media disconnection problem

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chilimaker

Thread Starter
Joined
Nov 6, 2011
Messages
14
Hi.

I've been having problems w/my internet connections on my 64-bit, Windows 7 laptop ever since I bought it. Most problems seem to reside in media disconnection. I've removed and reinstalled adapter drivers, etc. My computer at present will not recognize an ethernet connection (which I'm using on my desktop here to write to you guys); nor will my laptop get online. Ipconfig shows "media disconnected" for both ethernet and wireless. I've done a few of the things other posts suggested, but nothing has enabled connecting wirelessless (or via ethernet). Can you help?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,474
can we see the following


------------------------------------------------------------------------
Device Manager
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

windows key and pause Key should open to allow device manager to be seen on laptops may need to use windows key + FN key + Pause Key
if not then

Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
------------------------------------------------------------------------


------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------
 

chilimaker

Thread Starter
Joined
Nov 6, 2011
Messages
14
Here are the results from the device manager troubleshooting:

Top of Form

Devices and Printers
Issues found
Microsoft ISATAP Adapter has a driver problem
Microsoft ISATAP Adapter has a driver problem
There is a problem with the driver for Microsoft ISATAP Adapter. The driver needs to be reinstalled.
Not fixed

Reinstall device driver
Completed
Microsoft ISATAP Adapter #2 has a driver problem
Microsoft ISATAP Adapter #2 has a driver problem
There is a problem with the driver for Microsoft ISATAP Adapter #2. The driver needs to be reinstalled.
Not fixed

Reinstall device driver
Completed
Microsoft ISATAP Adapter #3 has a driver problem
Microsoft ISATAP Adapter #3 has a driver problem
There is a problem with the driver for Microsoft ISATAP Adapter #3. The driver needs to be reinstalled.
Not fixed

Reinstall device driver
Completed
Microsoft Teredo Tunneling Adapter has a driver problem
Microsoft Teredo Tunneling Adapter has a driver problem
There is a problem with the driver for Microsoft Teredo Tunneling Adapter. The driver needs to be reinstalled.
Not fixed

Reinstall device driver
Completed
Officejet 6500 E709n doesn't have a driver
Officejet 6500 E709n doesn't have a driver
There is no driver installed for Officejet 6500 E709n.
Not fixed

Apply solution for driver problem
Completed
Install a driver for this device
Completed
Microsoft Virtual WiFi Miniport Adapter #3 is not working properly
Microsoft Virtual WiFi Miniport Adapter #3 is not working properly
Windows has detected a problem with Microsoft Virtual WiFi Miniport Adapter #3.
Detected

View device details
Completed
Problem with PnP devices
Problem with PnP devices
There are problems with some PnP devices. Windows will take additional steps to further troubleshoot these devices.
Detected


Potential issues that were checked
Windows Update configured to never install drivers
Windows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update.
Issue not present

Issues found
6
Microsoft ISATAP Adapter has a driver problem
Not fixed

There is a problem with the driver for Microsoft ISATAP Adapter. The driver needs to be reinstalled.

Device information
Name:
Microsoft ISATAP Adapter
ID:
ROOT\*ISATAP\0000
Error code:
10

Reinstall device driver
Completed
There is a problem with the driver for Microsoft ISATAP Adapter. Reinstalling the driver might fix this problem.

6
Microsoft ISATAP Adapter #2 has a driver problem
Not fixed

There is a problem with the driver for Microsoft ISATAP Adapter #2. The driver needs to be reinstalled.

Device information
Name:
Microsoft ISATAP Adapter #2
ID:
ROOT\*ISATAP\0001
Error code:
10

Reinstall device driver
Completed
There is a problem with the driver for Microsoft ISATAP Adapter #2. Reinstalling the driver might fix this problem.

6
Microsoft ISATAP Adapter #3 has a driver problem
Not fixed

There is a problem with the driver for Microsoft ISATAP Adapter #3. The driver needs to be reinstalled.

