47.61:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),

    C:\Users\Owner>ping 74.125.45.100

    Pinging 74.125.45.100 with 32 bytes of data:
    Reply from 192.168.0.12: Destination host unreachable.
    Reply from 192.168.0.12: Destination host unreachable.
    Reply from 192.168.0.12: Destination host unreachable.
    Reply from 192.168.0.12: Destination host unreachable.

    Ping statistics for 74.125.45.100:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),


    After resetting the modem:
    -----------------------------------------------------------------------------------------------------

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Owner>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : THEMACHINE
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : C0-CB-38-95-A6-D9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Contro
    ller
    Physical Address. . . . . . . . . : 14-FE-B5-99-44-FF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
    Physical Address. . . . . . . . . : C0-CB-38-95-A6-D9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9997:2a90:b3f5:99fb%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.12(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, December 27, 2012 23:13:22
    Lease Expires . . . . . . . . . . : Friday, December 28, 2012 00:13:26
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 247515960
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-85-61-E6-C0-CB-38-95-A6-D9

    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{D2FB8354-F509-4CA4-BA26-8407E224520B}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{967D62AD-430E-4802-B83B-CD37808C79A4}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{B4898499-09CE-499E-B151-5FED4827CFA4}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Owner>ping 192.168.0.1

    Pinging 192.168.0.1 with 32 bytes of data:
    Reply from 192.168.0.1: bytes=32 time=76ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=3ms TTL=64

    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 76ms, Average = 20ms

    C:\Users\Owner>ping 192.168.0.12

    Pinging 192.168.0.12 with 32 bytes of data:
    Reply from 192.168.0.12: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.12: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.12: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.12: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.0.12:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\Owner>ping 209.18.47.61

    Pinging 209.18.47.61 with 32 bytes of data:
    Reply from 209.18.47.61: bytes=32 time=15ms TTL=115
    Reply from 209.18.47.61: bytes=32 time=14ms TTL=115
    Reply from 209.18.47.61: bytes=32 time=16ms TTL=115
    Reply from 209.18.47.61: bytes=32 time=15ms TTL=115

    Ping statistics for 209.18.47.61:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 14ms, Maximum = 16ms, Average = 15ms

    C:\Users\Owner>ping 74.125.45.100

    Pinging 74.125.45.100 with 32 bytes of data:
    Reply from 74.125.45.100: bytes=32 time=85ms TTL=50
    Reply from 74.125.45.100: bytes=32 time=80ms TTL=50
    Reply from 74.125.45.100: bytes=32 time=82ms TTL=50
    Reply from 74.125.45.100: bytes=32 time=81ms TTL=50

    Ping statistics for 74.125.45.100:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 80ms, Maximum = 85ms, Average = 82ms



     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,422
    First Name:
    Wayne
    have you updated the driver ? - use the service tag number on the Dell PC label and use the support site to download the driver

    lets see am xirrus screen shot when working and when not

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
    On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

    Run the program

    A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)

    To post a screen shot of the active window.
    1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    OR
    2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    If you are using the Mac OS then use http://www.istumbler.net/

    if you want to optimise base station position and signal strength / dead spots use
    http://www.chimoosoft.com/products/apgrapher/ which has a graph function to monitor signal
    ------------------------------------------------------------------------
     
  3. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,941
    First Name:
    Terry
    Do you still have this problem? I see that you now apparently have the lease period set to an hour. If your lease expires at the end of the hour and you have to restart the system to regain an IP configuration the cause is likely a firewall configured to block the lease renewal.
     
  4. AidenAltair

    AidenAltair Thread Starter

    Joined:
    Dec 28, 2012
    Messages:
    3


    If you mean the driver for my WLAN card, it was already updated at the time of the problem.

    I've attached a screenshot of Xirrus while my connection is working; I may have to wait a bit until the connection dies on its own to get a screenshot for when it's not working.

    Thank you for replying and for your patience!
     

    Attached Files:

  5. AidenAltair

    AidenAltair Thread Starter

    Joined:
    Dec 28, 2012
    Messages:
    3
    Thank you for taking the time to reply! My lease was successfully renewed and my connection is fine right now.

    Here is ipconfig/all at the time of my reply:
    --------------------------------------------------------------------------------
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Owner>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : THEMACHINE
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : C0-CB-38-95-A6-D9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Contro
    ller
    Physical Address. . . . . . . . . : 14-FE-B5-99-44-FF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
    Physical Address. . . . . . . . . : C0-CB-38-95-A6-D9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9997:2a90:b3f5:99fb%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.12(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, December 28, 2012 07:49:41
    Lease Expires . . . . . . . . . . : Friday, December 28, 2012 08:49:46
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 247515960
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-85-61-E6-C0-CB-38-95-A6-D9

    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{D2FB8354-F509-4CA4-BA26-8407E224520B}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{967D62AD-430E-4802-B83B-CD37808C79A4}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{B4898499-09CE-499E-B151-5FED4827CFA4}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,422
    First Name:
    Wayne
    log into the router and change the wireless channel in use to channel 1
     
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