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media disconnection problem

Discussion in 'Networking' started by chilimaker, Nov 6, 2011.

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  1. chilimaker

    chilimaker Thread Starter

    Joined:
    Nov 6, 2011
    Messages:
    14
    Hi.

    I've been having problems w/my internet connections on my 64-bit, Windows 7 laptop ever since I bought it. Most problems seem to reside in media disconnection. I've removed and reinstalled adapter drivers, etc. My computer at present will not recognize an ethernet connection (which I'm using on my desktop here to write to you guys); nor will my laptop get online. Ipconfig shows "media disconnected" for both ethernet and wireless. I've done a few of the things other posts suggested, but nothing has enabled connecting wirelessless (or via ethernet). Can you help?
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    can we see the following


    ------------------------------------------------------------------------
    Device Manager
    Post back the results in device manager
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    windows key and pause Key should open to allow device manager to be seen on laptops may need to use windows key + FN key + Pause Key
    if not then

    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X


    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
    ------------------------------------------------------------------------


    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------
     
  3. chilimaker

    chilimaker Thread Starter

    Joined:
    Nov 6, 2011
    Messages:
    14
    Here are the results from the device manager troubleshooting:

    Top of Form​

    Devices and Printers
    Issues found
    Microsoft ISATAP Adapter has a driver problem
    Microsoft ISATAP Adapter has a driver problem
    There is a problem with the driver for Microsoft ISATAP Adapter. The driver needs to be reinstalled.
    Not fixed

    Reinstall device driver
    Completed
    Microsoft ISATAP Adapter #2 has a driver problem
    Microsoft ISATAP Adapter #2 has a driver problem
    There is a problem with the driver for Microsoft ISATAP Adapter #2. The driver needs to be reinstalled.
    Not fixed

    Reinstall device driver
    Completed
    Microsoft ISATAP Adapter #3 has a driver problem
    Microsoft ISATAP Adapter #3 has a driver problem
    There is a problem with the driver for Microsoft ISATAP Adapter #3. The driver needs to be reinstalled.
    Not fixed

    Reinstall device driver
    Completed
    Microsoft Teredo Tunneling Adapter has a driver problem
    Microsoft Teredo Tunneling Adapter has a driver problem
    There is a problem with the driver for Microsoft Teredo Tunneling Adapter. The driver needs to be reinstalled.
    Not fixed

    Reinstall device driver
    Completed
    Officejet 6500 E709n doesn't have a driver
    Officejet 6500 E709n doesn't have a driver
    There is no driver installed for Officejet 6500 E709n.
    Not fixed

    Apply solution for driver problem
    Completed
    Install a driver for this device
    Completed
    Microsoft Virtual WiFi Miniport Adapter #3 is not working properly
    Microsoft Virtual WiFi Miniport Adapter #3 is not working properly
    Windows has detected a problem with Microsoft Virtual WiFi Miniport Adapter #3.
    Detected

    View device details
    Completed
    Problem with PnP devices
    Problem with PnP devices
    There are problems with some PnP devices. Windows will take additional steps to further troubleshoot these devices.
    Detected


    Potential issues that were checked
    Windows Update configured to never install drivers
    Windows Update configured to never install drivers
    Driver updates aren't automatically installed when detected by Windows Update.
    Issue not present

    Issues found
    6
    Microsoft ISATAP Adapter has a driver problem
    Not fixed

    There is a problem with the driver for Microsoft ISATAP Adapter. The driver needs to be reinstalled.

    Device information
    Name:
    Microsoft ISATAP Adapter
    ID:
    ROOT\*ISATAP\0000
    Error code:
    10

    Reinstall device driver
    Completed
    There is a problem with the driver for Microsoft ISATAP Adapter. Reinstalling the driver might fix this problem.

    6
    Microsoft ISATAP Adapter #2 has a driver problem
    Not fixed

    There is a problem with the driver for Microsoft ISATAP Adapter #2. The driver needs to be reinstalled.

    Device information
    Name:
    Microsoft ISATAP Adapter #2
    ID:
    ROOT\*ISATAP\0001
    Error code:
    10

    Reinstall device driver
    Completed
    There is a problem with the driver for Microsoft ISATAP Adapter #2. Reinstalling the driver might fix this problem.

    6
    Microsoft ISATAP Adapter #3 has a driver problem
    Not fixed

    There is a problem with the driver for Microsoft ISATAP Adapter #3. The driver needs to be reinstalled.

    Device information
    Name:
    Microsoft ISATAP Adapter #3
    ID:
    ROOT\*ISATAP\0002
    Error code:
    10

    Reinstall device driver
    Completed
    There is a problem with the driver for Microsoft ISATAP Adapter #3. Reinstalling the driver might fix this problem.

