Mediasmart cannot connect to USB Camera

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Ranjini

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Nov 2, 2011
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Hi, I have a HP Touchsmart notebook PC from 2008 and am using Windows Vista Home Premium, 64-bit. Last weekend I realized my webcam suddenly stopped working. I have used it regularly on Google and Skype for over a year. When I open HP Mediasmart Webcam it says it can't connect to the video device (USB Camera) and I should choose another device within settings or close other apps running the camera. There are no others running, and settings isn't actie for me to click on it.
I've tried a system wipe out, restored factory settings, installed drivers, run updates, looked at a bunch of forums. Please help. Thanks.
 

Oddba11

Jim
It's My Birthday!
Joined
May 12, 2011
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8,336
Is the cam recognized by Windows? If not it's likely faulty. Is it a built-in cam or external? If it's external, test it on another PC.
 

Ranjini

Thread Starter
Joined
Nov 2, 2011
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2
It's built in. I just tried downloading Youcam, and it said an HP Mediasmart webcam was detected...so I know it's there. I also accessed it on Google chat and I see a video icon next to my name, but only a blank screen in the settings. :-/
 
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