Device information
Name:
Microsoft ISATAP Adapter #3
ID:
ROOT\*ISATAP\0002
Error code:
10

Reinstall device driver
Completed
There is a problem with the driver for Microsoft ISATAP Adapter #3. Reinstalling the driver might fix this problem.

6
Microsoft Teredo Tunneling Adapter has a driver problem
Not fixed

There is a problem with the driver for Microsoft Teredo Tunneling Adapter. The driver needs to be reinstalled.

Device information
Name:
Microsoft Teredo Tunneling Adapter
ID:
ROOT\*TEREDO\0000
Error code:
10

Reinstall device driver
Completed
There is a problem with the driver for Microsoft Teredo Tunneling Adapter. Reinstalling the driver might fix this problem.

6
Officejet 6500 E709n doesn't have a driver
Not fixed

There is no driver installed for Officejet 6500 E709n.

Device information
Name:
Officejet 6500 E709n
ID:
ROOT\MULTIFUNCTION\0000
Error code:
28

Apply solution for driver problem
Completed
Follow the instructions in the solution to address the driver problem.

Install a driver for this device
Completed
The driver for Officejet 6500 E709n is not installed. Install the latest driver for the device.

6
Microsoft Virtual WiFi Miniport Adapter #3 is not working properly
Detected

Windows has detected a problem with Microsoft Virtual WiFi Miniport Adapter #3.

Device information
Name:
Microsoft Virtual WiFi Miniport Adapter #3
ID:
{5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&53F6A87&2&03
Error code:
43

View device details
Completed
View details about Microsoft Virtual WiFi Miniport Adapter #3 and check if there is a solution available.

Problem with PnP devices
Detected

There are problems with some PnP devices. Windows will take additional steps to further troubleshoot these devices.
Potential issues that were checked

Windows Update configured to never install drivers
Issue not present
Driver updates aren't automatically installed when detected by Windows Update.

Detection details
Collection information
Computer Name:
LISASLAPTOP
Windows Version:
6.1
Architecture:
amd64
Time:
Sunday, November 06, 2011 7:03:23 AM
Publisher details

Devices and Printers
Troubleshoot problems with devices and printers.
Package Version:
1.1
Publisher:
Microsoft Windows

Devices and Printers
Troubleshoot problems with devices and printers.
Package Version:
1.0
Publisher:
Microsoft Corporation

Hardware and Devices
Use hardware and access devices connected to your computer.
Package Version:
1.1
Publisher:
Microsoft Windows

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version:
1.0
Publisher:
Microsoft Windows

Printer
Troubleshoot problems preventing printing from completing.
Package Version:
1.0
Publisher:
Microsoft Windows

Bottom of Form

 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,474
can we see the device manager screen shot
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,474
can we see an xirrus screen shot for the wireless
also in device manager - is that everything for device manager network adapters
------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
------------------------------------------------------------------------
 

chilimaker

Thread Starter
Joined
Nov 6, 2011
Messages
14
That is everything for the adapters (in device manager). I actually downloaded Xirrius onto my external hard drive; tried to load it on my laptop, but because my laptop is 64-bit, Xirrius won't load.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,474
it does work under windows 7 64bit
what error are you getting
 

chilimaker

Thread Starter
Joined
Nov 6, 2011
Messages
14
Here's the error:
"The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher." (i have 64-bit).
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,474
whats the make and model of the PC

I would download all the drivers from the manufactureres website - install - then also remove all the network adapters from device manager and reboot let windows redetect hardware and re-install drivers
 

chilimaker

Thread Starter
Joined
Nov 6, 2011
Messages
14
I managed to install xirrus... I had tried previously w/a cd and this time I used my portable hard drive and it installed! Will Xirrus help me find the drivers?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,474
Will Xirrus help me find the drivers?
No - but the adapter is not reporting an issue - so wanted to see the info on xirrus
 
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