    6
    Microsoft Teredo Tunneling Adapter has a driver problem
    Not fixed

    There is a problem with the driver for Microsoft Teredo Tunneling Adapter. The driver needs to be reinstalled.

    Device information
    Name:
    Microsoft Teredo Tunneling Adapter
    ID:
    ROOT\*TEREDO\0000
    Error code:
    10

    Reinstall device driver
    Completed
    There is a problem with the driver for Microsoft Teredo Tunneling Adapter. Reinstalling the driver might fix this problem.

    6
    Officejet 6500 E709n doesn't have a driver
    Not fixed

    There is no driver installed for Officejet 6500 E709n.

    Device information
    Name:
    Officejet 6500 E709n
    ID:
    ROOT\MULTIFUNCTION\0000
    Error code:
    28

    Apply solution for driver problem
    Completed
    Follow the instructions in the solution to address the driver problem.

    Install a driver for this device
    Completed
    The driver for Officejet 6500 E709n is not installed. Install the latest driver for the device.

    6
    Microsoft Virtual WiFi Miniport Adapter #3 is not working properly
    Detected

    Windows has detected a problem with Microsoft Virtual WiFi Miniport Adapter #3.

    Device information
    Name:
    Microsoft Virtual WiFi Miniport Adapter #3
    ID:
    {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&53F6A87&2&03
    Error code:
    43

    View device details
    Completed
    View details about Microsoft Virtual WiFi Miniport Adapter #3 and check if there is a solution available.

    Problem with PnP devices
    Detected

    There are problems with some PnP devices. Windows will take additional steps to further troubleshoot these devices.
    Potential issues that were checked

    Windows Update configured to never install drivers
    Issue not present
    Driver updates aren't automatically installed when detected by Windows Update.

    Detection details
    Collection information
    Computer Name:
    LISASLAPTOP
    Windows Version:
    6.1
    Architecture:
    amd64
    Time:
    Sunday, November 06, 2011 7:03:23 AM
    Publisher details

    Devices and Printers
    Troubleshoot problems with devices and printers.
    Package Version:
    1.1
    Publisher:
    Microsoft Windows

    Devices and Printers
    Troubleshoot problems with devices and printers.
    Package Version:
    1.0
    Publisher:
    Microsoft Corporation

    Hardware and Devices
    Use hardware and access devices connected to your computer.
    Package Version:
    1.1
    Publisher:
    Microsoft Windows

    Windows Network Diagnostics
    Detects problems with network connectivity.
    Package Version:
    1.0
    Publisher:
    Microsoft Windows

    Printer
    Troubleshoot problems preventing printing from completing.
    Package Version:
    1.0
    Publisher:
    Microsoft Windows

    Bottom of Form​

     
  4. chilimaker

    chilimaker Thread Starter

    Joined:
    Nov 6, 2011
    Messages:
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    Here's an IPCONFIG/ALL screenshot (attached).
     

    Attached Files:

  5. etaf

    etaf Moderator

    Joined:
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    Messages:
    65,408
    First Name:
    Wayne
    can we see the device manager screen shot
     
  6. chilimaker

    chilimaker Thread Starter

    Joined:
    Nov 6, 2011
    Messages:
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    [​IMG]
     

    Attached Files:

  7. etaf

    etaf Moderator

    Joined:
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    Messages:
    65,408
    First Name:
    Wayne
    can we see an xirrus screen shot for the wireless
    also in device manager - is that everything for device manager network adapters
    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

    If you are using the Mac OS then use http://www.istumbler.net/
    ------------------------------------------------------------------------
     
  8. chilimaker

    chilimaker Thread Starter

    Joined:
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    Messages:
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    That is everything for the adapters (in device manager). I actually downloaded Xirrius onto my external hard drive; tried to load it on my laptop, but because my laptop is 64-bit, Xirrius won't load.
     
  9. etaf

    etaf Moderator

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    Wayne
    it does work under windows 7 64bit
    what error are you getting
     
  10. chilimaker

    chilimaker Thread Starter

    Joined:
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    Messages:
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    Here's the error:
    "The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher." (i have 64-bit).
     
  11. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    whats the make and model of the PC

    I would download all the drivers from the manufactureres website - install - then also remove all the network adapters from device manager and reboot let windows redetect hardware and re-install drivers
     
  12. chilimaker

    chilimaker Thread Starter

    Joined:
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    Messages:
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    I managed to install xirrus... I had tried previously w/a cd and this time I used my portable hard drive and it installed! Will Xirrus help me find the drivers?
     
  13. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    No - but the adapter is not reporting an issue - so wanted to see the info on xirrus
     
  14. chilimaker

    chilimaker Thread Starter

    Joined:
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    Messages:
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    Here is the Xirrus screenshot after running the connection test: (I'm using an MSI Core-i5 460-M laptop)

    [​IMG]
     

    Attached Files:

  15. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    can we see the main network screen
     
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